Project Management Product Manager

Victoria Xavier-Freyr

https://www.linkedin.com/in/xzavierz https://linqapp.com/xzavierz/

PORTFOLIO PROGRAM MANAGEMENT (PPM) —BUSINESS ANALYSIS, PRODUCT OWNER

17+ year professional (international, private and public-sector experience) in management and leadership roles at all levels. Strategic analysis and systems approach project management including large-scale, complex portfolios, programs/projects, often PMO, strategic initiatives (i.e., project or change management, BPR, efforts funded through capital expenditures, aka capex), such as business or digital transformation focused on planning, requirements, analysis, design and delivery of complex, multi-project and deliverable efforts of Fortune 500 companies in multiple industries, such as Healthcare, Pharma to design, develop, and maintain systems and structures that maximize business resilience and sustainability of end-products or services for all stages of production release and product launch/introduction into government, commercial, and consumer markets.

Committed to customer advocacy, experience moving toward experiential retail ecommerce, digital commerce emphasis on client relationship management (stakeholder engagement) with trust-building, transparency, situational management, and servant leadership in end-to-end system, project, product development lifecycles, generative artificial intelligence (AI), prompt engineering, policies and procedures, and process reengineering along with procurement (contracts, vendor management), supply chain, asset management (ERP), CDP, CRM; GOVERNANCE. COMPLIANCE. PRIVACY.

FIT CRITERIA / KEYWORD EXPERIENCE

PROGRAM PROJECT MANAGEMENT / PROGRAM/PROJECT OFFICE (PMO). WORK BREAKDOWN. PORTFOLIO (PPM). BUDGETING. P&L. ROI. QUALITY. TESTING. AGILE EXPERT/COACH CERTIFICATION. SAFE AGILE. SCRUM CERTIFICATION. DISCIPLINED AGILE. PRODUCT OWNER. PRODUCT INCREMENT (PI); PRODUCT MANAGEMENT. DIGITAL PRODUCT MANAGEMENT. BUSINESS ANALYSIS CERTIFICATION. TECHNICAL DELIVERY MANAGER. PROCESS ENGINEERING. IMPLEMENTATIONS.

GOVERNANCE. COMPLIANCE. SOX. WEALTH MANAGEMENT. KNOW YOUR CUSTOMER. BANK SECRECY ACT. INVESTMENTS; PRIVACY. CALL CENTER; CUSTOMER. LOYALTY. CRM. CPG. CDP. ISO. NIST. ITSM/ITIL. APIs. DATA ANALYTICS. DATA MANAGEMENT. DATA MODELLING. DATA INTEGRATION. DATAOPS. DORA METRICS, DEVOPS. Azure Dev Ops (ADO). DevSecOps. INCIDENT MANAGEMENT. COBIT.

Hands-on experience in development (HTML, OOA. OOP; Java script; Visual Basic, .NET), SQL, productivity apps for UX/UI; Portfolio Management; Program/project management; CAD (Jira Agile Project Management, SCRUM, KANBAN, CONFLUENCE, Trello add-on; MSProject; Clarity; Planview, Planview Adaptive (aka Clarizen); Primavera along with Sharepoint); KPIs. OKRs. AGILE ADO. Excel. Access. Qlik. Tableau. ETL.

INDUSTRIES / DOMAINS

BANKING/FINANCIAL SERVICES; M&A; BROKERAGE; FINTECH; TELECOM. WIRELESS. INTERNET. MOBILE DEVICE MANAGEMENT (MDM). 5G. IOS, ANDROID. BUSINESS and DIGITAL TRANSFORMATION. SYSTEM INTEGRATION. IT. PHARMA; MEDICAL; HEALTHCARE, CLAIMS; INSURANCE; UTILITIES (ENERGY, OIL&GAS); AUTOMOTIVE; SALESFORCE. VEEVA. COMMERCE CLOUD. MARKETING CLOUD. CPG. ECOMMERCE. NETWORKING. CLOUD. AWS. RETAIL. CUSTOMER DATA. CRM. GENERATIVE AI. ERP. MANUFACTURING; R&D. ACCOUNTING & FINANCE. PORTFOLIO MANAGEMENT. COST ACCOUNTING.

