Customer Service Medical Billing

KRYSTAL LITTLE

**** **** ****** *****, ** *****

402-***-**** *******.********.*.**@*****.***

PROFESSIONAL PROFILE

Self-directed and customer service oriented professional with healthcare industry experience, leadership skills, and a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to dynamic situations. Follow policies and guidelines to assure consistent quality.

Maintain accurate data to ensure details are not overlooked.

Adept at managing time, coordinating details, and balancing competing demands.

Effective problem solver, able to assess needs and identify solutions.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook.

Typing Speed: 90 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation Greenway EHR EPIC Cloud-Based EHR

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION & LICENSURE

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2022

Kaplan University

Practical Nursing, 2008

WORK EXPERIENCE

Full Time Parent, Omaha, NE 02/2013 – Present

Homemaker

Provide encouragement, support, and access to activities that enable the development of skills.

Develop, manage, and maintain a budget effectively.

Coordinate and facilitate medical care, meals, and educational and social activities.

Lasting Hope Recovery Center, Omaha, NE 08/2008 – 07/2009

Second Shift Lead / Licensed Practical Nurse

Delegated CNAs to care for patients and completed change reports.

Completed narcotic counts at the start and end of each shift.

Provided nursing care in accordance with resident care policies and procedures.

Ensured the utmost safety and well-being of the residents.

Completed daily logs documenting patient condition and activities.

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