Personal Support Worker

SHURLOND HOOPER

North York, Ontario, M*L *C* (***) 706 - 0694 **************@*****.***

Personal Support Worker/Caregiver HIGHLIGHTS OF QUALIFICATIONS

•Over 5years of experience in providing excellent personal support and caregiving services ensuring satisfaction Personal Support Worker Diploma, First Aid/CPR certified and knowledge in the clinical and medical terminology Detail oriented, compassionate, kind-hearted, devoted to the public's access to healthcare services

•Proficient in providing bathing, assisting with feeding, homemaking, dressing, personal hygiene, positioning, and skin care for children, adults, and seniors, as well as people with physical limitations

•Knowledge and application of related medical equipment such as Hoyer lifts, transfers, and other mobility devices

•Team player, reliable, organized, flexible, responsible with great problem solving & time management skills

•Good interpersonal and communication skills in English, oral and written and relates well to staff and patients

CORE STRENGTHS

Patient Care Focused

Policies & Procedures

Medical Terminology

Mobility Equipment

Computer Applications

CPR & First Aid

Health & Safety Awareness

Time Management

Crisis Intervention

EMPLOYMENT SKILLS

PSW/Caregiving

•Cared for individuals seeking outpatient treatment, attended to the physical & emotional wellbeing of the patients suffering from physical challenges, and accompanied clients with daily walks ensuring adherence to safety policy Assisted patients with their mobility needs, including moving to and from beds and wheelchairs, and preparing the assistive devices, provided patients' bedside care: lifting, turning, massage, mouth care, skin care, etc.

•Supported ambulation and physical therapy needs by conducting planned exercise routines

•Observed and report all behavioural, physical & emotional changes, took measurements, performed tests at various stages as required, and documented care given and patient's general condition

Customer Care & Support

•Handled patients and families' concerns, complaints, or incidents, provided advice, and documented accordingly

•Developed relationships that made a positive difference, experience, care, and long term connect

•Resolved concerns and complaints effectively and remained calm and professional when dealing with complaints

•Displayed excellent communication and listening skills while locating needs, and providing timely solutions

Communication & Workplace Relations

•Consistently maintain excellent patients and staff relationships, and enjoyed working with others

•Effectively work with people of different backgrounds and cultures, and consistently maintained friendly attitude

•Cooperatively work with other workers to complete daily tasks and accurately communicate detailed information

EMPLOYMENT EXPERIENCE

Personal Support Worker

Personal Support Worker

Personal Support Worker (Student) Caregiver/Child Monitor (Volunteer)

Community Assistant (Volunteer)

Personal support Worker

Personal support Worker

OTHER EMPLOYMENT EXPERIENCE

Living Water, Toronto, ON

Villa Leonardo Gambin, Toronto, ON

L'Chaim Retirement Homes Inc. North York

Private Families, Toronto, ON

Community and Newcomers, Toronto, ON

Erica Lewis Toronto, ON

Private family Toronto, ON

2021 - 2021

2019 - 2020

2018 - 2018

2015 - 2017

2010 – 2014

2023 – 2024

2023 - 2024

Production Assistant

Customer Service/ Cook

Production Supervisor Waitress

EDUCATION

Fierra Foods, Toronto, ON

Caribbean Cuisine, Oakville, ON

I Sale, Toronto, ON

Club Calabash Restaurant, St. Vincent

2021 - 2023

2008 - 2009

2008 - 2008

2007 - 2008

Personal Support Worker Diploma LCI College, North York, ON 2019 Pharmacology Certificate LCI College, North York, ON 2018

Erica Lewis private 2023 -2024

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