Project Management Lead

Crystin Runyan

Wauwatosa, Wisconsin

Experienced IT leader with expertise in Program and Product Management. Specialized in team structure, development/growth of multi stream project management and aligning IT to strategic business objectives. Servant leadership focused on empowerment, engagement and challenging the status quo.

Summary of Qualifications & Accomplishments:

Project lead for the Information Technology Corporate Resources Group Business Unit Reorganization at Baird 2024.

Partnered with IT leadership and the Baird Foundation on the successful implementation of ACH payments at Baird in 2024.

Project Lead for the Workday implementation for Advocate Aurora Healthcare, while merging both Aurora Healthcare and Advocate Healthcare the implementation of Workday will be replacing both pay platforms and both timekeeping systems for both companies 2019-2021.

Partnered with executive leaders and the staffing office to assist the Variable Staffing Model at Aurora Health Care, created a competency package to hold all staff accountable for staffing processes and procedures in 2018 -2021.

Implement many different Value Stream Mapping events to ensure process flow and efficiency with the Payroll department and other cross-functional departments to assist with creating process efficiency, proper documentation, and to eliminate waste in 2016-2018.

Integration of Brookdale’s merger, developing the Kronos Application to support the business doubling in size to approximately 80,000 employees.

Assisted with the implementation of the SDE Tickets system to create a Call Center and multiple faceted team approach within the payroll department reorganization for Brookdale Payroll which contributed to the efficiency and time management for all levels of the payroll analysts in 2013.

Delivered a solution for Paperless Pay for Brookdale Senior Living providing a sufficient way to successfully go paperless in all 47 states by utilizing kiosks and secure print jobs at all facilities.

Drafted a quality improvement process for the Outpatient Center at Wheaton Franciscan Healthcare that revamped the entire Materials Management process for the surgical department supply room and the warehouse to create a Just In Time function which contributed to the improvement in efficiency and profits in 2010.

Technical Skills:

Project Management: Agile, Waterfall and Hybrid.

Enterprise Systems: ADP, Workday, Peoplesoft HCM, Kronos, Lawson, API, Blackbaud, Razor’s Edge, Salesforce, Oracle, and Service Now.

Testing Skills: Testing: manual, exploratory, mobile, accessibility, documentation, collaboration, and risk based.

RDBMS: MYSQL, Oracle, and Microsoft SQL Server Database.

Operating Systems: Microsoft Windows, Android, Apple iOS, and Google’s Android OS.

Project Management Tools: JIRA, DevOps, Confluence, Trello, SharePoint, and MS Project Server

Design Tools: Visio, Canva, Figma, Smartsheets, and Jira.

Professional Experience:

Baird, Milwaukee, WI

Sr. Business Analyst November 2024 - Present

Strategically running 2 Agile development teams, responsible for Project Management, Business Analysis, and QA testing.

Leading multiple projects with cross-functional department leadership.

Aligning with Finance, Risk, Global Investment Banking, Baird Advisors, Marketing, Compliance, and Human Resources for strategic initiatives.

Partnering with the BA Community to provide technical information, documentation, and suggestions.

IT Consultant Jan 2024 – November 2024

Consultant on strategic alignment with the Corporate Resource Groups across IT.

Sparq, Brookfield, WI

Principal Business Analyst/Project Manager/Manager, Sept 2021 – Aug 2023

BA Team Manager: administering leadership for all team members, assisting with training and education for profile development training, promotions, and any issues that may arise daily with my direct reports.

Principal BA Consultant on Caris Life Sciences Agile Scrum team working with Devs, Design and QA on deployment of new systems.

Sr. BA Consultant on UPS Payroll Implementation and Transformation. Wrote Business Process Documents on current system requirement gathering and met with SME’s to gather needs for new systems.

Sr. BA Consultant on T-Mobile deployment of new systems requirements and process flow documents.

Project Manager for multiple clients, ensuring the Scrum Team continuously hit goals while assisting with eliminating all obstacles and barriers.

Equity, Inclusion and Diversity (EI&D) Council chairperson

Wellness Committee Team Member

Women’s and Friend Colleague Resource Group chairperson

Disability Colleague Resource Group Team Member

Advocate Aurora Health Care, Milwaukee, WI

Workday Payroll Project Lead, June 2019 – June 2021

Payroll Application Systems Analyst Sr., June 2016 – June 2021

Gather detailed business requirements to automate the business processes to enhance the current application systems, including reporting.

Assist in the development of new reports for that ongoing customer needs within Workday.

Create standard/custom quarterly, annual, and ad-hoc reports as needed by the business and converting existing PeopleSoft reports to Workday Reports as part of the migration.

Work alongside the integration team to configure and test integrations between the Workday solution and the client's selected payroll and benefits providers.

Support clients with Workday Payroll and related processes and analyzed various types of payroll-related reports.

Primary duties include developing Integrations using EIB, Core Connectors, and Studio integrations to integrate with third-party systems within Workday

Workday Facilitator leading the training of all staff within the payroll department and other departments on all payroll functions, basic and advanced.

Multi-state payroll processing along with Payroll accounting and Payroll journal entry posting.

Develop outbound integration using EIB, Web Services SOAP, WSDL, XML, and XSLT Document Transformation for several integrations from Workday to downstream internal and vendor systems and provided necessary security for a related functional area to launch the EIB.

HCM PeopleSoft System Administrator and primary technical resource for HCM PeopleSoft Payroll and related systems.

