Customer Service Security Specialist
Resume:
Joseph Michael Lingebach
Arlington, VA *****
**.****.*@*****.***
Work Experience
Personnel Security Specialist
Parker Tide Corporation – Washington, D.C.
May 2023 to PRESENT
•IRS Contractor; adjudicated at T4 High BI.
•Facilitate the entire preliminary stages of a subject’s background investigation.
•Meticulously peruse subject onboarding legal documentation and other paperwork; review for discrepancies and ameliorate inconsistencies to preemptively negate complications that would arise at a later point.
•Proofread numerous eAPP (formerly e-QIP) questionnaires via National Background Investigation Services (NBIS) and thoroughly notate intuitive and comprehensive instructions / recommendations for subjects to utilize in-order to improve-upon their SF-85 or SF-85P documentation for Federal Review and all subsequent Investigator processes.
•Provide customer service to onboarding IRS employees and ensure that they are appropriately informed regarding what is needed from them in-order to ensure that the ensuing Federal Reviewers and Background Investigators have everything that they need so that those positions can complete their processes for each subject with as minimal setbacks as possible.
• Take appropriate action regarding offboarding subjects who will not be continuing to seek IRS employment (the steps and programs utilized for terminating subjects).
•Collaborated with government officials to address security needs of company and personnel.
•Met deadlines and consistently rated high in achieving performance goals.
•Guide new employee applicants through their entire Background Investigation process and remain accessible for any-and-all follow-up inquires and / or requested clarity, should they require any. Resolve Tax Check Processing Errors (requires clear & concise follow-up with Case Owners and the subjects themselves alike) and utilize a fluent understanding of tax documentation to come to a resolution.
•Routinely trusted to jump-on timely special projects at moment’s notice, oftentimes with deadlines that have yet to not be met with surplus time to spare.
•I will gladly volunteer for the work that others abstain-from: I never mind taking-on difficult tasks as-so-long-as the work is completed correctly rather than conveniently. Personnel Security Assistant
Global Resource Solutions - Arlington, VA
April 2021 to May 2023
•FDIC Contractor; adjudicated at T4 High BI.
•Complete all front-end processes required for the onboarding of new hires; confirming the accuracy of all paperwork (i.e. 3700/25) prior to also fulfilling the termination process for departing employees/contractors; and ensuring that all boxes are checked prior to myself continuing and concluding towards the final step(s) of contractor employee transfers (whether that be within the FDIC or they transfer out of the FDIC): this mostly consists of ensuring that we have the proper paperwork
(without inconsistencies or errors), that the pertinent information such as subject's position title
/contract number (for contractors) /FDIC division remain the same or not, and last and most importantly, that the subject's new position risk designation does not exceed that of what the subject is currently adjudicated at; should this last scenario arise, we must take appropriate action to get a Transfer with Upgrade case initiated.
•Investigate candidates' prior background investigation process to ensure that the appropriate action is taken for proper onboarding. This includes but is not limited to ensuring that the appropriate case type is initiated by the Oversight Manager (OM) or Administrative Officer (AO), verifying if the subject is currently working within the same agency or not (and proceeding appropriately based off of "federal employee" vs "contractor" distinction), reviewing subjects' current Background Investigation (BI) (if they have one present) for reciprocity eligibility, etc.
•Utilize programs that we have accounts for such as Central Verification System (CVS) to research subject's BI history(s), access both Equifax and TransUnion to run subjects' credit specifics, criminal histories, etc. as part of the preliminary checks for new candidates during initial onboarding, access both Fieldprint and GSA USAccess to facilitate the fingerprinting process in coordination with the candidates themselves.
•Provide security services in accordance with the relevant Executive Orders (E.O.s), U.S. Code of Federal Regulations (CFR), and the policies, orders, and guiding directives.
•Maintain detailed knowledge of the entire Background Investigation process as it pertains to the prerequisites for FDIC employment in-order to adequately assist with any and all inquiries that come through the FDIC Personnel Security mailbox; must also be able to provide the appropriate customer service to satisfy all requests that come through the FDIC PerSec (Personnel Security) mailbox. Intake Specialist / Workflow Coordinator
Protection Strategies Incorporated - Washington, DC June 2018 to May 2019
•HHS Contractor; adjudicated at T4 High BI.
•Assist in the pre-badging process for applicants trying to become on-board with multiple agencies supporting the Department of Health and Human Service.
•Use many programs (many government databases) such as Central Verification System (CVS), Security Manager, HHS Identity, and HHS Locator in-order to obtain proper clearance levels of applicants and to help them ensure that they are in-line to have the correct one for their new job; I also use Microsoft Office software in addition many more databases/ programs/software.
•Provide timely feedback to associates and managers, coordinate and communicate process changes, in addition to suggest my own recommendations to streamline a process that I believe can be done more-efficiently.
•Support new client testing and implementation.
•Processing of e828 forms (with the help of OF-306 forms, PDT forms, etc.) as well as the processing of FBI FD-258 fingerprint cards.
