Medical Assistant Health Information

Shalonda Young

New York NY ***** ********.*****@*****.***

Professional Summary: Healthcare professional with 15+ years of experience supporting high- volume clinical environments, currently transitioning into Health Information Management and administrative healthcare roles. Proven track record in EMR management, patient communication, workflow optimization, and medical documentation. Skilled in balancing clinical knowledge with administrative excellence to improve operations and compliance. Education:

SPS College / Bachelor of Science - Health Information Management 09/2023- Present CUNY Hostos Community College / Associate Degree 09/2019- 12/2020 SUNY Educational Opportunity Center / Certified Clinical Medical Assistant 01/2019 SUNY Educational Opportunity Center / Certified Nursing Assistant 01/2015 SUNY Work Experience:

NYU Center for Men's Health - FGP Medical Assistant 07/2024 – 12/2024 New York, NY

Managed EMR documentation for patient vitals, procedures, and communication notes, ensuring accuracy and compliance

Verified medications, processed refills, and handled patient communication via secure messaging and email

Maintained surgery equipment inventory, sterilization logs, and prepared procedure rooms according to infection control standards

Assisted with minor surgical procedures and specimen handling while maintaining procedural documentation and patient charts

Mount Sinai Union Square - Medical Office Specialist 03/2022 – 05/2024 New York, NY

Oversaw patient registration, insurance verification, and accurate data entry into the EMR systems to streamline patient flow

Created and maintained complete medical records and documentation; processed lab, diagnostic, and operative reports

Scheduled surgeries and coordinated pre-op clearances, consent forms, and follow-up appointments

Assisted in onboarding and training of new office staff, enhancing team performance and consistency in workflows.

Performed limited clinical tasks such as phlebotomy, EKGs, and vision screening while supporting chart documentation.

Developed office policies and patient documentation template (ophthalmology) to improve operational efficiency

MEDIX Medical Staffing Agency --Columbia Primary Care Doctors – Medical Assistant 09/2021 –01/2022 New York, NY

Input patient information and updated EMRs to support accurate documentation and follow-up planning

Managed patient intake and coordinated lab prep and specimen handling in compliance with clinical protocol

Supported team communication through EMR In-Basket messaging and triage documentation

Winston Medical Staffing Agency --Weil Cornell Medicine – Medical Assistant July 2021 – September 2021 New York, NY

Entered patient vitals and health history into EMR; insured documentation was complete and compliant for physician review

Coordinated lab testing and managed documentation for breath test and nutritional Diaries

Maintain clean, fully stocked exam rooms; Insured lives by samples were handled per protocol

University Medical & Dental Center – Office and Medical Assistant December 2018- September 2019, Bronx NY

Managed billing and revenue cycle functions, including EOB reviews, appeals, and insurance communication

Tracked care gaps and collaborated with SOMOS/DSRIP Reps for care coordination and quality improvement

Oversaw insurance roster updates, patient outreach, and enrollment assistance

Handled referrals, pre authorizations, medical record requests, and ER visit tracking

Developed office policies and patient documentation templates to improve operational efficiency

Skills:

EMR/EHR Systems (Epic, eClinicalWorks, Cerner, etc)

Patient scheduling, billing, and insurance verification

HIPAA compliance and medical documentation

Data entry, reporting, and record management

Microsoft Office Suite ( Word, Excel, PowerPoint, Access)

15+ years medical processes and terminology

Customer Service and Professional communication

Capacity to adjust and remain a valued member of the team

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