Facilitator of clinical/business practice processes for all software transitions and system utilization.

Documentation of all payroll processes for various payroll platforms as well as create and deliver end-user documentation.

Project management - Manage multiple concurrent projects for Variable Staffing Models, while implementing streamlined payroll processing procedures.

Leadership development within the payroll department, working with staff to own their progress and help them develop efficient processing of payroll procedures.

Payroll Taxes – Working with ADP to file quarterly taxes, W2’s, and 941’s.

Oversee technology projects to ensure quality, timeliness, and proper use of HRIS /PR information.

Manage project conversions and/or post-live implementation work.

Utilize internal tools and documentation to provide efficiency and standardization for all payroll processes.

Analysis and development of SQL base data integrations.

Assist in developing, implementing, and maintaining training modules to support Payroll; as well as developing and maintaining central training databases.

Facilitate multiple Value Stream Mapping events to document, discuss, analyze, identify waste and reinvent procedures for efficient process flow.

Mentor, train, and develop all payroll staff on new processes and procedures.

Review data integrity and audit reports to proactively identify/resolve potential issues. Analyze opportunities for system and process improvement and see them through to implementation.

Brookdale Senior Living Corporate, West Allis, WI

Payroll Systems Business Analyst, Aug, 2014 – Jun, 2016

Kronos system administrator

HCM PeopleSoft system administrator

Training resource for various HR/PR platforms as well as create and deliver end user documentation.

Ensure compliance of the organization’s HR/PR hardware and software components

Ongoing maintenance of HR/PR systems – Kronos & PeopleSoft

Provide cross training and coaching to Payroll Analyst and HR/PR Shared Service team members.

Analysis and development of SQL base data integrations

Work with clients to ensure seamless transition from existing HR/PR system.

Utilize internal tools and documentation to provide efficiency and standardization.

Manage multiple concurrent projects.

Project manage conversions and/or post live implementation work.

Technical lead in developing, implementing, and maintaining HRIS and payroll programs, processes, and procedures.

Oversee technology projects to ensure quality, timeliness, and proper use of HRIS /PR information.

Assist in developing and maintaining data integrity protocol between HR, Payroll, and Accounting, between departments and business leaders.

Oversee the integration of existing Payroll systems and processes; as well as the integration of systems resulting in acquisitions and/or divestitures.

Assist in developing, implementing, and maintaining training modules to support Payroll; as well as developing and maintaining central training databases.

Assist in developing, testing, implementing, and maintaining the Payroll disaster recovery process

Brookdale Senior Living Corporate, West Allis, WI

Payroll Analyst II, July, 2012 – Aug, 2014

Process weekly and biweekly payroll for hourly and salaried employees.

Assisted with the implementation of the SDE Ticket system to create a Call Center and team approach to processing payroll weekly.

Continuously working with I.T. on updating and developing the SDE experience for efficiency.

Review payroll deductions and ensures accuracy of payroll.

Downloads payroll information to outside payroll service provider for pay and/or direct deposit processing. Distributes paycheck statements.

Inputs additional pay, time-off (i.e., PTO, funeral leave, etc.) and W-4 exemption changes based on submitted paperwork.

Answers questions from managers and associates, regarding time reporting and payroll procedures.

Works closely with HR Department, referring questions on policy issues relating to payroll (such as overtime, vacations, etc.) to the HR Department for clarification and confirmation.

Performs year-end payroll processing and W-2 preparation.

Assist with annual audit processes and other accounting tasks as assigned by manager.

Train and serve as a resource for less experienced payroll personnel.

Wheaton Franciscan Healthcare St. Joes Outpatient Center, Milwaukee, WI

Patient Access Supervisor, August 6, 2007 – November 15, 2011

Maintains and develops proper workflow within the registration department.

Supervises the patient access staff at The Wisconsin Heart Hospital, St Joseph’s Outpatient Center, and Elmbrook Memorial Hospital.

Accurate processing of various confidential departmental information.

Maintains specified level of departmental budgets and statistics to ensure the yearly goals are being met.

Decision making process regarding the registration process.

Approve all Kronos timecards payroll for all patient access employees.

Reads through and documents Press Ganey comments for Patient Access.

Ensures the proper workflow within the department and the patients on a daily basis.

Maintains and audits Community Care applicants within the North market facilities.

Education:

Doctor of Health Administration Health Care Leadership Capella University

Masters Business Administration Cardinal Stritch University

Bachelor Science Business Administration Cardinal Stritch University

Associate Degree Applied Sciences in Management Development Milwaukee Area Technical College

Certifications:

Six Sigma – Green Belt

Greater Milwaukee APA 2018

National APA 2018

Office Lean UW Wisconsin 2016

Certified Payroll Professional 05/2016

Supervisory Management Certificate

Human Resource Management Certificate

Project Management Certificate

American Red Cross PDT, CPR/AED

OSHA Safety and Health Certified

Medical Terminology Froedtert Hospital

Microsoft Office 2010

Organizations and Affiliations:

Cardinal Stritch MBA Cohort Class Representative 2011- 2013

Women with Wings Inc, Board of Trustees, Secretary

Cardinal Stritch BSBA Cohort Class Representative 2009-2011

Loridon Care Board of Directors

Underwood Elementary Ambassador

Underwood Elementary Parent Teacher Association

Girl Scouts Leader

Past Honored Queen International Order of Job’s Daughters

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