Customer Service Entry-Level
Resume:
TINA COOK
S U MMARY
Hardworking employee with customer service, multitasking and time management
abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. E X P E R I E N C E
Shift Supervisor Trainee
KFC Louisville, KY March 2023 - June 2023
Team Leader
People Ready Temp Agency Louisville, KY November 2017 - June 2023 Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals. Provided ongoing training to address staff needs.
Responded to customer questions regarding products, prices and availability. Resolved customer complaints and adjusted policies to meet changing needs. Coached staff members to develop long-term career goals. Delegated tasks to multiple employees while maintaining efficient workplace. Observed and monitored utilization of equipment.
Identified needs of customers promptly and efficiently. Established and enforced clear goals to keep employees working collaboratively. Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Reviewed completed work to verify consistency, quality and conformance. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Fostered positive employee relationships through communication, training and development coaching.
Identified needs of customers promptly and efficiently. Displayed strong telephone etiquette, effectively handling difficult calls. Implemented strategies to take advantage of new opportunities. S K I L L S
Safety Procedures
Performance Monitoring
Regulatory Compliance
Coordinating Daily Operations
Team Collaboration and Leadership
Verbal and Written Communication
Documentation and Reporting
Staff Supervision
Continuous Improvement
Work Planning and Prioritization
Processes and Procedures
Flexible Schedule
MS Office
Critical Thinking
Computer Skills
Customer Service
Conflict Resolution
Relationship Building
Active Listening
C O N T A C T
*********@*****.***
Louisville, KY 40212
E D U C A T I O N A N D
T R A I N I N G
Doctor of Nursing Practice
Thomas Nelson Community College,
Hampton, VA
May 2009
GED
Smithfield High School, Smithfield, VA
March 2008
Did not finish was three credits away
Production Operator
Autoneum North America KYproducti October 2021 - March 2023 Production Operator
Tyson Foods Corydon, IN February 2021 - March 2022 Laborer
JBS Swift Louisville, KY January 2018 - June 2020 Oversaw quality control to identify inconsistencies and malfunctions. Worked closely with human resources to support employee management and organizational planning.
Recognized defective material and reported issues to management. Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Moved items between machines, conveyors and transport equipment to meet production needs.
Recognized defective material and reported issues to management. Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Moved items between machines, conveyors and transport equipment to meet production needs.
Inspected and repaired products to meet project expectations. Reviewed job specifications to properly set up machines. Documented daily production data and submitted accurate time logs to keep management up-to-date.
Verified production orders prior to starting set-up. Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Completed variety of physical labor tasks.
Understood and followed oral and written directions. Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Collaborated with team members to complete assigned tasks and meet tight deadlines.
Performed repetitive assembly tasks with hand and power tools and automated equipment.
Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Operated pallet jacks and forklifts to load and unload supplies and materials. Prepared items for transportation installing bracing, padding and strapping to prevent damage.
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