Support Specialist Data Entry
Resume:
Brittany L. Christen
Montgomery, AL 36117
*****.********@****.***
I am a highly self-motivated professional who can work efficiently without supervision. I bring a strong background in delivering excellent customer support services, quickly learning new concepts, and performing well under pressure. I consistently maintain a high level of confidentiality and professionalism in all tasks. My strong writing and communication skills complement my sharp analytical and problem-solving abilities. I am highly organized, detail-oriented, and capable of managing multiple priorities effectively. My experience includes accurate data entry, document management, and proficient handling of both digital and paper files. I am skilled in calendar and scheduling management, including coordinating meetings, travel arrangements, and executive calendars. I am proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and database management. Additionally, I have a foundational knowledge of accounting principles, including experience with QuickBooks, expense reporting, accounts receivable/payable, and invoicing. I am also a commissioned notary, capable of handling notarial duties with professionalism and accuracy.
EXPERIENCE:
02/2025 – Current Career Personnel Montgomery, AL
Administrative Assistant for Cohen’s Appliance (Temp-Permanent)
Handle customer orders and payments and schedule deliveries.
Responsible for placing all bulk orders for appliances and ensuring their delivery to the company and builder contracts.
Provide administrative support to sales and logistics teams.
Prepare and maintain sales proposals for retail customers and builders.
Maintain and organize files and ensure smooth daily operations.
Assist with inventory tracking, purchase orders, and supplier coordination.
File and manage damage/return claims.
Provides multiple weekly inventory reports about quantity and order status.
Perform general administrative duties such as preparing reports, handling correspondence, and supporting management as needed.
Communicate with vendors, suppliers, and internal teams to ensure smooth business operations.
Create and maintain spreadsheets regarding pricing and inventory for the electronics department.
Program often utilized, EPASS.
04/2024 - 01/2025 Hufham Farris Construction, LLC Montgomery, AL
Administrative Assistant
Provide comprehensive administrative support to the project manager and field staff, ensuring prompt task execution and smooth workflow. Answered phones, responded to emails, prepared and distributed documents, and communicated with project managers and superintendents.
Manage daily office operations, including answering phones, data entry, document management, reporting, directing inquiries, and handling mail and deliveries.
Maintain and organize project documents such as invoices, receipts, and subcontractor COIs.
Assist with project bids and building subcontractor bidding plans.
Planning and scheduling meetings, travel accommodations, and appointments.
Maintaining filing systems for COIs, COI audits, invoicing, and receipts; maintaining databases, inventory, and office supplies.
Create correspondence, reports, and spreadsheets, and update the database information.
Entering and maintaining financial transactions in QuickBooks; entering invoices, receipts, and timecards; and setting up and maintaining customer and subcontractor information.
Track expense and mileage reports via MileIQ and Excel; perform multiple monthly credit card reconciliations.
08/2023 – 04/2024 Restoration Personnel - Servpro Mitigation Montgomery, AL
Office Manager
Manage multiple roles effectively, including Receptionist-Dispatcher, Job File Coordinator, Compliance Manager/Personnel, and Accounts Receivables Specialist.
Review active jobs as well as those that have been completed, ensuring JFCs perform audits according to the guidelines and update as needed, ensuring DASH, Work Center, and MICA training are up to date for office employees' Job file communication and reporting, maintain internal communication between the estimator, and project manager, maintain external communication between the customer, estimator, project manager, and insurance adjuster/agents.
Ensure WIP’s board and Dashboard are monitored daily, bulletins are sent to the JFCs to ensure they follow the National Accounts guidelines, and uploads are audited and corrected as needed.
Maintain subcontractor files, ensuring all necessary forms, including the Subcontractor Agreement, W-9, Contractor's License, and COIs showing proper coverage and limitations, are uploaded into the appropriate database and filed accordingly, ensuring they stay updated.
Ensure the Office Report for the weekly Admin/Accounting meeting is up to date, obtains the current totals for leads received, and reflects required information to include jobs currently in progress and jobs completed.
Manage employee timecards, ensure employees are clocking in/out, and approve leave requests and timecards weekly.
Ensure employees’ information is accurate and current, conduct performance reviews for office personnel and documents, and manage overall office division performance.
Manage franchise devices and device assignments; ensure devices are issued to employees; troubleshoot company devices as needed; manage device inventory.
Ensure office supplies are ordered and maintained as needed; manage the postage system; distribute mail; and document all checks and payments.
Programs frequently utilized include Work Center, Work Center 2.0, XactAnalysis, QBO, and DocuSign.
