Service Rep Credit Union
Resume:
SW
Shaqing (Sarah) Wang
Professional Summary
Sales professional with proven track record in developing and executing sales strategies Well-organized, critical thinking and ability to prioritize workload. Knowledge of bank compliance regulations. Look for operations or sales related position in Houston TX. Accomplishments
● Top sales performer of First Tech Federal Credit Union
● The Jackson Laboratory 2019 Employee Recognition Work History
First Technology Federal Credit Union - Sr Sales & Service Rep Rocklin, CA
09/2022 - Current
Recognized as a top performer with numerous awards from the company for outstanding sales achievements.
●
Exceeded annual sales goals consistently by product offerings and market trends.
●
Mentored junior sales representatives by sharing best practices and offering guidance on effective prospecting techniques.
●
Established strong customer relationships through exceptional service and regular follow-ups, resulting in increased account retention.
●
● Identified and resolved discrepancies and errors in customer accounts. Provided comprehensive product training to new team members, ensuring they were well-equipped to meet their performance goals.
●
● Participated Oregon new contact center employee training sessions I. Optimized sales presentations by incorporating compelling visuals and persuasive language, resulting in higher close rates.
●
Implemented the CRM system to track leads, manage client relationships, and streamline communication within the sales team.
●
Troubleshot sales and service operations to increase profitability and bring positive organizational change.
●
Organized and coordinated and CARE sessions assisting leaders for cross department continuous improvement.
●
***********@*****.***
Roseville, California 95747
Skills
● Sales management
● Client Relationship Management
● Analytical Problem Solving
● CRM Software Proficiency
● Critical Thinking
● Detail Orientated & Well-Organized
● Effective communication
Education
10/2002
Harbin Institute of Technology
China
MBA: Business Administration
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Dignity Health - Patient Services Representative II Rancho Cordova, CA
02/2021 - 09/2022
The Jackson Laboratory - Sales and Marketing Representative II Sacramento, CA
06/2018 - 02/2021
Shenzhen Black & White Advertising Co., Ltd. - General Manager Shenzhen, China
03/2003 - 03/2014
Specialized in medical referral & authorization in centralized referral and authorization department. Verified eligibility and collect benefits on patients.
●
Initiated specialist service referrals and obtained pre-authorization to ensure medical services to be delivered.
●
Sales representative designated to 6 Core clients, including Charles River JP, Stanford University medical center, etc. Responded to inquiries. Offered quotes and placed orders. Reviewed legal agreements and arrange shipment. Negotiated prices. Processed pre-payment to clients account.
●
Collaborated with managers to train new employee in China during 2018-2019. Participated launching China laboratory(Beijing).
●
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
●
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
●
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
●
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
●
English
Native or Bilingual
Other Work Experiences
Healthcare work experiences
10/2015-11/2016
Covered California enrollment and
eligibility specialist
02/2017-06/2018
Health Net Member/Provider service
representative II
Contact this candidate