Customer Service Success

Marc Cirrincione

****.***********@*****.*** 585-***-**** 8163 W. Eastman Place Lakewood, CO 80227

Account Manager Sales Associate Photographer

Entrepreneurial, consultative Sales professional with a fascinating (and entertaining) history in Marketing campaigns, Communications projects and sales operations. Manages client/customer relationships and drives repeat business and referrals. Expands existing business and captures new business. An articulate communicator with interpersonal, written and presentation communication skills. Builds trust quickly and cultivates enduring customer relationships. Brings a sense of humor and ‘famous people’ stories - Adept in managing diverse personalities.

Key Strengths

Event Planning Customer Satisfaction Relationship Building

Account Management Communications Skills Project Management

Client Relations Presentational Speaking Marketing Campaigns

Strategic Thinker Diplomatic Approach Creative Problem Solving

Professional Experience

Owner of MPC Productions, Denver, CO 2006 – Present

Project Manager / Sales/Operations Manager

Built long-term client relationships and managed key account revenue producers, maintaining open communications and driving new, repeat and referral business.

Scouted locations for events and specialized in location planning.

Built business from nothing into a highly respected, sought-after production company.

Led collaborations with domestic and international marketing teams and consulted on campaigns, advertising, creative images, and branding, increasing brand recognition and awareness and expanding the customer base.

Consulted with customers, assessed needs and gathered requirements, proposing optimal solutions.

Evaluated suppliers and contract terms, maintaining cost controls.

Hired, coached and led employees (up to 50), facilitating operational efficiency and effectiveness.

Influenced negotiations on 100+ contracts on various, diverse projects, striving for Win-Win.

Traveled internationally and locally, documenting some of the largest musical acts in the world over 20 years.

Planned, coordinated and managed on-location and events, guiding multiple teams and audiences to collaborate and support the project goals.

HARLEY DAVIDSON INC. 01/2023 – Present

Sales Team Leader

Achieved Top 3 Salesman ranking for dealership; Top 15 in dealership group consisting of 24 dealerships nationwide.

Cultivated enduring, trusting customer relationships, ranking #1 in Customer Satisfaction multiple times.

Member of a 4-5 person sales team to consistently meet 80-100% of sales quotas.

Generated weekly and monthly Sales Performance reports, providing recommendations informed by data and market research.

Managed customer data and sales information, enduring confidentiality and accuracy.

Negotiated mutually beneficial contracts and followed-up on contract terms, ensuring exemplary customer service delivery.

Facilitated On-the-Job training to educate and provide tools for sales team to serve the customer, close deals and produce over $100,000 in sales revenue per month.

Led team meetings to provide product and sales tips and techniques and inspire teams to pursue potential. and align sales team with business objectives keep sales personnel motivated with tips, techniques and relevant information

Education

Attended SUNY At Binghamton, Binghamton, Ny with a concentration on Communications and Marketing

Hobbies

Player, SUNY at Binghamton Ice Hockey team

Player, SUNY at Binghamton Golf Team

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