Customer Service Health Care

OBJECTIVE:

Detail-oriented and proactive healthcare administration professional with expertise in patient care coordination, scheduling, and customer service. Seeking a managerial role to optimize healthcare operations and enhance patient experiences.

EDUCATION:

Monroe University, King Graduate School, New Rochelle, NY

Master of Health Care Administration, expected August 2027

Northern Caribbean University, Mandeville, Jamaica

Bachelor of Hospitality and Tourism Management (Travel & Tourism), graduated December 2016

Relevant Coursework: Health Care Policy, Global Health, Health Care Information System, Health Care Economics, Finance & Economics

EXPERIENCE:

Visionappoint, Negril, Westmoreland (March 2022 - November 2024)

Medical Receptionist

Managed front-desk operations, scheduling 50+ patient appointments daily, improving patient flow

Verified and updated insurance details, ensuring 98% accuracy in records

Provided high-quality customer service, addressing patient inquiries and concerns efficiently

Horizon Telesource, Montego Bay, St. James (September 2019 – March 2020)

Customer Service Representative

Responded to customer inquiries, providing detailed product and service information

Handled inbound calls efficiently, ensuring customer feedback was recorded for service improvement

Resolved issues promptly, enhancing overall customer satisfaction and loyalty

Bala and Darlin's Grocery Store, Little London, Westmoreland (April 2019 – September 2019)

Sales Associate

Managed inventory, ensuring product availability and proper stock levels

Organized product displays to enhance the store’s aesthetic appeal and drive sales

Hyatt Regency, Indianapolis, Indiana (July 2017 – July 2018)

Front Desk Agent/PBX

Greeted guests and ensured seamless check-in and check-out processes

Managed guest requests, providing information on hotel services and local attractions

Operated PBX system, routing calls to appropriate departments

Holiday Inn Sunspree Resort (May 2014 – July 2014)

Front Desk Agent

Assisted guests with check-in/check-out processes and confirmed reservations

Answered and routed calls, ensuring a seamless experience for guests

Managed administrative tasks, including filing guest documents and maintaining records

ORGANIZATIONS/CLUBS:

Tourism Action Club, Northern Caribbean University, Mandeville (September 2012 – December 2016)

Business & Secretarial Students Organization (September 2012 – December 2012)

COMPUTER SKILLS:

Proficient in Microsoft Word, Excel and PowerPoint

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