Solutions Architect Desktop Support
Resume:
Christopher Husted
Current Location: Allen, TX **002
Work Authorization: US Citizen
Available To Interview with Prior Notice
******.*****@*****.***
Core Achievements:
●Dedicated Client Services Desk Side Technician with expertise in IMACs (Installs, Moves, Adds, Changes) and technical hardware support.
●A hands-on professional with strong technical and interpersonal skills.
●Proficient in providing desk-side support in Windows environments, performing hardware and software installations, troubleshooting issues, and managing equipment.
●Highly customer-service-oriented, adept at adhering to schedules, and adaptable to changing needs.
●Preferred qualifications include advanced experience with Windows OS, imaging technologies, and asset tracking systems.
●White glove treatment included ensuring in person that all shortcuts and files were properly transferred from the old machines to the new machines and all software was setup and working.
Skills:
●Computer hardware
●Customer relations
●Dell computers
●Desktop PC
●Cisco
●Hardware Support
●VMWare
●Citrix
●Hewlett Packard Printers
●Imaging
●Laptop Computers
●Microsoft Office
●Microsoft Windows
●Networking
●Printers
●Retail
●Amazon Web Services
●Technical Support
●ServiceNow
●VPN- CiscoAnnyconnet
●VPN- RSA SecureID
●Active Directory
●Technician
●Troubleshooting
●Firewalls
●Datacenter
Education:
Bachelors - Oklahoma, State University – Elementary BS, Education
Certification:
●AWS Solutions Architect Associate
Technology Training:
●AWS Solutions Architect
●Cisco CCNA Security
●Cisco CCNA Routing and Switching
●Collin County Community College
●Cisco CCNP Switch, Collin College
●Cisco CCNP Route, Collin College
Professional Experience:
Pestco Holdings February 2025 to April 2025
Iphone Technician Contract
This was a short-term project to reset the iPhones and iPads of a recently acquired company. They were entered into Apple Business Manager, and the serial and Imei numbers were entered into a spreadsheet. I also recorded how they were managed, whether with Intune or Mosley server.
AT&T YubiKey
YubiKey Team Lead Contract Feb 4 – February 21
Verified AT&T ID’s distributed Yubi Keys and instructed the users on how to set them up. Reset keys and set them back up if the users had issues. I was the person my team reported to if they were going to be absent or late.
Centersquare Technologies Sept 2024 to Oct 2024
Datacenter Technician Contract
Audited connections to determine proper billing. Checked incoming connections to see if the fiber was lit from the provider when we were informed there was no connection. Assisted with unracking blade servers, switches and RAID arrays in the AT&T cage. Racked a blade server. First, both power connections to each unit were disconnected. The units were left to sit overnight to be sure the proper units were specified. Then the fiber cables were disconnected, and the units were pulled off the rails. Lastly, the rails were disconnected from the rack and discarded.
A unit had to be racked. I counted up to the proper spot and attached the rails. Then, I slid the unit in and attached the redundant power supplies. The fiber cable was run from the back of the unit to the meet-me room, and the unit was powered on.
Assisted in troubleshooting a firewall for a client. We ensured that the rollover cable was attached and checked which of the two firewalls was having the problem by unplugging them and reporting the results to the client who was on the phone with me.
MPHASIS, Plano, TX Feb 2024 to May 2024
Database Migration Specialist Contract
Advised customers on which IP addresses to whitelist and what FQDNs to use.
Advised what approved ciphers/certificates should be used when connecting to Chase Manhattan Bank (JPMC). Gave directions on how to download the JPMC public PGP key if they push files to Chase.
Advised the clients to give JPMC their public PGP key if files are pushed to them.
General Atomics, Plano, TX Jul 2023 to Sep 2023
IT Support Specialist Contract
●Unlocked Accounts and reset passwords using Active Directory, ensuring that employees have access to their digital resources.