04/2022 – 08/2023 Restoration Personnel - Servpro Reconstruction Montgomery, AL
Construction Job File Coordinator (Temp – Perm via Career Personnel)
Provide customer service and maintain a log of all calls. Collect information from the customer and all applicable job details to determine the nature of the job. Clarify whether the customer needs Emergency Services, an inspection, or an estimate.
Managed RM Dashboard and XactAnalysis; ensured estimators and Project Managers were updated on daily schedules and job status. Entered correspondence notes and uploaded documentation and progress photos.
Job file coordination: watched job file status, audit status, and progress status; maintained a weekly spreadsheet containing current jobs and ensured client, insurance, and company requirements were followed.
Job file documentation: Review and confirm initial field documentation, ensure all necessary documents, including the Work Authorization, Payment Schedule, and Material Selection Sheet, are signed by the customer and uploaded, ensure the estimate is uploaded and correct financials are linked to the job, and perform a job file backup.
File job communications and reports, maintain internal communications between the estimator and project manager, and support external communications between the customer, estimator, project manager, and insurance adjuster/agents.
Job file review and audit: Ensure all required documentation is uploaded and filed, all invoices/receipts are uploaded and present in the file, and the job file is closed out and inactivated.
Manage subcontractor files, ensuring Vendor Packets are completed and required documents (Agreements, W-9s, Licenses, COIs) are appropriately uploaded and filed.
Attending weekly Manager’s Meetings to review current jobs and job status, resolve customer concerns or team member issues, and obtain reports and information on potential leads from department leaders.
Programs often used include Restoration Manager, Work Center, Work Center 2.0, XactAnalysis, and DocuSign.
11/2012 - 09/2014 Eastdale Apartments Montgomery, AL
Leasing Manager
Manages a property of 312 units and manages leasing operations, all sales and leasing transactions, marketing initiatives, lease renewals, lease signings, and eviction procedures.
Conduct weekly site visits to photograph vacant apartments, update the website and market, hold open houses, and manage tenant relations.
Verified income, assets, and expenses; completed a detailed background check, including a full credit check; and created a file-tracking folder for each tenant.
Ensured the leasing process complied with fair housing laws and other local, state, and federal regulations.
Handled eviction processes, ensuring all matters and processes complied with legal procedures.
Liaise with prospects and residents on behalf of ownership regarding construction schedules, rental rate increases, and new management services.
09/2011 - 11/2012 Tuscany at Midtown Montgomery, AL
Assistant Leasing Manager
Conducted lease signing, collected certified funds, distributed keys, scheduled move-in/move-out, coordinated utility connection, and conducted pre-walk and final walkthrough.
Attended weekly meetings with management and ownership to discuss prospective traffic, closing ratios, specials, client feedback, marketing trends, and resident retention strategies.
Assisted with screening potential tenants by reviewing applications, running background checks, and verifying references
Maintained accurate records of leases, payments, and tenant communications.
Assist in responding to tenant inquiries and concerns, fostering positive relationships.
Ensure lease agreements are compliant with company policies and local laws.
03/2006 - 11/2009 Alabama Department of Vital Statistics Montgomery, AL
Vital Statistics Clerk
Maintain accurate, up-to-date records of births, deaths, marriages, divorces, and other vital documents; prepare and issue official certificates according to client needs.
Enter and update vital statistics data into databases and record systems.
Maintain data backups and control data filing systems to ensure effective, accurate, and easily retrievable documentation.
Compiled data and prepared various statistical reports, indices, and cross-references; filed records alphabetically, chronologically, geographically, and numerically; maintained logs and other office records.
Maintained customer confidence and strict confidentiality of sensitive information, adhering to privacy
laws and regulations.
Ensure all vital records comply with relevant laws, regulations, and standards.
EDUCATION / CERTIFICATIONS:
NOV. 2003 Harvest Time Christian Boarding School High School Diploma
AUG. 2006 State of Alabama Statistics Board Data Analytics Certification
DEC. 2011 Housing and Urban Development Fair Housing Law Certification
OCT. 2021 Ministry Safe Sexual Abuse Awareness Certification
VOLUNTEER/ADDITIONAL WORK: References available upon request.
Team Manager (Current) – Alabama FC South Boys, Montgomery, Alabama
Media/Sound Tech (2018- Current) – New Testament Christian Center, Montgomery, Alabama
Community Serve (2018-2021) – Community outreach. New Testament Christian Center, Montgomery, Alabama
2540 (2018-2022) – Co-owner of a Non-Profit Organization to aid the homeless in the Tri-county area.
Airman’s Attic (2014-2021) – Maxwell Air Force Base – Primary Keyholder, Montgomery, Alabama
Commanders Key Support (2017-current) – 187th Fighter Wing, Alabama Air National Guard - LRS Squadron
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