Customer Service Sales Coordinator
Resume:
Sidonia Demonte
Elk Grove Village, IL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Coordinator
Nameplate and Panel and Technology-Carol Stream, IL June 2023 to Present
• Respond to inquiries from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Sendinf purchase orders to Vendors
Prepress Production Artist - Assistant Manager
Converting Technology Inc-Elk Grove Village, IL
February 2018 to May 2023
Ensured production ran smoothly and within specific timeline.
• Manage office administration and procedures, developed strategies to ensure effectiveness, efficiency.
• Generated repeat business through exceptional customer service.
• Managed opening and closing procedures recommending changes to enhance efficiency of daily activities.
• Increased team members motivation to have successful strategies, meeting operational and sales targets.
• Set and enforced policies focused on increasing team productivity and operation efficiency.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Using ArtCam-Carve co, program stamping dies, embossing dies, braille, debos slugs, aceta blocks, reverse cuts then sent to milling machine ( bridge port and Datron).
• Review art files sent from customer and re working it in Adobe Illustrator - Photshop ( hand tracing).
• Use Artios for programming speedchase
Interior Designer
Ricerca e Progettazione-Bari, IT
November 2015 to September 2017
Plan the layout for placing the furniture and decorative items such that it appears well managed and spaced out.
Developed space planning concepts, color palette selections and textile presentations. Designed floor plans, elevations, 3D perspective views and material boards for review and presentation. Participated in furniture selection and documentation of specifications. Prepared electrical and hydraulic system blueprint and details to implement design concepts. Successfully resolved technical design issues by thinking outside the box, teamwork and infrastructures knoledge.
Consulted with clients to determine architectural preference to meet overall design goals. Researched trends in area of green building and environmental design to incorporate into business and residential projects.
Originated and developed creative design concepts using AutoCad, Revit and conceptual deisgn that exceeded client expectations. Collaborated with vendors to ensure style consistency with other marketing materials. Tier 3 Customer Service Supervisor
Expedia, Inc-Las Vegas, NV
November 2013 to December 2014
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Improved quality processes for increased efficiency and effectiveness. Managed and archived quality documentation and participated in internal and external quality audits. Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Supervised 15 customer service agents in providing excellent customer service to callers requiring assistance for airline and hotel issues.
Prepared daily quality and analytic reports to assist business leaders with key decision making and strategic operational planning.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Italian specialist Customer Service Rep
Ruby-Toronto, ON
November 2012 to March 2013
Managed quality assurance program including on site evaluations, internal audits and customer surveys. Encouraged good habits and modeled practical problem- solving for staff and clients. Supported marketing programs and campaigns with content and messaging to drive demand. Updated quality control standards, methods and procedures to meet compliance requirements. Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Provided primary customer support to internal and external customers in fast-paced environment. Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
Addressed various internal and external customer questions and concerns regarding shipments, billing, status, and services
Customer Service Associate /Manager
Princess-Santa Clarita, CA
November 2006 to May 2012
Promptly responded to inquiries and requests from prospective customers. Collected cash/checks from the ship's outlets and closed them at the end of the business day. Facilitated inter-departmental communication to effectively provide customer support. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Delivered excellent customer service, resulting in consistent 70% customer satisfaction rating.
Complied with established internal controls and policies. Resolved escalated customer issues and boosted retention rates by 50%. Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
IDEAcademy - Bari, Italy / 11.2017
Education
Bachelor's in Interior Design
IDEAacademy - Bari
November 2015 to November 2017
Skills
• Schematics understanding
• Business Administration
• Design development
• Issue resolution
• Architectural knowledge
• Employee scheduling
• 2D and 3D renderings
• Training
• Deadline-oriented
• Consulting
• Electrical
• Financial management
• Proficient in Autocad, Revit,
• Operations management
• Rhinoceros
• Contract Management
• Accounting, Meetings
• Strategic planning
• Adobe Suite
• Data collection and analysis
• Office administration
• Employee performance
• AutoCAD
• evaluations
• Drafting
• CAM
• Microsoft Office
• Interior Design
• Adobe Illustrator
• Adobe Photoshop
• Rhinoceros 3D
• Adobe InDesign
• CAD
• Time management
• Spanish
• Italian
• Customer service
• Revit
• Communication skills
• Order fulfillment
• Microsoft Excel
• Google Docs
• Basic math
• Computer skills
• Microsoft Word
• English
• Microsoft Access
• Data entry
• Organizational skills
• Prepress
• Adobe Creative Suite
• Adobe Acrobat
• Graphic Design
• Sketchup
• Photography
• Process Improvement
• Internal Audits
• Quality Audits
• Blueprint Reading
• Branding
• Illustration
• Negotiation
• Recruiting
• Hospitality
• Photography
• Project coordination
• Google Docs
• Hotel experience
• Graphic design
• Adobe InDesign
• CAM programming
• CNC programming
• Blueprint reading
• CAD
• 2D animation
• Adobe After Effects
• Adobe Illustrator
• Adobe Photoshop
• Illustration
• Communication skills
• Office experience
• Digital art
• Rhinoceros 3D
• Branding
• Sketchup
• Prepress
• Mac OS
• Revit
• AutoCAD
• Project management
• Bilingual
• Customer service
• English
• Microsoft Office
• Front desk
• Typing
• Clerical experience
• Office management
• Leadership
• Customer relationship management
• Team management
Certifications and Licenses
CAD Certification
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
September 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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