Customer Service Data Entry
Resume:
*****************@*****.***
St. George, Utah 84790
Proficiency in MS Office
Front Office Support
Excellent Customer Service
Excellent Written and Oral
Communication Skills
Phone Etiquette
Email Etiquette
Self-Motivation
Problem Solving
Listening Skills
Time Management Skills
Professionalism
Attention to Detail
Conflict Resolution
Adaptability
Medical Terminology
Decision Making
Organizational Skills
Data Entry
Guest Registration
Payment Collection
Team Collaboration
Reliability
Knowledge of Computers
DEBORAH MILLIMAN
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I am good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. As well as seeking opportunities to expand skills and contribute to company success. Hardworking, ethical and detail oriented.
Front Desk Agent Aug 2015 – Feb 2022
Springhill Suites by Marriott Cedar City, Utah
Optimized daily plans based on master schedule of arrivals, departures, and group stays.
Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation.
Ensured guest satisfaction by providing exceptional customer service.
Resolved guest complaints and inquiries in courteous manner.
Greeted guests and addressed their inquiries in a friendly and professional manner.
Coordinated wake-up calls for guests based on their requested time.
Developed and maintained strong working relationships with staff and guests.
Managed a high volume of phone calls and emails, demonstrating strong communication and organizational skills.
Participated in ongoing training sessions to enhance skills in customer service, communication, and problem-solving.
Greeted guests upon arrival and ensured smooth check-in process.
Coordinated with housekeeping staff to ensure guest rooms were clean and ready for occupancy.
Data Entry Clerk and Order Correction Sep 2013 – Dec 2015
Suh'dutsing Technologies Cedar City, Utah
Remained accurate while entering high-volume data into designated fields.
Compared data entered to source documentation for accuracy and completeness.
Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data.
Verified data accuracy by consistently reconciling work with documentation.
Identified and corrected data entry errors using established quality control methods.
Safeguarded data accessibility through effective file management and organization.
Collaborated with team members to meet project deadlines and achieve quality standards.
Participated in team meetings to discuss ongoing projects, share progress updates, and address any challenges encountered during course of work.
Utilized software tools to perform data validation checks and correct any errors found.
Trained new hires on company-specific procedures, software applications, and best practices for efficient data entry processes.
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