It Support Customer Service
Resume:
Alexander Abrigo
**** * ********** ***, ******, Arizona • 520-***-**** • **********@*****.***
Profile:
A resourceful and customer-focused IT candidate with a strong foundation in both technology and service. With 4+ years of experience working in high-paced environments, I’ve developed exceptional communication, problem-solving, and multitasking skills from my background in the food service industry as a bartender. My ability to manage customer needs under pressure, along with my dedication to creating positive experiences, translates seamlessly into providing high-quality IT support and solutions.
In addition to my years with computers, hardware, and software in a working environment, I have begun my education in full stack development, looking to maximize my knowledge in different coding languages. I’m eager to leverage and educate myself further with my combination of technical skills and customer service expertise to contribute to the success of a dynamic IT team.
Experience:
AUGUST 2024 – FEBRUARY 2025
Information Technology Intern Pima County Tucson, Arizona
Experienced IT support specialist at Pima County, responsible for deploying new computers across various departments and ensuring proper installation of required software. Skilled in system setup, troubleshooting, and software configuration to optimize performance and meet specific departmental needs. Strong ability to coordinate with teams and provide technical support for seamless transitions.
JULY 2022 – AUGUST 2024
IT Consultant Kon Tiki Tucson, Arizona
Handled IT support and POS system configuration for a restaurant, ensuring smooth operation of hardware and software for efficient transactions. Managed system updates, troubleshooting, and network maintenance to minimize downtime. Additionally, took on bartending shifts to supplement hours, demonstrating adaptability, strong multitasking skills, and customer service experience.
MAY 2018 – AUGUST 2020
IT Associate / Data Entry Clerk Ocotillo Pediatrics Tucson, Arizona
Worked as a Data Entry Clerk and IT Associate, converting physical patient files to a secure cloud-based platform to improve accessibility and efficiency. Assisted with IT support tasks, including troubleshooting hardware and software issues, ensuring data integrity, and maintaining system functionality. Experienced in handling sensitive information with accuracy and confidentiality.
AUGUST 2020 – AUGUST 2022
Bartender/Server Olive Garden Tucson, Arizona
Worked as a bartender in a corporate setting, utilizing POS systems to process transactions efficiently and troubleshoot minor technical issues. Gained hands-on experience with system configurations, hardware maintenance, and software navigation to ensure seamless operations. Developed strong problem-solving skills, adaptability, and the ability to work under pressure—valuable traits for IT support roles.
Skills:
●Computer deployment and setup
●Software and Hardware installation and configuration
●Computer Imaging
●POS system configuration and maintenance
●Network support and basic troubleshooting
●IT support and help desk assistance
●Microsoft Visual Studio
●Python
●HTML
●System updates and security maintenance
●Microsoft 365
●Microsoft Azure
●Active Directory
●Microsoft OS
●Mac OS
Team and Workplace Skills:
●Strong problem-solving and critical thinking
●Effective communication and collaboration
●Adaptability and quick learning
●Time management and multitasking
●Customer service and client support
●Attention to detail and accuracy
●Ability to work under pressure
●Dependability and professionalism
Education:
Pima Community College 2019 - Present
Major: Computer Science
University of Arizona 2018 - 2019
Major: General Education
Sabino High School 2014 – 2018
High School Diploma
References:
Rick Madison
IT Manager
****.*******@****.***
Timothy McCraney
IT Manager
*******.********@****.***
Contact this candidate