●Assigning Waivers to Computers with Active Directory, configured permissions and access controls for computers using Active Directory, ensuring that users have the appropriate rights to access specific resources.
●Diagnosed and resolved problems dealing with VPN Access to Pulse Secure ID and Cisco AnyConnect so employees could have secure remote access
●Troubleshot Access to Teams and Outlook to address any connectivity or functionality issues ensuring smooth communication and productivity within the organization.
●Used ServiceNow to Document Steps and Results and utilize the ServiceNow platform to log, track, and document interactions with users.
HCL Employee, Wells Fargo, Frisco, TX May 2022 to Jul 2023
Desktop Support Specialist
●Assisted users in resetting their passwords when they forget them or need to change them for security reasons.
●Preformed Troubleshooting of computers. Diagnose and resolved issues related to both hardware and software on computers.
●Preformed troubleshooting of VPN Access and Repair Pulse Secure Client, diagnosing issues with the Pulse Secure Client and ensuring that remote connections are established and maintained properly.
●Office 365 Support, provide support for Microsoft Office 365,.
●Used ServiceNow to Document Steps and Results, utilized the ServiceNow platform to log and document all support requests and their resolutions.
Globe Life, McKinney, TX Jan 2022 to Apr 2022
IT-Desktop Support Contract
●Managed and configured mail flow settings within Microsoft Office for clients using Office 365.
●Hardware and Software Troubleshooting, Installation, Repair, and Imaging
●Conducted comprehensive troubleshooting of both hardware and software issues for end-users.
●Installed, repaired, and configured hardware components, such as computers and peripherals.
●Performed software installations, ensuring proper functionality and compatibility.
●Ensured that users experienced uninterrupted connectivity and accessibility to network resources.
●Managed and supported Dell computers, laptops, servers, and related peripherals.
Parkland Hospital, Dallas, TX Oct 2021 to Jan 2022
IT-Desktop Support Windows 10 Migration Contract
●Additional responsibilities included setting up mail flow in Office 365 for customers with Office 365.
●Responsibilities included desk-side support of all corporate managed hardware, software and images both in the field and at the corporate campus.
●White glove treatment included ensuring in person that all shortcuts and files were properly transferred from the old machines to the new machines and all software was setup and working.
●Support included all hardware and software troubleshooting, installation, repair, and imaging of systems as needed.
●Troubleshot end-point network issues from laptops, terminals, desktops, mobile phones, and other devices for users.
●Data migration for refresh program and imaging devices on Win 7/ Win 10 platforms.
Premium Retail Solutions, Mesquite, TX Sep 2019 to Oct 2021
Chromebook Support Specialist
●Application installation, setup, maintenance of Chromebooks and answering customer questions about the memory, CPU requirements of a Chromebook vs. an equivalently priced Windows machine.
●Worked as a salesman in determining the appropriate Chromebook solution for end users.
●Determining if a version of or a replacement for the software required by the customer was available for Chromebooks.
Market Source, Dec 2016 to Aug 2019
HP Specialist
●Acted as a knowledgeable point of contact for customers seeking tech-related guidance.
●Engaged customers in a consultative manner by asking probing questions to understand their specific requirements and preferences.
●Leveraged expertise to recommend the most suitable printers or computers that aligned with the customers' needs.
●Considered factors such as usage patterns, performance requirements, and budget constraints to provide tailored suggestions.
Richland Community College, Dallas, TX Jan 2015 to Dec 2016
Adjunct Professor Comptia A+
●Explaining to students about the basics of the command line, nested folders, drivers, the registry and how to install and uninstall files.
●Explained that drivers were used for and how to update them and determine possible conflicts.
●Explained the different file extensions and their uses.
●Explained what the Blue Screen of Death meant, possible causes and using the displayed error code to troubleshoot the issue.
Imaging experience
When at Parkland we deployed images using pxe boot. At Globe Life we deployed them using a USB. I have used WinPE at home experimenting with the creation of Windows 7 images.
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