Customer Service Patient Experience
Resume:
CLAUDIA
O.
HACEGABA
Victorville, CA *****
**************@*****.***
Experienced and caring Phlebotomist with a strong background in laboratory settings. Skilled at alleviating patient anxieties and consistently achieving successful blood draws on the first attempt. Proficient in performing skin puncture draws using a range of needle gauges and collection techniques tailored to meet individual patient needs.
Skills
Work History
January 2022 - Current Phlebotomist TridentCare Diagnostic Labs, San Bernardino, Ca. April 2021 - June 2021 Phlebotomist (Internship) St. Mary's Hospital, Apple Valley, Ca. Patient Communication
Blood collection
Specimen Preparation
Health and safety
Venipuncture expertise
Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples
Improved patient experience by explaining collection processes while demonstrating genuine care Performed all necessary handling and centrifuge of samples with less than 1% of samples lost to human error
Communicated with all technicians and insurance providers to provide a seamless experience for patients
Engaged with patients to determine areas for increased sample output and enhanced patient experience
Increased single-stick success and maintained a draw rate of 13 patients per hour by using efficient and painless techniques
Utilized best practices, including recommending that nervous patients lay down to achieve a 70% reduced instance of fainting
Received 10+ special requests to draw blood from returning patients with needle phobias Demonstrated genuine compassion for all patients and co-workers while seeing 40-100 patients per day
March 2010 - August 2020 Beauty Advisor Macy's Victoria Gardens, Rancho Cucamonga December 1996 - June 2006 Flight Attendant United Airlines, Los Angeles Education
May 2023 Associate of Science in Allied Health Crafton Hills College, Yucaipa, Ca Languages
To help customers with skincare, makeup or treatment needs while providing excellent customer service
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Followed up with customers to increase satisfaction with purchases and services. Built customer loyalty and retention by delivering excellent shopping experiences. Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Engaged in friendly conversation with customer to better uncover individual needs. Conducted product demonstrations to highlight features and redirect objections to positive aspects. Provide customer service to passengers
First responder (First aid and CPR qualified)
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Collaborated with flight crew to maximize smooth and safe flights. Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Spanish
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