Customer Service Support
Resume:
Linda Johnson
Senior Customer Service Professional
***********@*****.***
PHONE
Skills
Account Management
Customer Support Services
Data Entry
Call Center Services
Sales Operations and Support
Technical Support
Mobile Banking
Advocacy
Scheduling
Mortgage Insurance
Customer Service
Shipping And Receiving
Product Knowledge
Stop Payments
Critical Thinking
Positivity
Record Keeping
Order Entry
Customer Support
Communication
Order Management Systems
Order Management
Relationship Building
Selling Techniques
Accounts Payable
Adaptability
Strong Work Ethic
Conflict Resolution
Professionalism
Patience
Sales Support
Rapport Building
Customer Inquiries
Work Experience
Nov 2021 - Present
Fort Worth, TX
Customer Service Sales Support
Schumacher Electric
* Reduced wait times by quickly processing transactions utilizing point- of-sale systems accurately and efficiently. * Managed high call volume while maintaining a professional and friendly demeanor with all customers. * Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills. * Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Via chat, email and phone.
May 2017 - Oct 2020
Fort Worth, TX
Customer Service Trainer
Bank of America
Conducted engaging and interactive training sessions on topics such as effective communication, conflict resolution, and building rapport with customers * Demonstrated expertise in utilizing various training techniques and tools, such as role-playing, simulations, and e-learning platforms * Collaborated with cross-functional teams to identify training needs and develop customized learning materials to address specific areas for improvement * Monitored and evaluated the effectiveness of training initiatives through assessments and feedback, and made recommendations for continuous improvement. * Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives. Oct 2015 - May 2017
Irving, TX
Customer Service
SNI Company
* Provided exceptional customer service by addressing inquiries and resolving complaints in a timely and professional manner * Assisted customers with product information, pricing, and order placement, resulting in increased sales and customer satisfaction * Maintained accurate and detailed customer records, including contact information, purchase history, and interactions, to improve customer service and facilitate future interactions
Sep 2014 - Oct 2015
Arlington, TX
Customer Service Coordinator
William Sonoma
Provided excellent customer service by promptly addressing customer inquiries and resolving any issues or complaints * Managed and maintained customer database to ensure accurate and up-to-date Customer Communications
Management
Employee Onboarding
Training And Development
Continuous Improvement
Process
Goal-Oriented
Effective Communication
Detail Oriented
Learning Platforms
Customer Relationship
Management (CRM) Software
Friendliness
Multitasking
Merchandise Returns
Customer Data Management
Call Center Experience
Customer Relationship
Management
Management
Coordinating
Point Of Sale
Milestones (Project
Management)
Auditing
Surveys
Workflow Management
Education
High School Diploma
Liberal Arts
Zion Benton High School
customer information * Coordinated with various departments to ensure timely delivery of products and services to customers * Developed and implemented customer satisfaction surveys and analyzed results to identify areas of improvement * Assisted in the training and onboarding of new customer service representatives, * Maintained detailed records of customer interactions and provided reports to management on customer satisfaction and service metrics
Mar 2011 - Aug 2014
Fort Worth, TX
Customer Service
Pilot Catastrophe Service
Pilot Catastrophe * Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure high levels of customer satisfaction * Demonstrated strong communication skills through effectively listening to customer needs and providing accurate information and solutions * Collaborated with cross-functional teams to streamline processes and ensure seamless interactions with customers across different touchpoints * Manage telephone complaints and requests from more than [100 customers daily] * Train new employees on CRM software and customer service best practices to deliver a high- quality customer experience * Tracked all customer communications to ensure account accuracy and followed up on purchases as needed * Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups Jun 2004 - Oct 2010
Oak Brook, IL
Customer Service
Comcast Cable
* Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experience * Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions * Manage and resolve [50+ escalated customer complaints per day], including processing returns and identifying solutions to customer issues * Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups * Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy * Achieved a [95% customer service rating] during annual audits and received recognition for exceptional communication skills * Conducted customer satisfaction surveys to gather feedback, identify areas of improvement, and implement strategies to enhance overall customer satisfaction
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