Human Resource Tinley Park

Cassandra Young

*** ******* *** *** ** Calumet City IL 708-***-**** *********.***@*****.*** PROFESSIONAL PROFILE

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in a service- oriented position seeking to use medical and practical experience in the healthcare industry SKILLS

• Experienced in staffing, payroll human resource and Professional license lookup

• Written and verbal communication (letters, email, face to face)

• Strong organizational and prioritization skills; self-starter with a sense of urgency to meet expectations regarding quality and timeline.

• Medical terminology, Insurance verification/Precertification, Knowledge of CPT /ICD 10 codes COMPUTER SKILLS

• Microsoft Suite: Word, Excel, PowerPoint, Access, Outlook, Publisher, Teams

• Google Workplace

• Operating System: Windows (all versions)

• Hospital Programs: EPIC, SurgiNet, Power chart, PACS, SYNGO, Life Images, LifeWatch Connect, Primes, Mipes. Cadence, IDX, Cerna

• Miscellaneous programs: Abode, Snipping, Sticky notes, XPS Viewer, EXPERIENCE

2022 TO 2022 UChicago Medicine Ingalls Memorial Tinley Park, IL IMH SCHEDULER CUSTOMER ASSOC (INFUSION CENTER)

• Scheduling Infusion and labs procedures and maintaining schedules for all sites (Harvey, Flossmoor, Tinley Park)

• Maintains a strong relationship with both internal and external- providers and staff, physician offices and vendors.

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate. 2020 TO 2022 Philips Geneva Health Solutions Remote PATIENT ENGAGEMENT SPECIALIST

• work directly with our cardiology practice customers and our Remote Care Coordinators to improve patient remote monitoring adherence and compliance.

• Calling patients to ensure they know when they need to transmit their data from their home, so they do not miss transmitting data on the prescribed date.

• Assisting newly implanted device patients get setup and educated on remote monitoring system. 2015 TO 2020 Northwestern Medicine Chicago, IL

PATIENT PROCEDURE SCHEDULER (BLUM CARDIOVASCULAR INSTITUTE)

• Scheduling surgical and pre/post-operative procedures and maintaining schedules related to these procedures.

• Obtains and/or facilitates pre-certification, predetermination and referrals as required

• Obtain/release medical reports and images

• Maintains a strong relationship with both internal and external- providers and staff, physician offices and vendors.

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate. 2006 TO 2015 Northwestern Medicine Chicago, IL

Cassandra Young

CUSTOMER SERVICE COORDINATOR (STONE MENTAL HEALTH CENTER)

• Assists in the coordination of training new staff, trainees, and psychiatric residents.

• Assists with the preparation of updating policies and procedures.

• Interacts with various hospital departments and physician’s offices to effectively direct patients through the hospital system in a patient/customer friendly manner.

• Politely and promptly answers and appropriately triages department telephone calls.

• Scheduling therapy/group visits.

• Collect/input patient demographic information following hospital standards.

• Maintains department medical record systems. Distributes department correspondence.

• Find potential problems and notify the manager.

• Supply administrative support to Attending’s team and Intensive Outpatient Program.

• Assisting with quality management reporting, records management, research reports and other department projects as requested. EDUCATION

BACHELOR OF SCIENCE

2014 Chicago State University

Chicago, IL

ASSOICATES OF ARTS

2004 Daley College Chicago, IL

Reference is available on request

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