COMPETENCIES

HIPAA, HL7, EI3PA, GLBA, FISMA, and SOC 1 and 2. Risk Management Framework (RMF), Regulatory Compliance: PCI DSS; GDPR; Conducting a thorough risk assessment will help you meet compliance regulations and get started on the path to effectively managing your organization’s risk.

Prepare for Assessment, Threat Sources and Events, Vulnerabilities + Predisposing Conditions, Determine Likelihood of Occurrence, Determine Magnitude Impact, Risk Determination, Informing Risk Response (Communicate Results); VISA CISP/PCI: Straight Talk Series Plastic Card Industry Standards: How to Prepare for PCI DSS Part I &Part II / PCI Audit: Requirements 1-6, 7-12 / PCI Compliance Cloud: DeliverMore CostLess / PCI: Set Stage Success / Software security compliance, CISP-PCI. Writing Workshop Reports Compliance (RoC). Business Continuity & Disaster Recovery.

NICE Framework: Access Controls. Artificial Intelligence (AI). Client Automation Initiatives. Security. Asset Management. ServiceNow. DevOps. Cloud Security. Communications Security. Cryptography. Cyber Resiliency. All Program/Project Management Office processes with cost accounting, and executive reporting.

EDUCATION

PURDUE UNIVERSITY MS, Law and Society completion 2011 GPA: 3.91

Master of Science for Transactional Law (Contracts) Law and Society"

Ecommerce and Digital Era policies and procedures. Intellectual Property. Product Liability. Cyberlaw and Identity Theft. Procurement, Vendor Contracts, and Relationships (Joint Ventures. Mergers and Acquisitions). Selected MSL-related to work in contract development and negotiation. University of Texas Innovation, Science, Technology Commercialization

University of Mary Washington, Fredericksburg

Dual Major Bachelors, International Affairs (Relations) and Spanish

Comparative Government, International Finance and Trade. International Economics. Political Geography. Political Theory.

McGill University, Montreal (French Language and Literature)

CERTIFICATIONS

Disciplined Agile Certification (July-November 2023); Professional training in cryptocurrency, crypto asset management; Artificial Intelligence, AI Governance, Transformation, and Generative AI, Prompt Engineering; PMI PMP, PRODEVIA PPE, SCRUM MASTER, Kerzner PM, Project Rescue / Triage; Six Sigma; ITIL; REQUIREMENTS ENGINEERING; CRM ENGINEERING; Requirements, Analysis, Design, and Docs (RADD). Performance, Tuning, Testing (PTT). ECOMMERCE. ChatGPT. Solution Architecture; Business Analysis.

DISCIPLINE PROFESSIONAL EXPERIENCE AND TRAINING

Business + Transformation Portfolio Program Management (PPM)

Quality, Collibra configuration; SAP; Hybrid, Oracle. Identity and Access Management. Wealth Management.

Networking, Wireless, Internet; Retail, eCommerce; Spring; Bots; Mobile Applications, Azure; CRM; Salesforce; Loyalty; Adobe CreativeCloud, Keynote. PremierePro. Firefly, AdobeExpress.TechSmith SnagIT. Camtasia.

Healthcare.Healthcare WAHBE for Individual and Family. Federally facilitated marketplace (FFM). Medicare Healthcare Enrollments. HealthEdge (Blackstone) McKesson.

Omni-channel Marketing, Supply Chain across Touchpoints. Optimization. Mobile. Microservices.

Data Operations; DataOps; DevOPS, Azure, Agile ADO, Azure Boards / Pipelines for planning

Pega Platforms. Data Analytics. PCI Compliance. Regulatory Compliance. NIST, security and cybersecurity standards. Program Office (PMO)

Stakeholder interests, Needs Analysis; User Stories. Acceptance Criteria. Business Capability, Risk Assessment

Business Requirements, Pain Points and Functional Requirements; Use Cases; Future State Architecture

Supply Chain, Fulfilment, Order Management, ML Operations; Procurement, Logistics. ERP; AI; Testing, DevOps, Production; Roll-out; Quality of Service (QoS). HealthEdge Medical Billing (2021). Data Governance, Data Management; Healthcare and Life Sciences Value Chain. Technology Roadmap, Implementation Planning

Fit-Gap Analysis, Customer Journey. Customer 360. Agile Ceremonies. Jira, Confluence. Sharepoint.

