Business Analyst Scrum Master

Fatima Ahmad, CSM, SFDC Admin, CPQ

Salesforce Administrator Instructor, Salesforce Business Analyst, Scrum Master

***********@*****.*** • 312-***-****

LinkedIn • Schaumburg, IL 60194

Summary

Detail-oriented business analyst with extensive experience defining critical business systems, mapping current workflows, and devising integration plans for the incorporation of modern enterprise productivity solutions and technologies.

Qualifications Summary

Extensive experience in Salesforce administration, automation, and process optimization.

Strong expertise in Salesforce Flow Builder, layouts, dashboards, and automation tools.

Proficient in conducting system audits, risk assessments, and troubleshooting Salesforce issues.

Skilled in project management tools like Jira and Asana, ensuring seamless deployments.

Proven ability to collaborate with stakeholders to gather requirements and implement tailored Salesforce solutions.

Experience in documentation, change management, and user training for Salesforce adoption.

Proven ability to evaluate current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

Capable of leveraging Agile backlog grooming, estimation velocity, sprint planning, release management, and change management to optimize operational procedures for maximum efficiency and productivity.

Demonstrates excellent capacity for driving organizational communication through continuous engagement with key stakeholders to further understand the individual needs of a business.

Astute strategic team leader well-versed in coordinating the execution of projects from initiation to completion, as well as guiding business systems teams and consultants to implement and drive user acceptance of changes in the systems.

Skilled in applying advanced modeling techniques to create high-level system narratives, presentations, storyboards, use cases, acceptance criteria, functional specifications document (FSD), business requirements document (BRD), and systems requirements specifications (SRS).

Technical proficiency in Jira, Confluence, MS Office Suite (Visio, Excel, Word, Project, PowerPoint, Outlook), and Rally.

Assisted testing with limited QA resources.

Facilitated production planning, including all lower environment refresh.

Helped teams assist with impairments and get those blockers removed.

Professional Experience

S&A IT Corporation - Northeastern University – Chicago, IL

Salesforce Administrator Instructor November 2022 – Present

Customize Salesforce objects, fields, page layouts, and automation rules to enhance business operations.

Develop and maintain Salesforce Flows for process automation, optimizing sales and recruiting workflows.

Provide hands-on training in Salesforce configuration, automation, and reporting.

Build and maintain reports, dashboards, and data visualizations to support business insights.

Guide students in user management, security best practices, and troubleshooting.

Collaborate with cross-functional teams to gather business requirements and implement Salesforce solutions.

Conduct regular security audits and enforce data integrity measures.

Introduce advanced Salesforce topics, including Flosum deployment management and integration strategies.

Train on leveraging automation tools like Flow Builder, workflows, and integrations to enhance operational efficiency.

Emphasize best practices for maintaining data integrity through regular audits and quality control processes.

Lead analysis of user needs to identify opportunities for improvement and implement effective solutions.

Design and deliver customized training programs to maximize Salesforce expertise and empower users.

Promote the development of strong relationships with users, vendors, and technical teams to foster collaboration.

CJ Logistics, Des Plaines, IL

Project Manager/Scrum Master October 2024–Present

Directed cross-functional teams to deliver IT solutions within defined timelines and budgets.

Created and maintained comprehensive project plans, schedules, and cost estimates.

Acted as the primary liaison between stakeholders, ensuring alignment on objectives.

Facilitated Scrum ceremonies for the Business Intelligence (BI) team to enhance Agile development.

Managed project budgets to ensure financial accountability and cost-efficiency.

Press Ganey, LLC, Chicago, IL

Salesforce Business Analyst/Scrum Master September 2019 – October 2024

Orchestrated Scrum Master functions, overseeing development iterations and releases.

Gathered requirements for building CPQ and Salesforce functionalities.

Transitioned users from SharePoint to Salesforce, enhancing operational efficiency.

Northwest Community Hospital, Arlington Heights, IL

Business Analyst August 2017 – January 2019

Conducted assessment of existing business solutions, processes, and source systems.

Gathered end-user requirements and formulated recommendations for business process enhancement.

Developed user stories and acceptance criteria to improve software requirements validation.

Facilitated collaboration with system architects to align business and technical needs.

Braviant Holding, Chicago, IL

Business Analyst January 2016 – July 2017

Assisted in the preparation of project trending analysis on a regular basis.

Developed user stories, task roadmaps, acceptance criteria, use cases, and requirements documentation.

Conducted as-is, to-be, and gap analysis.

Led the adoption of standardized processes throughout all phases of the SDLC.

Promoted Agile methodologies for development iterations and cross-functional collaboration.

Education

Bachelor of Arts – Northeastern Illinois University, Chicago, IL

Licenses & Certifications

Certified Salesforce Administrator

Certified Scrum Master (CSM) – Scrum Alliance

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