Customer Service Security Officer
Resume:
Abie E. ODELL
Chicago Illinois 60617
***-***-*********: *********@*****.***
June 29, 2018
To Whom It May Concern,
I am a highly motivated and focused individual looking for a full-time position in an esteemed organization that can benefit from my experience of over 25 years in the hospitality industry, providing excellent customer service. In addition to my extensive resume providing premium doorman, concierge and guest services experiences, I am a certified unarmed license security officer.
I know that my background and skills would greatly enhance your organization, I am including a summary of my skills and professional experience that will enumerate the ways that I can be an essential member of the team. I offer:
Total customer service satisfaction.
Skilled mediator providing resolutions that create an impactful experience for all parties involved.
Public passenger chauffeur’s license
Certified unarmed licensed security officer
Red Cross CPR certified
The positions that I have held, as listed in my attached résumé, have given me the experience that denotes me as a strong candidate for this position with your company. Throughout my experience as a customer-focused bellman/doorman, I have successfully provided strong support and guidance to numerous staff members, while implementing efficient and innovative customer-centric solutions to a variety of issues. In addition, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations, professional ethics, and applicable laws. If you are searching for an experienced and knowledgeable hospitality professional who will generate significant insight in customer service and support, please contact me to arrange an interview. I am eager to learn more about the challenges facing your company and discuss how I will make a difference.
Sincerely,
Abie E. O’Dell
Abie E. O’Dell
Abie E. O’Dell
8459 S. Kingston Avenue
Chicago, IL. 60617
Phone: 773-***-****
Email: *********@*****.***
EDUCATION: Calumet High School, Chicago, IL
Forklift Certification
PTC Security Training Academy, 20hrs, Unarmed Qualified EXPERIENCE:
Auto Zone, Chicago, IL
Senior Sales / Delivery 2017 - Present
Manager . Jonathan Northern #773-***-****
Assisted customers with purchasing parts and troubleshooting issues
To determine what's required to make the repairs needed .
Delivering parts to the local independent repair shops and mechanics who order
Items from the commercial section of auto zone online and by phone .
Answering phone calls from customers inquiring about parts. Hotel Indigo, Chicago, IL
Bellman/Doorman 2005 - Sept 2017
Manager . Eric Pierce # 312-***-****
Assisting guest in checking in & out, arranging ground transportation
Assist guest with dining and entertainment reservations
Provided guest with information on local attractions and amenities
Assisted guest with scheduling excursions
Avid Staffing, Morton Grove, IL
Bellman/Doorman 2004 - 2005
Temp agency # 847-***-****
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
Gate Gourmet, Schiller Park, IL
Storage Facility Associate 2003 - 2004
Inventory forklift driver
Responsible for ensuring support areas were stocked
Responsible for the overall quality control and distribution were maintained for the entire facility
Food Team Inc., Chicago, IL
Bellman/Doorman 2003 - 2003
Temp agency .
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Assisting guest in checking in & out, arranging ground transportation
Assist guest with dining and entertainment reservations
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
Hotel 71, Chicago, IL
Bellman/Doorman 1998 - 2002
Assisting guest in checking in & out, arranging ground transportation
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Assist guest with dining and entertainment reservations
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
Oak Brook Hills resort & Conference Center, Oak Brook, IL Concierge. Jul.99 - Aug.2000
Assisting guest in checking in & out, arranging ground transportation
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Assist guest with dining and entertainment reservations
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
Hyatt Regency, Chicago, IL
Concierge Apr.99- June.99
Assisting guest in checking in & out, arranging ground transportation
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Assist guest with dining and entertainment reservations
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
Midland Hotel/W. Hotel City Center, Chicago, IL
Concierge / Ballman
Apr. 93- Mar.99
Assisting guest in checking in & out, arranging ground transportation
Assisted guest with loading and unloading luggage from vehicles
Identified and explained hotel facilities and features to guest upon checking in
Assist guest with dining and entertainment reservations
Resolved guest issues and complaints during their stay, ensuring guest satisfaction
REFERENCES:
Professional:
Talia Medina, Front Office Supervisor Hotel Indigo, Chicago, IL 312-***-****
Lissa Mir, Front Desk Operator Hotel Indigo, Chicago, IL 773-***-****
Alma Sabanovic, Guest Services Manager Hotel Indigo, Chicago, IL ****.*********@***.***
Rhonda Rouse, Reservations Coordinator Hotel Indigo, Chicago, IL ******.*****@***.***
Personal:
Nakia D. Bartley Program Coordinator
Marco King Bell Captain/Supervisor
Israel Miles Bell Captain/Supervisor
Contact this candidate