Customer Service A Full-Time

Shushmanjali Unnam

** ********* *****, *********, **

Phone: +1-902-***-**** Email: ***********@*****.***

Objective: Highly motivated and customer-focused sales professional seeking a full-time position to contribute to the store's success. Drawing on my experience at Hasty Market, I am committed to delivering exceptional customer service, fostering positive relationships, and driving sales growth.

Summary of Qualifications:

Consistently exceeded sales targets, contributing to business growth and customer retention.

Experienced in handling high-volume telecommunications and resolving customer concerns promptly.

Strong interpersonal skills; adept at building lasting relationships and delivering personalized service.

Work Experience: Sales Associate I Firstcry (Toy’s Store) INDIA

Delivered outstanding customer service by actively listening to customer needs and recommending suitable toys and baby products.

Trained new hires in cash handling procedures and service standards.

Provided product recommendations tailored to customer preferences, age groups, and developmental interests.

Work Experience: Front-End Associate I Hasty Market I Toronto I Dec – 2024

Surpassed sales goals, contributing to a 10% increase in overall store revenue.

Conducted product demonstrations and offered expert guidance on usage, improving customer satisfaction and encouraging repeat purchases.

Maintained a clean, organized, and fully stocked store environment. Handled inventory efficiently and lifted items up to 25 lbs.

Offered detailed product comparisons to assist customers in making informed decisions.

Skills

Customer Service Excellence – Passionate about delivering memorable experiences.

Communication – Clear and effective in both verbal and written forms.

Team Collaboration – Positive, cooperative, and works well in teams.

Technical Proficiency – Skilled in POS systems and retail software.

Attention to Detail & Organization – Efficient at managing tasks and ensuring accuracy.

Leadership – Able to lead and inspire team performance.

Adaptability – Comfortable in fast-paced, ever-changing environments.

Education

G.Pullaiah College of Engineering and Technology Andhra Pradesh, INDIA

Availability

Available full time and flexible for night shifts also.

Languages

•English - Fluent

•Hindi - Fluent

•Telugu - Mother Tongue

References: Available on request

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