Quality Control Customer Service
Resume:
JR McDowell
Hastings, NE *****
*********@*****.***
Professional Summary
Highly motivated and results-oriented operations and leadership professional with nearly 20 years of experience building strong teams, improving processes, and exceeding production goals. Proven ability to foster positive work environments and cultivate a culture of continuous improvement. Skilled in production supervision, inventory management, quality control, and customer service. Work Experience
Assitant Manager
FatDogs-Grand Island, NE
October 2024 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
Production Supervisor
General Shale-Columbia, SC
January 2024 to September 2024
· Oversaw daily production activities, ensuring adherence to production schedules, quality control procedures, and safety protocols.
· Managed a team of production staff, including assigning tasks, providing coaching and development opportunities, and maintaining a positive and productive work environment.
· Conducted regular performance evaluations for team members and implemented corrective actions as necessary.
· Monitored production equipment performance, identified and troubleshooted issues, and coordinated maintenance activities to minimize downtime.
· Ensured adherence to all safety regulations and procedures, conducting safety briefings and enforcing safe work practices.
· Maintained accurate production records, including logs of production output, equipment performance, and quality control data.
· Identified and implemented process improvements to enhance efficiency, reduce waste, and optimize production costs.
· Collaborated with the maintenance team to ensure preventive maintenance was conducted on schedule.
· Worked closely with the Quality Control department to maintain consistent product quality.
· Participated in inventory management activities, ensuring a steady supply of raw materials and minimizing stock-outs.
· Addressed production issues promptly and effectively, minimizing disruptions and ensuring timely completion of orders.
· May have participated in the hiring and onboarding of new production staff.
· Performed other duties as assigned by the Production Manager. Kiln Supervisor
Acme Brick Company-Elgin, TX
May 2022 to January 2024
· Managed and inspected kilns and dryers on a daily basis.
· Worked with the Maintenance Supervisor to coordinate maintenance for all kiln and dryer fans, burners, and kiln cars.
· Ensured the kilns and dryers were operated as required and maintained daily operational records.
· Ensured work undertaken within this area of responsibility was safe and in accordance with company safety procedures.
· Completed weekly and monthly kiln and dryer reports.
· Inspected fired product on cars with Yard Supervisor and QC at the dehacker for burner impingement, color, shape, and size consistency.
· Regularly attended different areas of the plant during the shift and remained aware of the operating status of the plant, production numbers achieved, quality, tracking of product through the process, and other operational issues.
· Trained plant personnel on proper kiln and dryer procedures.
· Ensured the performance of the kiln car fleet, including completion of audits. Inventory Control Manager
Tempur-Pedic-Albuquerque, NM
June 2021 to March 2022
· Coordinated and expedited the flow of work and materials within or between departments according to the production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems. Quality Control Inspector
Tempur-Pedic America, LLC-Albuquerque, NM
September 2020 to June 2021
· Monitored operations to ensure they met production standards.
· Recommended adjustments to the assembly or production process.
· Inspected, tested, or measured materials or products being produced.
· Measured products with rulers, calipers, gauges, or micrometers.
· Operated electronic inspection equipment and software.
· Accepted or rejected finished items.
· Removed all products and materials that failed to meet specifications.
· Reported inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected.
Warehouse Supervisor
Pelican Bio-Thermal-Albuquerque, NM
August 2019 to March 2020
· Maintained inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff.
Deputy County Clerk
Otero County-Alamogordo, NM
August 2017 to October 2018
· Prepared Legal Documents and Forms.
· Created and Maintained Court Dockets.
· Processed Court Payments.
· Assisted During Courtroom Proceedings.
Operations Manager
GDIT/Maximus-Winchester, KY
September 2016 to August 2017
· Recruited, selected, hired, and trained new call center personnel and prepared them to respond to customer questions and complaints.
· Prepared call center performance reports by collecting and analyzing call agents’ data.
· Evaluated individual performance reviews and overall team effectiveness with upper management.
· Helped call agents with challenging customer service issues.
· Monitored team performance and provided tools if necessary.
· Determined call center operational strategies by evaluating team results and objectives.
· Maintained and improved call center operations by monitoring system performance and identifying and resolving problems.
· Met financial targets by estimating performance requirements and preparing annual budgets.
· Presented monthly and annual call center action plans and objectives. Strategic Workforce Planner
GDIT (Winchester-KY)
January 2014 to September 2016
· Created, enabled, maintained, and monitored all digital profiles for both client and sub-contractors with minimum 98% accuracy.
· Supported operations with regular audits and detailed past status reporting.
· Quickly and effectively solved customer challenges.
· Maintained quality control/satisfaction records, with a focus on creating new ways to improve customer service.
Customer Service Supervisor
GDIT (Winchester-KY)
January 2013 to December 2014
· Supervised 15-25 customer service representatives.
· Supported customer service reps in opening new accounts and upgrading existing service.
· Maintained top 3 performance rating in all key indicators throughout my tenure as a supervisor. Customer Service Supervisor
Xerox Corporation-Alamogordo, NM
January 2009 to December 2013
· Supervised 20-30 customer service representatives.
· Instrumental in igniting a moral boosting program that resulted in a 19% increase in customer retention.
· Had additional duties as the site safety coordinator and back up workforce planner. Education
Bachelor's Degree in Graphic Design & Advertising
(Westwood College - Fort Worth, TX
January 2007 to December 2007
Skills
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in MS Office Suite and various industry-specific software programs.
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