Customer Service Arabic Linguist

Eman Fahmy

443-***-**** ********@*****.*** ****0 Triadelphia Mill Road Clarksville, MD 21029

PROFESSIONAL SUMMARY

Highly skilled Arabic Linguist with native proficiency in Arabic and full professional proficiency in English, experienced in translation, transcription, and language program development for the U.S. Army. With over a decade of experience in sales, customer service, and operations, I bring a strong blend of linguistic expertise and business acumen to deliver accurate and impactful results. WORK EXPERIENCE

Freelancer Clarksville, Maryland

Arabic Linguist December 2020- Present

● Provided instruction in summarization, translation, and transcription techniques to mid-career service members.

● Designed and developed an Arabic Cryptologic Language program for the U.S. Army, covering three different dialects.

● Conducted and produced precise written summaries, translations, and transcriptions of general and technical materials, including handwritten or typewritten documents, as well as audio and video files, in both hard copy and electronic formats.

● Transcribed Arabic audio and visual recordings, then translated them into English, amounting to hundreds of hours, including media broadcasts.

● Translated and scanned foreign language documents, identifying, extracting, and summarizing relevant information.

● Reviewed audio or internet materials, ensuring accurate transcription with a high degree of precision and clarity.

● Summarized large volumes of data in the target language for downstream technical analysis and prioritization. Pharaoh Imports Savage, Maryland

Chief Operating Officer June 2010- December 2020

● Managed wholesale accounts and cultivated new relationships to expand distribution channels, achieving sales objectives and market share growth within assigned territories.

● Collaborated with key customers in joint business planning and category reviews, optimizing product positioning and replenishment strategies.

● Demonstrated comprehensive product knowledge and market insights to foster customer relationships and identify revenue opportunities.

● Communicated fluently in Arabic, facilitating effective communication with Arabic-speaking clients and stakeholders.

● Provided feedback to the executive team on sales performance and process improvements, contributing to strategic decision-making.

● Implemented promotional events and merchandising strategies to enhance brand visibility and drive sales.

● Attended industry events and tradeshows to bolster brand positioning and stay abreast of market trends. CR Daniels Ellicott City, Maryland

Project Manager Coordinator August 2006 – May 2010

● Coordinated with project managers to maintain and communicate job schedules to clients, ensuring efficient project execution.

● Summarized bids for customers and provided updates on job progress, fostering strong client relationships.

● Managed payroll administration and employee timekeeping, ensuring accurate record-keeping.

● Organized meetings and events for company executives, facilitating effective communication and coordination.

SKILLS

Languages: Arabic: Native Proficiency, English: Full Professional Proficiency Technical/Analytical Skills: Microsoft Suite, Google Suite, Planning and Coordination, Critical Organization, Adaptability, Problem-Solving, Customer Service, Numeracy

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