Customer Service High School
Resume:
Cicely Farrell
Lauderdale Lakes, FL *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Member Service Representative
Check Cashing Store
December 2018 to Present
Open/Service Member Accounts
● Cross-Sell products and services
● Exceed Monthly deposits Acct/Loan Goals
Cashier
Total Wine & More
September 2013 to September 2018
Managed a High-volume workload within a deadline- driven Environment
● Supervise clerks and worked with management team to implement the proper division of responsibilities
● Determine customers needs by asking relevant Education questions and listening actively to responses
● Operate a cash register to process payments by cash, Caron High School, Caron, check and credit card transactions with accuracy
St.Kitts - High School
Diploma
● Alert customers to upcoming sales events and
07/1977 - 07/1981 promotions. Receive and process shipment and keep track of inventory. Helped company attain the highest customer service ratings Milton Peter College -
● Earned management trust by serving as key holder, Teaching Diploma responsibly opening and closing store
07/2017 - Present
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.• Counted out cash drawers Produce Assistant Manager, Publix
PULIX SUPERMARKETS
January 2008 to July 2013
High Level of Energy
● Handle Customer inquiries quick resolve complaints Strong Communication Skills
● Supervise clerks and worked with management team to implement the proper division of responsibilities Tolerant and Flexible to different
● Determine customers need by asking relevant situations questions and listening actively to responses
● Operate a cash register to process payments by cash, Problem Analysis check, and credit card transaction with accuracy Organization Skills And Customer
● Alert customers to upcoming sales events and Service Orientation promotions. Receive and process shipment and keep track of inventory. Helped company attain the highest Ability to Work under Pressure customer service ratings.
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. LANGUAGES Education
High school or equivalent
Skills
• Customer Service
• Bank Teller
• CSR
• Customer Care
• Call Center
• Credit Union
• Cold Calling
• Merchandising
• Assistant Manager Experience
• Supervising Experience
• Banking
• English
Assessments
Cashier Skills — Proficient
December 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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