Customer Service Project Management
Resume:
N E V A NW E H W H E E L E R
C O N T A C T
************@*****.***
ALVIN HIGHSCHOOL
Diploma
ALVIN COMMUNITY COLLEGE
Associates of General Arts
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Leadership
Effective Communication
Critical Thinking
Food & Alcohol Handlers
Motivational Interviewing
Trauma Informed Service Delivery
Crisis Prevention
CPR Certification
C E R T I F I C A T I O N S
P R O F I L E S U MMARY
Motivated and adaptable with a strong background in team leadership. Proven ability to manage operations efficiently, lead diverse teams, and deliver excellent customer service in fast-paced environments. Known for being a quick learner with a strong work ethic and a genuine interest in transitioning into the medical and psychiatric field. Eager to apply transferable skills such as communication, organization, and problem-solving to a healthcare setting, while continuing to grow through new training and hands-on experience. WORK E X P E R I E N C E
1820 Coffee House 2023 - 2024
Barista
Prepared and served a variety of espresso-based beverages, teas, and specialty drinks to customer specifications
Maintained cleanliness and organization of the café, including equipment, counters, and seating areas
Operated point-of-sale (POS) systems for order taking, cash handling, and processing transactions accurately
Promoted seasonal beverages and upsold food items to boost daily sales and providing exceptional customer service.
Boom Boom Fireworks 2015 - 2022
Co-Manager
Coached team members, fostering a positive work environment and training new employees on sales techniques, safety protocols, and product knowledge
Acted as the primary point of contact handling escalated issues and decision-making
Oversaw inventory management and coordinated restocking efforts to maintain optimal product availability
Ensured strict adherence to safety regulations and legal requirements regarding fireworks sales
Led by example in customer service, promoting a customer-first mindset across the team
CATO 2025 - Present
Assistant Manager / Keyholder
Managed daily store operations, including opening and closing procedures, cash handling, and inventory control
Maintained visual merchandising standards to ensure a clean, organized, and appealing store layout
Handled customer inquiries, concerns, and returns professionally to ensure customer satisfaction.
Ensured compliance with company policies, procedures, and loss prevention strategies while assisting in achieving sales targets.
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