Data Entry Clerk
Resume:
SHEILA AMWATAH
************@*****.***
Nairobi, Kenya
EXPERIENCE
Freelance Virtual Assistant & Data Entry Clerk
● Responding to emails in a timely manner while providing accurate information.
● Utilized Microsoft Office Suite proficiently for document creation, editing purposes.
● Conducted online searches to locate relevant resources or information requested by clients or colleagues.
● Maintained an up-to-date filing system to ensure easy access to documents when needed.
● Performed research tasks related to projects or initiatives assigned by the management team.
● Scheduled appointments and managed meeting agendas.
● Compiled data from multiple sources to create comprehensive spreadsheets for analysis.
● Searched to find needed information, using such sources as the Internet.
● Scheduled and confirmed appointments for clients, customers, and supervisors.
● Reviewed work completed by other employees to verify proper spelling and grammar.
Cloud Workers, United Kingdom — Chat Moderator
02/2024 - 02/2025
● Analyzed data from previous chats to determine patterns in user behavior.
● Monitored user activity in real-time to detect violations of company policies and guidelines.
● Resolved conflicts between customers with tact and diplomacy.
● Investigated complaints from users regarding other members' behavior or comments.
● Identified trends in user feedback to suggest improvements in the system's design or functionality.
● Developed strong communication skills to effectively moderate conversations between multiple parties.
● Applied critical thinking skills to quickly assess situations and take appropriate action when needed.
● Provided customer service for chat users, ensuring a positive and satisfactory experience.
● Created detailed reports summarizing user interactions for management review.
● Worked collaboratively with colleagues across departments to ensure excellent customer service was provided at all times. EDUCATION
Maasai Mara
University, Kenya
—Human Resources
Management
08/2014 - 11/2018
SKILLS
Microsoft Office
CRM Software
MSQ security software
Strong communication
skills
Time Management
Problem solving skills
LANGUAGES
English
Swahili
French
Bakyson LTD, Kenya — HR & Admin Specialist
07/2020 - 09/2024
● Implemented strategies to improve performance, accuracy, and quality.
● Leveraged strong communication skills to build relationships with clients.
● Coordinated with cross-functional teams on projects and initiatives.
● Developed processes to collect and store data for future use.
● Monitored the performance of team members against established goals.
● Created presentations and reports to inform stakeholders of progress and results.
● Created or maintained database of customer accounts.
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