RELEVANT EXPERIENCE

Business Start-up and New Product Development March 2019 - to present [ON HOLD]

STEALTH MODE. Incorporation and Business Planning. Market Launch Strategy for new software and portal. Organising for new product development and market roll-out with multi-international stakeholders.

Portfolio Program Manager (PPM) Bayer Group January 2021 – May 2023

True North Initiative, Customer Data Platform (CDP), Consumer Data Platform. PMO. Seminar Requirements

CDP Data Readiness, Technical Program Management - Pharma Operations, ICS/OT, Technology, Data Lake, Requirements Gathering, Planned Data Governance, Portfolio Management; Collibra Configuration;

Vendor Management performance and management support; Salesforce, Veeva; JIRA REDESIGN to reorganize instances for various vendor teams and deliverables. Universal, multi-location Data Lake as central component of Customer Data Platform.

Portfolio Program Manager (PPM) Johnson and Johnson May - November 2020

Cloud-based proposed solution design. HealthEdge Medical enrolments and Billing.

CRM Redesign Business Analyst Foresters Insurance Company

Toronto Canada March 2020 - October 2020. CRM ecosystem RfP (MS Dynamics 365 or Salesforce)

Company in Stage 1 of Agile Adoption, Operations, Wealth Management. Business Analysis.

Portfolio Program Manager (PPM) Southern California Edison (SCE)

Application Development for Android and iPhone Rosemead, California Feb 2019 – October 2020

Requirements Gathering as Product Owner (AGILE) and Business Analyst to represent Stakeholders in IT managed O&M funds program to create Field-Ready Mobile Application System (backed by Internet and SharePoint) for Content Management and Delivery for work crews and field work, especially in remote areas. RFID. Supply Chain.

Program Manager DowDuPont (M&A, Split into 2 companies, and spin-off)

Merger and Acquisition. Corporate Restructure Wilmington, Delaware August 2017 – January 2019

Review, reconfigure and migrate courses in compliance required by HR for newly created company. PMP skills used to perform “rolling implementations” and RFID, accounting managed.

Mobile Development Program Manager (PPM) Citicorp (Irving, Texas) November 2016 – March 2017

Global Digital & Cloud Technology (Digital Citi) Authentication Journey PCI DSS Fingerprint for Android

Objective: First release of mobile authentication using Biometrics Customers with compatible devices would grant access to their bank accounts faster and more securely. Microsoft Azure team coordination with DevOps.

Engagement Manager (Channel Marketing SME, Portfolio Manager) CDK Global

Chicago, Illinois March 2016 – August 2016

Ecommerce ecosystem end-to-end systems over multiple domains to replace manually constructed 'in-house' multi-application approach. Focused on B2B only, no customer interaction planned. Supply Chain.

Portfolio Program Manager (PPM) JPMORGAN CHASE Data Management Council Director Assistant

Consumer and Community Banking (CCB) (Columbus, Ohio) September 2014 – February 2016

Data Management and Data Governance; Technical Program Manager; Wealth Management. Data Management Operations

Executive reporting for weekly Executive Committee meetings. Weekly Governance reporting on Data Element Certification. Data Visualization with QlikView, Tableau, Microsoft SharePoint. Stakeholder reviews and effectiveness in Planning and Execution Phases. Mobile access to SharePoint updates. RFID. Project Management.

Silicon Valley Bank + Fifth Third Bank

Data Governance. Data Management. Pre-sales solution review and initial planning. Scope evaluation.

Gap/Fit analysis and planning activity for Data Analytics solution. Capacity planning and Resource allocation.

Lead Geographic Information System (GIS) RFP (14 week engagement)

Alliant Energy (Madison, Wisconsin) April 26, 2014 – June 2014

Pre-implementation RFP at public gas, electric utility for GIS. Software- as-a-Service (SaaS) model.

Vendor reviews for advising on needs assessment to determine replacement or upgrade.

