Loan Officer Senior
Resume:
WENDEE
SILVA
SENIOR LOAN
OFFICER/CUSTOMER
SERVICE SPECIALIST
******.*****@*****.***
Jurupa Valley, CA 91752
CONTACT
SKILLS
• Cross-cultural sensitivity
• Regulation compliance
• Confidentiality
• Documentation and paperwork
• Eligibility procedures
• Teamwork and collaboration
• Multitasking
• Time management
• Effective communication skills
• Policy interpretation
• Application assessment
• Advocacy and counseling
• Attention to detail
• Problem-solving abilities
• Reliability
• Professionalism
• Active listening
• Decision-making
• Relationship building
• De-escalation techniques
• Case management
Results-driven Eligibility Technician and Senior Loan Officer with proven expertise in financial analysis and regulatory compliance. Skilled in utilizing advanced software for data management and reporting, while fostering strong relationships with clients and stakeholders. Recognized for exceptional verbal communication and problem-solving abilities, ensuring quality service and efficient loan processing. Committed to maintaining integrity and transparency in all interactions, leading to high customer satisfaction.
PROFESSIONAL SUMMARY
Eligibility Technician
County of Riverside DPSS Division, Norco, CA
Senior Loan Officer/Advisor
Pacific Residential Mortgage/ GO Mortgage, Jurupa Valley, CA EXPERIENCE
October 2024 - Present
Analyzed financial situations using mathematical computations to determine program eligibility.
•
Responded promptly to inquiries from clients or other agencies via telephone or email communication.
•
• Interpreted complex policies and procedures.
• Monitored caseloads to ensure timely completion of all required documentation. October 2020 - Present
Conducted detailed financial analysis on loan applications and credit reports to assess risk and determine eligibility.
•
Demonstrated a strong commitment to loan integrity and ethical practices,
• promoting transparency and accountability in loan operations. Established relationships with real estate agents, brokers, attorneys, appraisers, title companies in order to build referral networks for future business opportunities.
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Maintained thorough knowledge of all applicable federal, state, and local laws related to mortgage lending.
•
Performed quality assurance checks on all loan documents before submitting
• for final approval.
Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
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Coordinated with internal departments to ensure efficient processing of loans from application through closing stages.
•
Technical Support Representative
Spectrum, Ontario, CA
Senior Loan Officer/Advisor
Carrington Mortgage Services, Jurupa Valley, CA
Loan Officer
Mark 1 Mortgage, Cerritos, CA
February 2023 - August 2024
Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
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Maintained accurate records of customer interactions and transactions; updated customer information accordingly.
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Utilized troubleshooting techniques to identify, analyze and resolve customer
• issues quickly.
February 2010 - February 2020
• Demonstrated success in overseeing loan applications from start to finish. Explained to customers different types of loans and credit options that were available, as well as terms of those services.
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September 1990 - February 2010
Built strong relationships with customers by providing exceptional service
• throughout the entire loan process.
• Analyzed credit reports and other documents necessary for loan processing. Ensured compliance with bank policies and procedures when evaluating loan requests.
•
Conducted in-depth interviews with clients to gain an understanding of their
• financial needs and objectives.
Managed workload efficiently while meeting tight deadlines associated with individual cases.
•
Bachelor of Arts (B.A.) in Business Administration Candidate California State Polytechnic University-Pomona, Pomona, CA EDUCATION
Expected graduation June 2026
CERTIFICATIONS
• NMLS License # 253160 Active since 2010 to present
• CMA and Reverse Mortgage Certified
Contact this candidate