Microsoft office, customer service

Janet Arleen Haynes-Simons

********@*****.*** 214-***-****

Executive Administrative Assistant

A meticulous and driven professional with a proven track record of delivering exceptional administrative and organizational support at executive levels. Demonstrates expertise in managing multiple priorities, ensuring seamless project execution, and fostering a collaborative team environment. Adept at leveraging advanced technical skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and database management to enhance operational efficiency. Renowned for promoting accountability, precision, and a commitment to superior customer service. I am skilled in database administration, reporting, and policy implementation.

Professional Experience

Executive Assistant to Senior Vice President of Quality Management and Risk Management

LifeCare Management Services / LifeCare Health September 2002 – March 2024

Delivered comprehensive administrative support to corporate and facility-level Quality Departments, streamlining processes and enhancing organizational performance.

Spearheaded the administration and implementation of an enterprise-wide policy database, serving as the primary coordinator for revisions to facility-wide policies.

Managed and maintained multiple internal databases, ensuring data accuracy and integrity.

Directed the collection and synthesis of organizational quality measures for monthly reporting, ensuring data-driven decision-making.

Authored, reviewed, and responded to daily correspondence and official memos with a high level of accuracy and professionalism.

Played an integral role in planning and coordinating special functions, ensuring seamless execution.

Oversaw expense tracking, office file organization, and vendor communications; reviewed and verified contracts and invoices for departmental compliance.

Acted as recording secretary for key meetings and committees, preparing agendas, minutes, and distributing materials efficiently.

Managed executive calendars, appointments, and coordinated external visits, ensuring optimized scheduling.

Administrative Assistant to Director of Transcription

LifeCare Management Services February 2002 – September 2002

Monitored and reported daily dictation outputs for 18 hospital locations, ensuring timely and accurate transcription services.

Maintained and updated comprehensive records of active medical staff across all facilities.

Provided administrative support to 10 transcriptionists and served as a liaison between hospital locations and transcription teams.

Generated detailed reports and billing statements for a clinic with 14 doctors, ensuring financial accuracy.

Coordinated workflow assignments, monitored task completion, and upheld confidentiality in managing sensitive records.

Administrative Assistant (Marketing Coordinator) for Sales and Marketing

Argus Communications August 1994 – October 2001

Compiled and prepared materials for executive presentations, collaborating closely with sales leadership.

Supported a dynamic sales team, including the Vice President, Sales Manager, and 17 external representatives, by providing reports, tools, and data-driven insights.

Designed and maintained Excel spreadsheets for commissioned sales, product line performance, and promotional initiatives.

Coordinated the production of promotional materials, including catalogs, flyers, and point-of-purchase signage, ensuring alignment with strategic sales goals.

Organized nationwide mailings to 500–3,000 retail stores annually and prepared logistics for major tradeshows.

Promoted from customer service to administrative roles due to demonstrated initiative and exceptional performance.

Education

University of North Texas – Bachelor of Science in Computer Science/Business

Purpose Institute – Bachelor of Biblical Studies

Collin County Community College – Coursework in Database Management, Intro to Graphics, Basic C, Drawing, Photoshop, Storyboarding, and Communication

New Horizons Computer Learning Centers – Advanced proficiency in Microsoft Word, Excel, PowerPoint, and QuarkXPress

Key Skills

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Database administration and reporting

Policy development and implementation

Calendar and schedule management

Event planning and coordination

Vendor and contract management

Executive correspondence and communication

Data analysis and reporting

Team collaboration and leadership

Achievements

Successfully developed and administered a company-wide policy database, streamlining compliance and operational standards.

Managed logistics and communications for high-profile projects and events, receiving commendations for professionalism and attention to detail.

Maintained confidentiality and accuracy while handling sensitive data and correspondence across diverse organizational functions.

Professional Summary

Janet Haynes-Simons brings over two decades of excellence in administrative support and executive assistance. Her comprehensive experience spans corporate operations, quality management, transcription services, and sales coordination. With a solutions-driven mindset, Janet consistently exceeds expectations, positioning herself as an invaluable asset to high-performing teams. Equipped with exceptional organizational skills, technical proficiency, and a proactive approach, she is dedicated to driving success in dynamic, fast-paced environments.

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