•Working as a primary point of contact for all inquiries/requests throughout the process(es); collaborating with the badging office to synchronize together ensuring seamless transition to ensuing step(s); reaching-out to applicant sponsors, adjudicators, etc. as a means of establishing effective communication channels to maximum efficiency and expedition. Distribution Supervisor
BroCo Vending - Washington, DC
August 2015 to October 2016
•Merchandising Distribution
•Managed allocation of Merchandise.
•Was in-charge-of making sure certain vending stands were properly stocked at all times. Matched financial income to make sure it added up to that of the product displacement (although this was mostly the job of my supervisor).
•Served primarily as a part-time employee when concerts and other large events were occurring at the Verizon Center.
Security Support III / Information Specialist / FSO Officer Leidos Holding Inc - Baltimore, MD
February 2013 to July 2015
•Managed secure records of all employees FOCUS / Juniper information with PII / passwords / user log-in information. Granted employee access to company databases such as SharePoint in addition to government access including FOCUS and Juniper.
•Provided assistance for a plethora of processes such as in-visit certifications, document control, and report preparation. Provided ongoing support to management and staff to ensure fluid business operations. Work with DODSSC to check active members' clearance statuses in JPAS. Built and maintained relationships. Investigated and resolved data issues.
•Served as main point of contact with WPS.
•Maintained security clearances.
•Improved processes through researching and improving security procedures.
•Audited data for accuracy, traced and vouched records, and reviewed information systems. Identified and reported documentation issues. Wrote clear, concise findings and followed through until resolution was reached and implemented.
•Collaborated with government officials to address security needs of company and personnel.
•Met deadlines and consistently rated high in achieving performance goals.
•Guided new employee applicants through entire application process and helped them obtain their Common Access Cards (CAC). Submitted CAC requests.
•Printed and administered company identity cards (for Leidos employment directly, not the CAC or any other government-issued identity cards).
•Unlike my other personnel security employments on this resume where SF-85 and SF-85P questionnaires were primarily required, all hires on this contract required a Tier 3 NACLC Secret Clearance, meaning all new hires required me to guide them through an SF-86.
•Created tests to ensure staff adhered to HIPAA regulations. Accounting Clerk
Carfax, Inc - Centreville, VA
January 2012 to December 2013
•Oversaw contract information input process by coworkers. Researched and verified payments from numerous dealerships. Prepared, examined, and analyzed accounting records, financial statements, and other financial reports for completeness, to assess accuracy and conformance to procedural and reporting standards.
•Saved over $100K by correcting input errors and through contacting customers regarding outstanding invoices.
•Solely in-charge of processing credit card payments.
•Reactivated and deactivated dealership accounts in addition to changing account statuses.
•Audited financial records to ensure accuracy and performed fact finding interviews. Researched and interpreted laws and regulations.
•Consistently surpassed productivity and accuracy objectives, ensuring policies and procedures were followed.
•Contacted customers for issues including underpayment and credits issued. Recovered funds from dealerships.
Finance Department Intern
Carfax, Inc - Centreville, VA
January 2010 to December 2011
•Audited employee expense reports for accuracy and compliance and uncovered errors. Provided support to staff and maintained accurate, up to date comprehensive files and records.
•Reviewed dealership contracts to identify potential discrepancies in billing.
•Researched and resolved customer contract, billing, and payment issues. Education
Bachelor's in Criminology and Criminal Justice
University of Maryland – College Park, MD
2011
Studies Focused in Forensic Science
University of Baltimore - Baltimore, MD
2007 to 2009
High School Diploma
St. John DeMatha Catholic High School - Hyattsville, MD 2003 to 2007
Skills
• SECURITY (10+ years)
• OPERATIONS (7+ years)
• Customer Service (20+ years)
• Document Management (encryption, proper protocol adherence, etc.)
• Process Improvement / Implementation
• Microsoft Office (Excel, Word, PowerPoint, etc.)
• Central Verification System (CVS) (6+ years), Joint Personnel Adjudication System (JPAS) (3 years), Defense Information System for Security (DISS) (2 years)
• Automated Background investigation System (ABIS) experience
• OPM (Office of Personnel Management) / DCSA (Defense Counterintelligence and Security Agency) collaboration experience of 5+ years
• RightNow
• Auditing (4+ years in the capacity of ensuring proper protocol; 1+ year in the financial accounting capacity)
• Writing affidavits. Utilized LexisNexis database.
• Equifax
• TransUnion (TLO)
• Fieldprint
• GSA USAccess
• OnContact CRM
• eFax Corporate Digital Faxing Solution for Business
• Salesforce
• WorldPay Virtual Terminal
• JUNIPER (2 years)
• Key Holder Programs
• CashPro Online
• CRM (Less than 1 year)
• FOCUS
• DEERS
• Oracle
• SharePoint Server back-up (coordinating with Iron Mountain for off-site storage)
• Microsoft Windows Server
• SharePoint Administration (granting SharePoint access to qualified onboarding employees)
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