Customer Service Delivery

SUMMARY

Dynamic manager with a proven track record, excelling in team leadership and

customer service. Successfully enhanced customer satisfaction and fostered a

productive work environment. Skilled in time management and decision-making, I

consistently achieved operational goals while driving employee engagement and

training initiatives for improved performance.

Managerial professional with proven record of streamlining processes and leading

high-performing teams. Known for strong analytical skills and commitment to

achieving results. Teams rely on collaborative leadership and adaptability to changing

needs.

SKILLS

• Customer service • Time management

• Team leadership • Customer service

WORK HISTORY

01/2019 to Current Manager

Seven Eleven – Las Vegas, NV

Maintained professional, organized, and safe environment for employees and

patrons.

•

Enhanced customer satisfaction by resolving disputes promptly, maintaining open

lines of communication, and ensuring high-quality service delivery.

•

• Accomplished multiple tasks within established timeframes.

• Managed and motivated employees to be productive and engaged in work.

02/2012 to 03/2019 House Keeping and Public Area Manager (EVS)

Arizona Charlies Decatur – Las Vegas, NV

Conducted training sessions to educate employees on best practices and procedures

to increase profitability.

•

Led a team to achieve company goals and exceed targets consistently, fostering a

positive work environment.

•

Managed daily operations for optimal performance, ensuring timely completion of

tasks and projects.

•

Conducted regular performance evaluations to identify areas for improvement and

develop action plans for growth.

•

EDUCATION

MBA

University of Nevada, Las Vegas - Las Vegas, NV

05/2012 Bachelor of Science: Business Administration

University of Nevada, Las Vegas - Las Vegas, NV

05/2010 Bachelor of Science: Applied Economics

College of Southern Nevada - Las Vegas, NV

05/2010 Associate of Science: Psychology

College of Southern Nevada - Las Vegas, NV

LANGUAGES

French

Contact this candidate