Program Development Community Engagement

bkshep****@gmail.com***-***-****

Brandy Sheppard

PROFESSIONAL SUMMARY

I am a seasoned leader with over 15 years of expertise in strategic planning, stakeholder relationship management, and program development. Adept at leveraging emotional intelligence and analytical decision-making to foster organizational growth and drive impactful initiatives. Passionate about innovative strategies that enhance operational efficiency and community engagement, promoting collaboration, resource mobilization, and teamwork to achieve shared goals. Known for cultivating high-performing teams and developing solutions that create lasting, meaningful impact.

EMPLOYMENT HISTORY

OCT 2024 - PRESENT

Director of Operations, Beautiful Day Foundation

Orchestrate daily operations, fostering community relationships to drive organizational growth and impact.

Support strategic fundraising initiatives, leveraging creative approaches to enhance resource mobilization to expand the foundation's reach.

Manage operational processes, including vendor payments, expense reports, and contract maintenance, ensuring operational efficiency and compliance.

Foster Kindred Community operations, coordinating RSVPs, supplies, and mailings to foster a thriving and engaged community network. Implement data-driven strategies for program development.

Implement stakeholder relationships, coordinate with liaisons, volunteers, and staff to create a synergistic environment for impactful program delivery and community engagement.

Spearhead program development initiatives, aligning daily operations with long-term organizational goals.

Streamline operational processes, enhancing efficiency in vendor payments and contract management.

Implement data-driven strategies for program development and growth.

OCT 2023 – OCT 2024

Front Office Supervisor, Edward’s Family Vision

Developed and executed new strategies for cross-team efficiency, resulting in improved workflow and reduced bottlenecks. Pioneered comprehensive training programs for new staff.

Managed office budget and cash flow with meticulous attention to detail. Ensured timely collection and deposit of payments, maintaining financial health of the practice.

Facilitated effective communication between patients and colleagues, fostering a positive practice environment. Coached and mentored staff members to achieve team goals.

Spearheaded the development of compliance records, policies, and standard operating procedures, establishing a framework for long- term practice success and growth.

Developed cross-team efficiency strategies, improving workflow and reducing bottlenecks. Pioneered comprehensive training programs for new staff.

Streamlined appointment scheduling and insurance processes, enhancing operational efficiency. Implemented robust systems for file management and staff supervision.

JUN 2021 - AUG 2023

Chief of Staff / Operations Manager-Projects, Facility, Procurement, PIMS, Inc

Orchestrated operational efficiency initiatives, yielding substantial reductions in facility costs while elevating service standards.

Fostered cross-functional partnerships to drive project execution, ensuring alignment with organizational goals and KPIs.

Orchestrated successful client onboarding for Practice Management/Medical Billing, driving business growth and customer satisfaction and retention.

Identified and addressed organizational inefficiencies, proactively mitigating business risks and optimizing resource allocation.

JUN 2015 - JUN 2021

Executive Project Manager / Sr. Executive Assistant-Supervisor, Optum-FL

Led strategic initiatives for C-suite executives, demonstrating exceptional decision-making skills and driving successful project implementations within budget constraints.

Orchestrated large-scale events for up to 1,500 attendees, managing all aspects from planning to execution, fostering

strong relationships with vendors, clients, guests and stakeholders.

Managed all aspects of event operations, including setup and striking of staging, sound, and lighting, ensuring compliance with safety standards and enhancing operational efficiency

Pioneered efficient travel management systems, streamlining expense reporting and reimbursement processes for domestic and international trips.

Mentored and supervised administrative professionals, cultivating a high-performing team through effective coaching and performance evaluations.

Spearheaded project plans and objectives, proactively identifying risks and developing innovative solutions to ensure timely and successful outcomes.

E D U C AT IO N

Business Administration, Midwestern State University Business Computer Sciences, American School of Business

C O U R S E S

Project Management Professional at Project Management Institute

Event Planning Specialist at International Assoc. of Professions Career College Meeting Planning Specialist at International Assoc. of Professions Career College

RELEVANT SKILLS

Risk Management * Leadership * Conflict Resolution * Project Management * Content Management * Emotional Intelligence

Grant Writing * Time Management * Strategic Thinking * Fundraising * Vendor Management * Event Planning

Inventory Control * Training * Process Improvement * Change Management * Operational Efficiency * Compliance Management

Budget Management * Resource Management * Operational Strategy * Community Engagement * Financial Management

Process Optimization

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