EPMO M&A Program Manager Access Midstream

Oklahoma City, Oklahoma 10 weeks October 2013

Small energy start-up phase for Chesapeake Energy spin-off Initiate Engagement Gap Analysis to determine Baseline for proposal. Produced Gap/Fit Analysis and Risk Assessment end-to-end Business Units that impact primary proposed activity.

Portfolio Program Manager (PPM) JPMORGAN CHASE

Columbus, Ohio March 2012 – May 2013

BANKING: Retail banking. Smart cards. Omni-channel marketing; Internet banking. Mobile banking with supporting mobile applications. Channel Data Mart Migrations $95 million Integrated Customer Data Warehouse, six (6) data marts.

EDW Data Mart Online and Mobile for Corporate Internet Group (CIG) Program Management

Execution Data Management and Analytics. Technology Upgrade (Planned Decommissioning of existing Enterprise Data Warehouse); Platform Migration from DB2 to Teradata; SQL Query Language; Simple to complex enhancements to enable customer data functionality; Data warehouse, data mining, upgrades and maintenance initiated; Master Data Management (MDM). Data Modelling oversight. Quality Centre Requirements Traceability. Test plans, Defect Tracking. Adapt deployments to process changes ECM to ITSM system replacement. ITSM procedures and daily meetings for priority and processing queue. Release Management meetings weekly. Supply Chain. Quality reporting with EPMO.

Interim Manager - Portfolio Program Manager (PPM) American Electric and Power

Columbus, Ohio August 2011 – March 2012

Ohio Valley Electric Company Indiana - Kentucky Electric Company (OVEC/IKEC) Regional Energy Company (non-profit) affiliate of AEP …Generation Business Unit with direct responsibility to external Executive Sponsor

Portfolio Management for redesign of financial systems built of Oracle.

Program Manager PCI-DSS Compliance CAREFIRST of Maryland ePayment initiative

Owings Mills, Maryland) April 2011 – July 2011

ePayment initiative PCI DSS compliance scheduled for application development and integration of electronic premium payment system, most likely outsourced to an application service provider for SaaS. Planned, executed large enterprise initiative for PCI DSS Compliance.

Senior Technical Program Manager LUXOTTICA RETAIL

SAP Systems Review and Worldwide Deployment Mason, Ohio February 2010 – April 2011

Implementation mentor employee assigned to handle SAP rollout worldwide. Effort to leverage Amazon Web Services (AWS) in a managed delivery framework. Supply Chain. SAP system by system requirements to build work breakdown structure.

Evaluate and plan for billing systems interfaces for cross-platform data sharing.

Solution Architect. MAYO CLINIC (Rochester, Minnesota) July 2008 – December 2008

Leveraged to work with cross-functional business/technical stakeholders to gather requirements and identify risk exposure on key aspects of planned system integration effort to include CMS implementation and eLearning enabled with rich internet applications and Web 2.0 technologies.

Solution Architect. Stage 0 Adoption of AGILE FRAMEWORK. Vendor Management

Compliance with HIPAA regulations and specific requirements for medical education in clinical environment, data migration, conversion, and management. Billing systems for certification renewals.

Interim Manager (Former IAM Manager promoted) DETROIT-EDISON ENERGY (DTE)

Identity Management and SOX Compliance Detroit, Michigan March 2008 – July 2008

Back on-track user requirements for application development. Risk assessment and EVM report for Program Sponsor and Financial Manager. Solution Architecture.

Access Review for SOX Remediation, SAP-HR, SAP GRC, SAP-SRM, SAP-ECC; Active Directory, MS Exchange, Performance (Oracle / Hyperion); Disaster recovery federal, state compliance assessments. RFID.

Segregation of Duties (SOD) Concept Study and Sub-project; Sun Identity Management solution (now Oracle Waveset) with Automated Provisioning as Software as a Service (SaaS), Infrastructure as a Service (IaaS).

Technologies: JavaScript, Java, .NET, SQL, and LDAP; ETL scripts, tools; Oracle finance + accounting

Middleware and Enterprise Service Bus (EBS) architectures, XML and TCP/IP; Teradata; Security

Requirements, design for workflow on account access privileges, segregation of duties and user self-services (managed passwords, delegation); Implemented, performed audit on internal systems.

