Human Resources Hr Operations

JILL PONTICELLI Peoria, AZ • 623-***-**** • ****@*************.****** • LinkedIn

DIVISIONAL HUMAN RESOURCES DIRECTOR

Results-driven HR executive with over 25 years of progressive leadership in human resources and operations across retail, nonprofit, and startup sectors. Demonstrated expertise in leading multi-unit HR strategy and execution across geographically dispersed teams. Adept in employee engagement, recruiting and retention, leadership coaching, talent development, compliance, and HR operations. Experienced advisor to C-suite and operations leadership on workforce strategy, performance improvement, and cultural alignment. Brings hands-on, department-of-one HR leadership experience that aligns with the demands of regional field HR roles. CORE COMPETENCIES

● Multi-Unit HR Leadership (up to 45 locations)

● Talent Acquisition & Staffing Optimization

● Succession Planning & Leadership Development

● Performance Management & Coaching

● Employee Engagement & Culture Strategy

● Workforce Planning & KPI Analysis

● Conflict Resolution & Case Investigation

● FMLA, ADA, EEO, FLSA, OSHA Compliance

● HR Policy Creation & Handbook Administration

● Compensation & Benefits Oversight

● HRIS, Payroll & Benefits Platforms

● Bilingual Leadership & Diverse Workforce Management PROFESSIONAL EXPERIENCE

Chief Executive Officer & Founder

Zero Followers LLC • Peoria, AZ • 2023–Present

● Designed and led training and development programs focused on leadership, resilience, workplace culture, and retention.

● Advised organizations and managers on workforce compliance, employee coaching, and conflict resolution.

● Built scalable onboarding processes, HR documentation, employee handbook, and job aids tailored to multi-unit retail and service environments.

Chief Executive Officer

AZ Cost Pro LLC • 2023–2024

● Managed all HR operations for a multi-site liquidation company including recruiting, payroll, and employee relations.

● Developed standardized HR procedures across business units to ensure compliance and consistency.

● Led investigations and coaching conversations; maintained documentation in accordance with federal and state employment law.

Managing Partner & Director of Human Capital

Deal Chop LLC • 2020–2023

● Directed field HR across multiple retail and warehouse locations across Arizona.

● Partnered with store and regional leaders to identify staffing needs, implement engagement strategies, and monitor performance KPIs.

● Conducted employee relations investigations and resolved sensitive workplace issues. Executive Director of Human Capital & Operations

Auction Nation • 2016–2020

● Scaled HR operations for 1,300+ employees across 40+ physical locations and remote teams.

● Supported talent planning, succession development, and leadership pipelines in partnership with senior executives.

● Developed comprehensive onboarding, benefits administration, and retention tools. Director of Managerial Development

Goodwill Industries • 2009–2016

● Built and implemented HR training and leadership development programs across multiple retail regions.

● Monitored compliance with HR policies, led coaching sessions, and enhanced internal career pathing programs.

● Delivered performance management and employee engagement strategies aligned with organizational growth. CERTIFICATIONS & TECHNICAL SKILLS

● OSHA Compliance & Safety Programs

● Leadership Development & Facilitation

● Multi-State HR Compliance Oversight

● HRIS, Time & Attendance, Payroll Systems

● Microsoft Office Suite, Google Workspace, LMS

● PHR/SHRM-CP Certification (in progress)

HIGHLIGHTS MATCHING FLOOR & DECOR DHRD ROLE:

● Over 25 years leading HR across multi-location operations including retail and warehousing

● Experienced with staffing analysis, recruiting pipelines, talent development, and retention strategies

● Led HR efforts for new store openings, cultural development, and employee engagement programs

● Conducted investigations, developed handbooks, and supported compliance with FMLA, ADA, EEO, OSHA

● Partnered with executives and division leaders to monitor KPIs, performance trends, and succession plans

● Proven success in field HR roles requiring travel, cross-functional coordination, and strategic execution

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