Hot Springs Case Management

HANNAH NGUYEN

***** ******* ******, ****** *** Springs, CA 92240 951-***-****

**************@*****.***

EXPERIENCE

QIDP – Angel View Inc. 2024-2025

• Overseeing ICFs overall functions.

• Ensuring client’s rights, client’s confidentiality, client’s privacy and client’s protections are continually incorporated in services and tasks throughout.

• Ensuring all allegations of abuse are reported in a timely manner.

• Ensure staff are following safety protocol and complete incident report each time there is an incident occurs.

• Participating all client’s annual and/or semi-annual IPP meetings, and quarterly HRC meetings, and preparing updated reports.

• Ensuring client ISP objectives are being followed in home.

• Ensuring staff are receiving required annual trainings and other trainings as required and/or as needed.

• Ensuring all clients’ consents are up to date, and revise as needed.

• Ensuring staff are following instructions and policies and procedures when carrying out tasks.

• Ensuring staff provide appropriate documentation on a daily basis.

• Preparing packages for state surveys and IRC annual reviews, and SIR in a timely manner.

• Present at all surveys and CDPH visits to the home, and IRC annual reviews.

• Ensuring all surveys have as few deficiencies are possible.

• Ensuring all reports are up to date in binders in home. HANNAH NGUYEN

66051 Avenida Cadena, Desert Hot Springs, CA 92240 951-***-**** **************@*****.***

2

QIDP (Case Management) – Brightspring Health 2021 – 2023

• Integrate and update all consultants' reports for each client's individualized objectives.

• Prioritizing workloads according to tasks, deadlines, meetings, communications, clients' needs, facilities' needs.

• Conduct meetings with appropriate team members, and presenting each client's annual and semi-annual reports, facility's HRC quarter reports.

• Coordinate and provide trainings to new staffs of skills needed at the residence, internal and external rules and regulations, and medication pass trainings to varied group of new staffs.

• Oversee staffs' daily charts.

• Making sure schedules are covered for staffs to accommodate clients' daily schedules.

• Provide monthly in-services and as need in-services to all staffs.

• Provide guidance and supports and instructions for staffs to follow and apply.

• Continuance of updating reports. Notify to appropriate IDT team for meetings and as needed.

• Continuance of updating quarterly facility reports for facility's quarterly meetings.

• Write Corrective Action as needed and provide plans of correction.

• Write SIR report for each incident that happened, and client is taken to the hospital or urgent care, and submittance of report to CDPH and Regional Center. Do follow up and required Plan of Correction.

• Assist as needed in client transportation to Doctor's visit, and picking up client from hospital as needed.

• Purchase and prepare Christmas gifts for clients.

• Coordinate and prepare annual Christmas part and gifts for staffs at each residence.

• Interpret and apply policies and procedures.

• Assurance of HIPAA policies and procedures.

• Assist in Medication passing as needed.

• Assisted in helping smooth transfers and settlement for new clients. Notify IDT team members of new client, and set the 30-day meeting.

• Continuous preparation and present at CDPH's auditing process.

• Help at the house as needed.

HANNAH NGUYEN

66051 Avenida Cadena, Desert Hot Springs, CA 92240 951-***-**** **************@*****.***

3

Staff Associate – Community Crossings 2017-2021

• Assist in receiving clients coming to the day program in the morning.

• Provide non-medical care to adult with disabilities.

• Lead clients into daily activities.

• Support remote services for distance clients.

• Assist in helping meal preparations for attending clients for the day. Cosmetologist/Operations Manager – Fantastic Sams/Private Salon 2000 – 2016

• Making sure staffs are providing competitive services.

• Make weekly schedules for staffs.

• Responsible in opening and closing.

• Assurance of client satisfaction. Resolve client’s dissatisfaction.

• Assist in hiring process of new staff.

• Carry out short-term and long-term activities.

• Do regular inventory orders.

• Perform all services ordered.

CNA – Skilled Nursing Facilities/Private Care 1995-1999

• Provide non-medical care to patients in Acute-care settings, and long-term care settings.

• Provide non-medical nonmedical care to clients in home care. HANNAH NGUYEN

66051 Avenida Cadena, Desert Hot Springs, CA 92240 951-***-**** **************@*****.***

4

EDUCATION

Jan 2017 – June 2019

MSHA/Gerontology

University of Phoenix

Oct 2014– Oct 2016

BSHA/Management

University of Phoenix

2012-2014

Associate in Science

Mt. San Jacinto College

SKILLS

• Case Management

• Supervisory

• Customer Service

• Data Entry

• Documentation

• Continual Updates of

Crucial Information

• Microsoft Office

• Meeting Facilitation

• Presentation of

Reports/Trainings

• HIPAA Confidentiality

• Meds Passing

• Creativity and Innovation

• Basic Mathematic

Comprehension

• Updating/Coordinating

clients’ objectives

• Typing/10-key pad

• Effective Communication

• Multitasking

• Attention to Details

• Organizational

• Decision Making

• Flexibility

• Integrity

• Critical thinking

• Analytical

• Problem solving

• IDD/Autism Experience

• Bilingual

English/Vietnamese

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