Portfolio Manager for Encryption Initiative (Back-on-Track) XCEL ENERGY

Minneapolis, Minnesota November 2007 – March 2008

Portfolio Manager for Encryption Initiative (Back-on-Track). Corporate Security and Risk Management Program.

Performed enterprise wide PMO-run effort for full disk, workstation, and laptop for 20,000 systems encrypted for security audit compliance. Federal and state government compliance. Identity Management.

Enterprise Security Group Request for Proposal (RFP) and vendor selection Vericept, Vontu, PGP Encryption, etc. Quality review, risk, prevention of exposure to liability. Symantec Whole-Disk or Endpoint Encryption on Amazon Web Services (AWS); Data management, data mining; Business Objects XI, Crystal Reports.

Technologies: Single sign-on (SSO), digital certificates, authentication, data privacy, security policy, identity management; Oracle, Windows 2000, 2003, XP; Network Infrastructure; PGP Encryption, Vontu email encryption. Encryption, liability / loss prevention. Active directory.

Infrastructure Lead CARLSON COMPANIES

Plymouth, Minnesota April – August 2007

Governance Lead, Program Management Methodology. HOSPITALITY TRAVEL & LEISURE.

Privately-held, family-owned International Corporation in the hotel, marketing, restaurant, and travel industries,

CHANGE INITIATIVE. Developed enterprise methodology for EPMO infrastructure managed services.

SOX Program Manager (PPM) WELLPOINT HEALTHCARE

US TECHNOLOGY HEALTHCARE Delivery Services Strategic initiatives for state-sponsored business (SSB)

Westlake Village, California June 2006 – October 2006 implementation

Software-as-a-Service (SaaS). Solution Launch. Regulatory SoX Compliance.

Outcome: Sarbanes-Oxley (SOX) Compliance. Remedy tracking system service desk-based for documentation submissions and approvals. Directed multiple projects, performance management. Established procedural model and best practices to expand program for remaining 50 states.Awarded contracts: Nevada, Indiana, and Kansas. State of Ohio. State of Texas.

Documentation for SOX-compliant approvals process, case management and clinical environments.

Application Hyperion and offshore resources, CMMi. Regulatory compliance. SSB Claims System ASP. HIPAA.

Technologies: Perot Systems ASP Diamond outsourced for digitized medical claims, Oracle, and Remedy ServiceDesk System for SoX Governance and Compliance.

Portfolio Program Manager (PPM) US BANK (Saint Paul, Minnesota) December 2005 – April 2006

INFOSEC VISA CISP/PCI PROGRAMS / CONCEPT STUDY PHASE. Audit and produce Report of Compliance (ROC). Requirements Analysis. Third-party verification review by VeriSign. Regulatory Compliance. Industry Compliance. Policy & Compliance. Report of Compliance (ROC). Architecture Review Database, data mining. Compliance PMO. SOX CISP compliance/remediation. Gap analysis. Integrated Risk Management. Oracle Financials. Security and Identity Management for end-user access to secured systems. Retrieval database for permissions. Active Directory. Report Development and Programming.

Technology Program Manager, Repricing Product Launch WELLS FARGO

Private Client Services (Minneapolis, Minnesota) June 2005 – October 2005

Objective: Enhance usability and UI for integrated PeopleSoft and CTI in Brokerage Call Center for trades (including client retail accounts, wealth management high income accounts, household (family) accounts, Mortgage, other assets to determine customer value at trade. Managed $5M corporate PLM-based initiative.

System integration, database conversions, data mining. Platform-as-a-Service (PaaS) and outsourced storage. High Availability. State government. Brokerage Call Centre. Oracle Financials. Regulatory Compliance. Managed 12 - 25 reports.

Program Manager QAD CORPORATION Research-and-Development. Programming.

Carpentaria, California March 2004 – April 2005

CORPORATE RESTRUCTURE. Supply chain software for new product development effort in Java on eQ derivative product from legacy written in Progress for Private companies, State Government customers.

