Data Entry Customer Service
Resume:
Teresa McCullough
*****************@*****.***
Professional Summary:
Proficient in Microsoft Office Suite, as well as various other software applications, Excel, SAP, Salesforce, Next Gen Centrix, CRM, Peoplesoft, Microsoft 365, AS400, and Workday.
Experience and knowledge in Data Entry Operation, Order Management, Customer Care Clerical Support, and Administration.
Type 50 wpm and possess excellent Data Entry 10-12,000 KSPH and Customer Service skills, taking over 80 calls daily.
Communications and Customer Service Skills
Proficiency in Order management and SAP Database Systems.
Proficiency in Salesforce, CRG, AS400 and ICOMS Database Systems.
Proficiency in Order Management and Order Entry.
Skills:
Microsoft Office Suite (Word & Excel)
Data Entry
Customer Service
SAP Database Systems
Salesforce
Microsoft Excel, Word, Outlook, Fax Com, Centrex and Teams
Inbound /Outbound Calls
Education:
High School Graduate
Technical Training
Commercial Programming
Course of Study: Data Operation
Professional Experience
ECOLAB INC, REMOTE Jun 2023 – Oct 2024
Master Data Specialist
Responsibilities:
Applied knowledge of divisional CMD policies to ensure high data quality of customer master data in Mainframe, SAP, JD Edwards or AS400 system environments.
Establishes correct field rep and contract alignments to ensure rep receives proper sales credit and commission and customer receives proper pricing.
Applies appropriate data cleansing tools to review and audit CMD data; researches potential duplicate records; ensures compliance with naming and address standards
Utilizes the appropriate application tools and available resources to manage workload and complete assigned duties ensuring commitments are delivered on time.
Creates and maintains individual plans/goals that reflect daily, weekly, monthly and yearly objectives. Actively strives to achieve goals/objectives
Dole Food Company, Charlotte, NC Jan 2023 - May 2023
Data Entry Specialist
Responsibilities:
Worked closely with the Sales Team by retrieving supporting information regarding short/overpays or misapplied payments/deductions.
Verification of daily cash application of customer payments to the accounts receivable, to keep track of the various sales payments and ensure their proper monitoring.
Execute AR adjustments by creating credits and debits application, to review outstanding accounts receivable and determine validity and accuracy.
Resolve customer issues related to delayed or non-payment of invoices through proactive communication with clients and the Sales Team.
Process Inter-Company Advice, third-party and paper unloading charges invoicing.
Work cross-departmentally with Sales Team customers and bank personnel to resolve pending.
A/R items include missing information, misapplication, and research of payment history.
Utilization of national account vendor portals to retrieve remittance information, file claims for deductions, or open cases for aging and unpaid invoices.
Created and organized digital backup files for cash payments and applications to maintain accounts receivable files and records.
Driven Brands Incorporated, Charlotte, NC Jul 2022 – Nov 2022
Order Processing Admin
(Remote)
Responsibilities:
Assist manager of procurement and purchase team with daily Invoices.
Receive and Verify Invoices and Unit Pricing Updates.
Attention to Detail & Accuracy.
Creation of Purchasing Receipts.
Review customer order Confirmations to verify accuracy.
Proficiency in Workday Application, Outlook, and Teams.
Placement of Orders in Workday Database.
Amerisource Bergen Lash Group Charlotte, NC Oct 2021 – Jun 2022
Data Intake Specialist
Responsibilities:
Responsible for DUO setup and obtaining access to the Company's VPN within company compliance and accordance
Responsible for processing applications through assigned Ques to access workflow
Completion of applications received from Patients/Providers applying to drug programs assisting with costs for various specialized drugs for Cancer Patients.
Coordination of access to patient portals to complete enrollments re-enrollments or updating of Patient or Provider’s missing information
Responsible for completion of Modules for credentialing for compliance with HIPPA laws and company regulations in adherence to company standards.
Responsible for maintenance of company weekly quotas and metrics
Proficiency in Microsoft Excel, Word, Outlook, Fax Com Centrex Next Gen and Teams
Amerisource Bergen Lash Group Charlotte, NC Dec 2020 – Jun 2021
Patient Services Representative
Responsibilities:
Provision of well-defined services to Patients, Providers, and Caregivers.
Interactively working with patients and their Healthcare Providers to complete enrollment activities.
Answering basic Program Inquiries, communicating effectively Orally and in Writing
Coordination to provide access through patient portals.
Multi-task applications with strong attention to detail
Adaptable and Flexible to new situations
Proficiency in Microsoft Excel, Word, Outlook, Fax Com Centrex Next Gen and Teams
Retrieval of check images thru menu driven screens in the SAP Database
Responsible for entry of check image amounts into the database
Accuracy and speed requirement maintenance of 10,000 KSPH
High volume production requirement in Lockbox
Edelman Financial Engines, Charlotte, NC Nov 2019 – Feb 2020
Administrative Assistant
Responsibilities:
Responsible for the transference of paper documents onto an online database
Scanning of all documents in client files from Letters A-Z
Creating database folder in SAP application, attaching files to the created database client folder
Creation of backup file of client list in alphabetical order.
All State Insurance, Charlotte, NC Sep 2018 – Oct 2019
Customer Service Support
Responsibilities:
Maintenance of geographical HUBS for processing claims submitted by Insured Customers, Body Shops, and Insurance Representatives.
Diversity for researching unprovided required claim information.
Prioritizing processing of claims based on location and urgency.
Contacting Insured, Body Shops, and Insurance Representatives to clarify information, and provide status inquiries and details concerning the process of claims.
Responsible for updating information in the database, referrals to various involved departments, and generating the file notes.
Notification to superiors concerning noticeable discrepancies in policies.
Maintaining processing quotas of 125 claims per day.
Initiation of maintaining company performance standards.
AETNA Healthcare, Charlotte, NC May 2018 – Aug 2018
Clerical Support/Claim Processor
Responsibilities:
Approached work in an organized and systematic manner
Management of basic tasks promptly using appropriate tools and data systems
Maintaining focus on quality in completing internal processes correctly and efficiently
Effectively prioritized work
Balancing workload to achieve or exceed expected results
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