Customer Service and Medical billing

JENNA SCHROEDER

Jennaschroeders*segmailcom 1-760-***-**** Wrightwood, CA 92397

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining

environments. Possess strong communication and interpersonal skills, ensuring positive guest experiencesand efficient

table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the

restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced

settings, leading to increased customer satisfaction and repeat business.

Efficiently known for productivity and ability to complete tasks swiftly. Specialize in medical coding standards, billing,

and insurance claims management. Excel at time management, problem-solving, and communication, ensuring seamless

billing processes and accurate coding practices.

Experienced and dependable general worker with a proven track weord of efficiently completing tasks in various settings.

Skilled in manual labor, equipment operation, and maintaining a clan and organized workspace. Safety-conscious with a

strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a

positive impact.

Skills

© Conllict resolution

© Attention to detail

© Effective communication

© Hospitality service expertise

© Process payments

© Multitasking Abilities

© Customer service

# Order processi

® Point of sale

© Menu knowledge

© Transaction recording,

* Team leadership

© Employee training

Experience

Evergreen Cafe Wrightwood, California

Server

02/2025 - 04/2025

Private Practice Wrightwood, California

Medical Biller and Coder

(05/2019 - 07/2023

Village Grind Wrightwood, California

Barista Shift Supervisor

7/2011 - 02/2019

# Implemented feedback from customers to improve service quality and

menu offerings.

* Greeted customers, answered questions and recommended specials to

increase profits.

Maintained records of transactions made during shift as required by law or

company policy.

* Quickly responded to staff and client inquiries regarding CPT codes.

¢ Updated coding skills and knowledge through continuous education and

training.

# Assisted with the development of departmental policies related to charge

capture processes and cod ing practices.

* Resolved coding discrepancies and denials to maximize reimbursement.

* Analyzed sales data to identify trends and areas for improvement.

© Prepared workstations with ingredients and tools to increase efficiency.

# Cleaned and sanitized kitchen equipment, utensils and work stations.

# Conducted daily shift meetings with baristas to review objectives and

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