Project Management Program Manager

Robert P. Despres Jr.

**** **** ***** ******* *******, VA 22030

Cell: 240-***-**** E-mail: **************@*****.***

KEY AREAS OF EXPERTISE

Project Management

Requirements Management

Program Management Office

Risk Management

Industry Best Practices

Service Delivery

Federal Contracts

Remote Teams

IDIQ and BPA Contract Management

IT Service Management (ITSM)

Task Order Management

Call Center Management

Customer Relationship Management

Operations Management

Scheduling and Budgets

CAREER EXPERIENCE

UNICOM Government Inc.

Project Manager Dec 2023 – October 2024

Chantilly, Virginia, United States

Lead and/or assist in project management activities for mid to large projects or small projects including overseeing all aspects of the project including, planning, cost estimates, and schedules for the project,

documentation, deployment, and handoff of the project to full production. Provides mentoring and guidance to other members of the Project Management Team. Work collaboratively in a team environment.

Integration Technologies Group; Falls Church, VA

Integrator of I.T. and Professional Solutions; Small Business <150 Employees

Director, Program Management Office Center of Excellence 2015 – 2021

Assists executive management in the establishment of Best Practice policies and guidelines to ensure project management consistency throughout the organization. Advises executive management on the status of project portfolio and resource forecasting. Promotes standards for project management methodology and Best Practices within the organization. Monitors, controls and ensures adherence to established standards by PMO staff across all projects. Develops competency of personnel, including organizing through training. Mentors and coaches staff to high level of project management performance. Implements tools and techniques for project team development. Conducts research and analysis of PMO team performance.

SEWPV & CIOCS – Lead Successful Ramp up, established best practices in support, sustained growth over five years…

Sr. Program Manager 2013 - 2015

Manages business relationships between customers, prime contractors, subcontractors and other team members

Executes and maintains program management processes and disciplines in the areas of cost estimates, scheduling and budgets, communications and resource training, risk and change management for PC, TV and Video Teleconferencing Installations. IDIQ contract management, administrative support, sales quoting support. ADMC2, NetCents2

Program Manager 2009 – 2013

ADMC2 - Program Manager – IDIQ hardware and services contract to support the Army with information technology equipment (ruggedized mobile computers, personal systems, printers, monitors, and accessories). Manages multi-million dollar Tier III helpdesk for over 100,000 pieces of IT equipment CONUS and OCONUS while maintaining over 95% customer satisfaction.

DCMA – Defense Contract Management Agency - Managed multiple successful installation, maintenance and asset recovery projects for 10,000 PCs, TVs, and VTC systems. Received highest CPAR evaluations for implementation, deliverables and customer satisfaction.

DoDEA / DDES - Department of Defense Domestic Dependent Elementary and Secondary Schools: Managed multiple successful projects which resulted in an overall 15% profitability for over 20,000 PCs and VTCs installed and maintained for the US, Pacific Rim and European schools. Received highest CPAR evaluations for implementation, deliverables and customer satisfaction.

US (NGIS) Navy Gateway Inns and Suites Worldwide LCD TV Installations for over 6,000 Hospitality TVs.

Program Management Office (PMO) Center of Excellence. Reports directly to the PMO Director and Business Development Managers. Focused on training and certifications under ISO, ITIL, and CMMI best practices. The PMO operates under a quality management system registered and/ or appraised with the requirements of ISO 9001:2011, ISO 20000-1:2005, ISO 27001 and CMMI Level III.

Project Manager 2003-2009

Directed Field Implementation Services on multiple contracts/projects for TIMPO, ISRP, and DCMA. Managed on average 15-20 field technicians per year successfully installing over 50,000 end user devices.

TIMPO (AHLTA) Tri Service Infrastructure Management Program Office for the Armed Forces Health Longitudinal Technology Application. Completed 40,000 Installations CONUS and OCONUS.

ISRP PC deployments in 2006 and 2010 at the IRS Integrated Submission and Remittance Processing System locations for installation, disk wiping and asset recovery services for over 7,000 units.

DCMA Windows XP Data Migration for 7000 end users (CONUS and OCONUS) and LCD installation for 7000 Monitors with Asset Recovery Services. We were able to implement a recycling strategy by re-using the boxes and Styrofoam from the new units in recovering the old assets significantly reducing costs.

EDUCATION AND CERTIFICATIONS

ISO/IEC 27001:2013 Internal Auditor (TPECS) – October 2018

PMP - June 2009

JPAS – Clearance Status 2008 (Secret – inactive)

ITILv3 Foundations - October 2007

ISO9001:2000 Internal Quality Systems Auditor - May 2007

A+ Certified – December 2006

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