Instructional Designer Project Management
Resume:
Alicia Becchina
Lee’s Summit, MO 64062
Skills and Qualifications
●Dealership experience by training dealers virtually every week, and in-depth knowledge of VinSolutions and Xtime products.
●Passionate, Disciplined
●Proficient with verbal and written communication, coaching, and training; following sprint timelines, project management, and organizational skills
●Software proficiencies include Microsoft Office Suite, Adobe Creative Suite, Salesforce, Atlassian Confluence, Jira, Rally, Articulate 360
Employment History
Tekion Corp.
Pleasanton, CA
Product Learning Specialist/ Instructional Designer I CRM, Retail, and OEM
7/2021-4/1/2025
●Product expert on CRM, Retail, and OEM-specific platforms
●Maintained a close relationship with Product Management to determine all training needs for CRM, Retail, and OEM platforms.
●Created Knowledge Base Documentation for the CRM platform.
●Responsible for following the Release timeline to hold Product team members accountable
● Writing/delivering effective Monthly Release Notes for CRM, Retail, and OEM-specific items.
●Assisted in building processes and style guides for the Instructional design team.
●Designed and developed interactive eLearning modules for dealer onboarding, covering Sales, Vehicle Inventory, and F&I applications. Led the creation of all onboarding content for the launch of OEM-specific programs for Acura and Ford.
●Led end-to-end instructional design and course development process, including project scoping, defining content objectives using Bloom’s Taxonomy, and designing scripts, knowledge check activities, and assessments. Created detailed storyboards and developed engaging, interactive eLearning courses using Articulate Storyline and Articulate 360.
●Managed multiple project timelines via Jira, delivering content on quarterly, monthly and bi-weekly sprint cycles.
VinSolutions
Mission, Kansas
Instructional Designer/ Corporate Trainer
8/2017- 7/2021
●Launched Cox New Hire Onboarding “Road trip” Program- Hosted weekly New Hire Onboarding every Monday when there were Cox New Hires at the Mission, KS building.
●Maintained close relationships and communication with Product team members to understand products to provide effective training including:
oMonthly release calls: Offered three training sessions every month to discuss and demo the new features and enhancements being released.
oDesigned and delivered effective training sessions for new product releases to internal teams including Implementation, Support, Performance Management, and Client Training.
oDesigned and developed interactive eLearning modules for both internal and dealer-facing members.
oResponsible for providing dealers with specific training reports.
●Provided administrative support to the Executive Administrator, handling front desk duties, greeting visitors, managing incoming calls, booking appointments, and reserving conference rooms for leadership meetings. Coordinated conference room preparation, including ordering and delivering food, stocking refreshments, and ensuring a comfortable environment for meetings. Assisted in planning and organizing company-wide events and provided backup coverage for front office tasks, including floor support when the Executive Administrator was out of the office.
Virtual Training Team Lead
10/2015- 8/2017
●Effectively clearly present VinSolutions suite of products, demonstrating the functionality of the system
●Maintain in-depth foundational knowledge of current VinSolutions products
●Serve as a coach and mentor the Virtual Training Team, conducting mid and end-of-year reviews.
●Responsible for all dealer communication (i.e. address scheduling conflicts, dealer issues, etc.)
●Attend monthly pre-release meetings
●Keep a record of and send weekly Virtual Training reports to the direct Manager
●Assist with launch of E-academy/ provide content for Knowledge Base video content
●Act as a liaison with Implementation and Product teams to ensure clear communication and maintain schedules for project and product launches.
Accomplishments
●Responsible for Presentation of Reporting and Analytics Platform to live dealers, Performance Management, and Field Training teams.
●Participated in VinWorx 2016
Virtual Trainer
7/2014-10/2015
●Present effective, interactive VinSolutions Suite products weekly to onboarding dealers
●Answer all VinSolutions Connect related questions to customers
●Weekly paperwork to hand off to field trainers to better allow them to prep
Implementation Specialist
01/2013– 7/2014
●Manage multiple projects through the project timelines using available tools in Salesforce and VinSolutions Connect.
●Perform account configuration and third party configurations based on products purchased.
●Maintain quality written and verbal communication with dealers and all third parties involved.
●Complete custom mapping of customer forms by utilizing Adobe LiveCycle software.
Farmers Insurance
Olathe, KS
01/10/2011 – 12/04/2012
Claims Representative
●Obtains initial loss information and initiates claims handling process. Advises insured’s/claimants of claims process; handles minor, non-questionable liability claims
●Make initial contact with insured and claimant parties to verify claims information/advise them of the claims process.
●Maintain active adjusters license
Lifetime Fitness
Lenexa, KS
2/2010 – 12/2010
Operations Department Manager
●Responsible for recording and properly filing: incident reports, lost locker keys, member complaints, and monthly NPS score updates.
●Assist the department head in various administrative tasks such as training new staff and scheduling; organizing and assigning a list of daily tasks.
Education
University of Kansas
Lawrence, KS
08/2006-05/2010
●Completed undergraduate work toward a degree in Exercise Science and Nutrition; minored in Early Childhood Development.
Blue Valley Northwest High School
Overland Park, KS
8/2002 – 5/2006
●Graduated with a high school degree spring of 2006.
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