Medical Assistant Customer Service
Resume:
NaTasha Allen
**** * ******* ***** *** Apt ***
Chicago, Il. 60653
*******.*.*******@*****.***
Experience
North Western Memorial Hospital - Medical Assistant February 2024- Present
● Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
● Documented medical data in patient charts, facilitating accurate records.
● Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
● Cleaned treatment rooms and medical instruments, complying with infection control standards.
● Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
● Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
● Stocked supplies and instruments for examination rooms.
● Supported physicians in examinations, procedures, and diagnostic tests.
● Scheduled appointments and maintained patient records. July 2023 - February 2024
Midwest Express Clinic - Dedicated Trainer/ MA
● In charge of training the new hires in the front doing registration and verifying insurances and in the back of charting on patients, performing vitals, drawing blood and oversee a series of test
● Clinical skills, drawing blood, administering vaccines, preparing patients for medical procedures, checking vitals and overseeing a series of tests.
● Managed front desk operations including filing, sorting mail, faxing documents.
● Provided support to physicians during patient exams or procedures.
● Scanned documents into EMR systems accurately and efficiently.
● Scheduled patient appointments and maintained electronic medical records.
● Processed payment transactions for cash, checks, and credit and debit cards.
● Scanned and documented new patient information in electronic health records for registration purposes.
● Greeted patients immediately upon arrival, providing excellent customer service.] December 2021- August 2023
Learn Middle School Teacher/ Office Manger
● In charge of doing school registration and compliance work.
● Daily attendance and also filing paperwork.
● Taught 6-8th grade English and Social Studies
● Supervise children throughout the day, a behavior counselor throughout the day 2
January 2021- July 2023
David’s Bridal - Bridal Stylist
● Inspected garments upon receipt to ensure they met quality standards before being displayed or sold.
● Stayed knowledgeable about competitors' pricing strategies to ensure competitive pricing at all times.
● Successfully managed daily operations including opening and closing procedures, cash handling.
● Performed detailed measurements of customers to determine accurate sizing when ordering special orders.
● Kept up-to-date on changes in fashion trends through research, attending trade shows, and reading industry publications.
● Developed strong relationships with clients, providing a personalized and memorable experience for each bride.
November 2021- January 2022
Victoria Secret Sales Associate
● Greeted customers warmly and offered assistance.
● Helped customers find and select products.
● Performed cleaning tasks, keeping store neat and organized.
● Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
● Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Organized merchandise displays to promote higher levels of customer engagement.May 2021–September 2021
Champs Sports Assistant Manager
● Manger over the sales associates, stock members and also cashiers, making sure the store is running smoothly, and helping associates out when needed.
● Opening and closing the store.
● Outstanding customer service and selling skills.
● keeping the selling floor stocked with merchandise
● Assisting in display of merchandise or organizing the selling floor and stock areas. May 2019- May 2021
Under Armour Shoe Lead/ key holder
● In charge of the shoe department.
● Captain over the sales associates, making sure the store is running smoothly, and helping associates out when needed.
● Opening and closing the store
● Assisting in display of merchandise or organizing the selling floor and stock areas. 3
May 2019- November 2019
Vans Sales associate
● Greeted customers warmly and offered assistance.
● Helped customers find and select products.
● Performed cleaning tasks, keeping store neat and organized.
● Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
● Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
● Organized merchandise displays to promote higher levels of customer engagement. Education
AUG 2016- MAY 2021
Xavier University of Louisiana
Psychology/ Nuero-Science
Chamberlain University -Nursing Program 03/01/2024
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