Customer Service Accounts Payable

Petronella Elizabeth Pretorius

Accounting Administration

***********@*****.***• 940-***-****

https://www.linkedin.com/in/petronella-pretorius-1090b070

Buckeye AZ 85326

Goal-oriented professional with substantial experience managing accounting tasks and ensuring compliance with company’s policies and procedures to attain challenging objectives. Instrumental at delivering superior services, processing invoices, responding promptly to queries and issues through phone calls, and efficiently documenting accurate records. Exceptional talent for steering administrative activities, maintaining accounting checkbooks, interpreting financial statements, scheduling meetings, and cultivating cooperative relationships. Demonstrated strong analytical, organizational, and communication skills.

Areas of Expertise

Accounts Payable/ Receivable

Regulatory Compliance

Time Management

Excellent Customer Services

Accounting System Management

Problem/Issue Resolution

Documentation & Records

Team Training & Auditing

Relationship Building

Professional Experience

Marks Plumbing Parts 05/2022 – 03/2025

Accounting Clerk

Reports:

Draw format and save: Daily Sales Report from Mark’s System for both counters (Carrolton and Fort Worth), Credit card Payments Received report on Paypal. Ensure it balances with GP. Search State Payments Issued on Comptroller. Search Customer Payments Issued on Paymode X.

Bank Statements and Payments Received:

Retrieve bank statements and ensure all payments received are accounted for:

Bank Statement of previous day, Current day statement, Counter Sales report, Credit card payments.

Post customer payments record daily transactions in the relevant excel reports

Send report on daily deposits to Controller, Accounting Manager and Accountant.

File all reports with supporting documents according to audit procedures.

Incomplete payments: Investigate invoices included in payment, short payments, over payments, double payments, incorrect inclusion of Return memos. Contact customer and resolve. Add a notes on customer records. Follow up until resolved.

Prepare new files for the next month and close file for the closed month.

Every 3 months, box and send oldest documents to storeroom.

COI: (Certificate of Insurance)

Collect a certificate from each vendor to reduce the risk exposure, and protect against third-party liability.

File certificates according to audit procedures.

External Collections:

With the approval of Accounting Manager, delinquent cases will be sent a final notice requesting payment within 10 business days. If no payment received, customer handed over for external collection and notes added to customer record, account put on hold to prevent new sales.

Bankruptcy:

To comply with Bankruptcy legislation, on receipt of document informing us of a bankruptcy case, verify the information and check if customer has amounts payable. Add a note to the customer account to ensure colleagues are mindful of the status of the customer and aware of Automatic Stay - No collections. Load claim form.

Remaining balances, credits on the accounts

Examine the debtor’s documentation and notes, and take appropriate action based on an assessment of all the facts to help overcome payment objections that customers may have. Follow up on unauthorized deductions, return credits and over payments made on accounts. Report back to management

Payment run on Fridays:

Process invoices that are processed for payment

General:

Monthly reconcile Bank Account, Resolve uncashed checks. Assists department with overflow work

Answers phones, taking messages, collecting information, and transfers calls to the appropriate staff member. Handles phone inquiries from customers and sales staff

Complete special projects as assigned

Adjust invoices as requested, save and mail

Sort and file packing slips when colleague is unavailable.

Process Returns

Post Manual Payments (DIB, FEDX, Barry Walters, Dahl, Kohler, Neoperl, Priority 1)

Move balances between accounts

Process Miscellaneous write-offs

Upload portal invoices, correspond with past due Portal accounts and upkeep Portal Accounts spreadsheet

Upkeep Spreadsheet on Direct deposits customers

Fill out paperwork for ACH Customers and keep spreadsheet up to date.

Process daily Credit card payments when colleague is absent.

Semi-annual: organize truck for Company documents to be shredded.

Visit attic once a month to ensure boxes with archived documents stay organized. Organize transporting of new archive documents from accounts department to attic.

Keller Oaks Healthcare Center, TX 2021 – 2022

Receptionist

Welcome patients warmly through effective communication via phone/message. Respond promptly to queries and issues. Assist in medical records screening/charting and ice chart filling. Document telephone numbers/forms of nurse station within folders and categorize resident list. Perform linen/items washing, drying, and sorting, while serving as Laundry Assistant.

●Engaged patients via relationship building and managed HR records/files.

Acted as Admin Support and streamlined duties, including resident’s call lights, telephonic/reception tasks, and oxygen tubes replacement from machines

JAWITZ Properties 2015 – 2019

Accountant, Franchise Systems, 2017 – 2019

Debtors, 2015 – 2016

Prepared income statement and balance sheet, steered debtors invoice, and managed cash books. Led AP, AR, GL, and loan/director’s credit card account reconciliation. Generated sales reports and collated VAT returns on quarterly/annual basis. Performed royalties’ calculations through Pivot tables and Lookups. Delivered expert-level support in providing data to director regarding agent, franchise office, and region sales, comprising year-end Award ceremony information.

●Progressed from Debtors to Accountant position for excellent performance.

●Tactically created accurate financial statements and devised effective system for account reconciliation.

●Ensured operational process compliance with organization’s regulations.

Education

Diploma in Accounting Technician

Global Accounting Proficiency, South Africa

Technical Proficiency

Microsoft Office Excel, Word, PowerPoint, and Outlook

WALKER, ESSBASE, SAP, NICOR, PCC, Workday, and Quick Books

Professional Development

Leadership Development

Dale Carnegie Executive Image

Lease Agreement and Credit Management

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