Front Desk Service Delivery
Resume:
Alexandria Kilthau
Springfield, MO 65806
*****.*******@*****.***
SKILLS
Experience managing operations, ensuring efficient service delivery and compliance with standards. Skilled in maintaining a clean and safe environment for guests and staff. Retail Associate with a proven track record of recommending products to meet customer needs, resulting in increased sales. Proficient in utilizing technology to manage orders and inventory. Experience in training and onboarding new employees. Shift Lead skills known for improving company communication and successfully managing a team in a fast-paced environment, leading to increased customer satisfaction. Proactive in resolving conflicts and ensuring adherence to safety protocols. Possess strong communication, organizational, and management skills, coupled with proficiency in Microsoft Office and a quick learning ability. EXPERIENCE
Missouri State University - Front Desk Worker
January 2023 - May 2023
● Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards.
● Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
● Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
Mercy - Behavioral Health Technician
April 2023 - August 2023
● Listen to patients’ concerns and observe behavior.
● Record patient condition and report changed to medical staff.
● Perform routine technical nursing assignments.
● Lead patients in therapeutic and recreational activities.
● Implement the treatment plan prescribed by medical staff. Kohls - Retail Associate
August 2023 - January 2024
● Recommended products that meet customer needs, resulting in an increase in sales.
● Utilized technology to efficiently manage customer orders and inventory.
● Experience with handling money and cash registers. The Kebab Shack - Shift Lead
January 2024 - December 2024
● Collaborated with other shift leads to improve company communication and coordination.
● Successfully managed a team of employees in a fast-paced environment, resulting in an increase in customer satisfaction.
● Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures.
● Resolved customer complaints and conflicts in a professional manner, resulting in an decrease in customer complaints.
● Ensured adherence to safety protocols and regulations, resulting in no reported incidents or injuries.
EDUCATION
Missouri State University, Springfield - Psychology Major August 2022 - Present
Expected graduation May 2026
Human Resource and Human Services minor
Extra curriculars
Member at Psychology Club
Member at Society of Human Resource Management
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