Data Entry Technical Support
Resume:
Justin Raymond Davis
Pelzer, SC 29669 USA
*********@***.***
EMPLOYMENT HISTORY
Vulcan Materials
Dispatcher October 2023 – Present
• Answering and handling inbound and outbound phone calls to service customers, their businesses, build rapport, receive payments, and resolve issues
• Maintaining proper phone etiquette and confidentiality with customers
• Data entry with various software and reviewing others’ entries
• Overseeing and adjusting scheduling with customers, drivers, and facilities
• Consistently meeting or exceeding weekly and monthly activity goals
• Working diligently with fellow co-workers and managers both in my department and in external ones when escalations outside of my department’s jurisdiction arises
• Completing daily job goals promptly and in compliance with company’s protocol
• Multi-tasking between data entry, ordering, sending emails, phone calls, and communicating with co-workers, managers, customers, drivers, and facilities Majorel
Inbound Technical Support Customer Service Representative June 2023 – September 2023
• Answering and handling inbound and outbound phone technical support calls to service customers, their businesses, build rapport, and resolve issues
• Maintaining proper phone etiquette and confidentiality with customers
• Having a full understanding of the company’s technical services in order to give correct information to customers
• Data entry with various software
• Consistently meeting or exceeding weekly and monthly activity goals
• Working diligently with fellow co-workers and managers both in my department and in external ones when escalations outside of my department’s jurisdiction arises
• Completing daily job goals promptly and in compliance with company’s protocol
• Setting repair appointments between customers and electronics stores
• Setting electronics’ replacement orders between customers and mail carriers
• Multi-tasking between data entry, ordering, sending emails, phone calls, submitting IT tickets, and communicating with co-workers, managers, and customers TD Bank
Inbound Banking Business Specialist October 2016 – April 2019
• Answering and handling inbound phone sales calls to service customers, their businesses, build rapport, resolve issues, and solicit existing customers by selling them additional products and services
• Maintaining proper phone etiquette and confidentiality with customers
• Having a full understanding of the company’s banking products and banking services in order to give correct information to customers
• Data entry with various software
• Consistently meeting or exceeding weekly and monthly sales activity goals
• Working diligently with fellow co-workers and managers both in my department and in external ones when escalations outside of my department’s jurisdiction arises
• Completing daily job goals promptly and in compliance with company’s protocol
• Coaching new employees
• Setting in-person appointments between customers and bankers
• Multi-tasking between data entry, ordering, sending emails, phone calls, submitting IT tickets, and communicating with co-workers, managers, and customers Greenville County Schools
Substitute Teacher October 2021 – April 2023
• Taught and monitored 9
th
– 12
th
grade students
• Followed substitute teacher protocol and safety guidelines
• Instructed to students their assignments from their teachers
• Administered behavioral corrections to students
Prisma Health Greenville Hospital Chick-Fil-A
Customer Service Associate September 2019 – September 2020
• Cooked food and assembled meals
• Cooperated with co-workers to complete duties
• Maintained a clean store environment
• Adhered to all safety policies and health regulations
• Daily unloading, loading, storing, managing, preparing, ordering, and recording of food inventory and equipment from trucks
• Dispatching orders between customers and delivery drivers
• Multi-tasking between cooking, cleaning, restocking, data entry, and communicating with co- workers, truckers, managers, and customers
Chick-Fil-A
Customer Service Associate May 2004 – December 2015
• Cooked food and assembled meals
• Cooperated with co-workers to complete duties
• Maintained a clean store environment
• Adhered to all safety policies and health regulations
• Daily unloading, loading, storing, managing, preparing, ordering, and recording of food inventory and equipment from trucks
• Dispatching orders between customers and delivery drivers
• Multi-tasking between cooking, cleaning, restocking, data entry, and communicating with co- workers, truckers, managers, and customers
MANAGERIAL REFERENCES
Jermaine Robinson – Previous TD Bank Manager – 864-***-**** Eric Aiken – Previous TD Bank Manager – 864-***-**** EDUCATION
Woodmont High School Greenville, SC
H.S. Diploma June 2005
Greenville Technical College Greenville, SC
A.A, Administrative Office Technology May 2015
Ministry Training School Greenville, SC
Water of Life Christian Church August 2015
Certified through American Heart Association as a Basic Life Support Instructor on 5/6/2023 VOLUNTEER WORK HISTORY
Endtime Forerunners
Outreach Volunteer October 2012 – Present
• Community outreach for non-profit
• Mentored children and teenagers
• Video/Audio recording, editing, and uploading on official websites
• Trained volunteers on outreach volunteer work
Water of Life Christian Church
Multimedia & Prison Ministries’ Volunteer October 2011 – Present
• Video/Audio recording, editing, and distribution for live services, livestreams, and special events and uploading on official websites
• Managed and archived video footages and audios
• Performed audio equipment management and operations before, during, and after live services, livestreams, and special events
• Trained volunteers including children and teenagers on multimedia ministry work
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