PMO PORTFOLIO PROGRAM MANAGER (PPM) IDENTIX INCORPORATED

(MorphoTrust Safran or L-1 Identity Solutions. Minnetonka, MN October 2003 – February 2004

H/W Architecture and Design Application Analyst. Research-and-Development. State / Local Government customers

Federal Government along with foreign governments (Saudi Arabia)

ACQUISITION. Reporting to CTO, Program management for multiple R/D software projects.

Security (Netegrity). ISO-9000, SEI-CMMI. Risk management. Earned Value Management, Cost-reduction. Application development. Data mining. PMO system design and implementation. System Configuration.

Virtualization effort for enterprise cost reduction. Middleware (Authentication platforms); WebSphere, Tivoli. Biometrics. ID Management. Technologies: Database, SIEBEL CRM. Salesforce Automation. Networking. Infrastructure Security.

Product Development Manager. IBM CORPORATION

Silicon Valley Lab (South San Jose, California) September 2001 – July 2002

ACQUISITION. Product Development Manager. Hired, trained, and managed engineers in new business unit.

Corporate Program Manager (PPM) ASCENTIAL SOFTWARE Corporate Programs Office.

Westborough, Mass acquired by IBM May 2001 – August 2001

Developed suitable CEO reporting, align strategic post-merger (Informix and Ardent) objectives Compliance and Quality.

ENGINEERING PROGRAM MANAGER (PPM) INFORMIX CORPORATION

MENLO PARK, CALIFORNIA JUNE 2000 – MAY 2001 DATABASE COMPANY ACQUIRED BY IBM.

VP ENGINEERING, CORPORATE PROGRAMS ARROWHEAD INITIATIVE TO COMBINE CODEBASES (DERIVATIVES) FOR NEW DATABASE PRODUCT, EXTENDED PARALLEL SERVER (XPS).

DATA SYSTEM DESIGN REVIEWS AND QUALITY ASSURANCE.

CRM SALES ENGINEER, SOLUTION ARCHITECT, AND SYSTEM DESIGNER

REMEDY CORPORATION ACQUIRED BY BMC (PLEASANTON, CALIFORNIA) JUNE 1999 – JUN 2000

Federal / State / Local Government. Client implementations. Insurance Exchange (ecommerce); Miadora; Blue Martini; US Navy Hawaii; NIKE; Boeing; Encyclopaedia Britannica; and other Fortune 500 companies for ServiceDesk, Customer Relationship Management (CRM), Loyalty Programs, IT Service Management (ITSM).

Managed $12+ million product budgets with over 50 matrixed reports. Technologies: High Availability, XML WebSphere, J2EE; security; DB Conversion, Datablades ACQUISITION. Engaged 25+ solution initiatives (such as eBay; IMX Mortgage)

Regional Director, Program Management AT&T Dallas, Texas March 1997 – Jun 1999

ACQUISITION. Southwestern Bell Internet Services acquires Pacific Bell Internet Services (San Francisco)

ACQUISITION. Southwestern Bell and Pacific Bell Telco

Fast-tracked product development (PLM) for Digital Subscriber Line (DSL) services deployment in California and Nevada and other business initiatives. Regional Director of Program Management oversaw network services installations and maintenance. Managed budget and profit-and-loss from conception through product release

Managed T-1 deployments to commercial and residential properties in California. System cut-over. Project Rescue activities; Back-on-Track; Trouble-shooting.

Outcome: Released Digital Subscriber Line (DSL) for CA and NV within budget ($30 million) and under constricted schedule with subsidiaries, subcontractors; Virtual Private Networks. Incident Management.

M&A Pacific Bell (San Ramon, California). Deployment and provisioning. New Product Development. Performance management (PMO audited) and metrics for billing or provisioning systems.

Systems Engineering and Integrated Product Development. Delivered new products or enhancements for Centrex, E911

Sales Engineering Assistant Cisco Systems Network Sales

(San Jose, California) Jul 1996 – Feb 1997

ACQUISITION. Stratacom Network Services

Wide-area Networking Services (WAN) from Stratacom, Enterprise Application Integration (EAI)

Gap/fit analysis for system selection. Performance Metrics. System integration requirements and system inventory. Data Mapping of existing, legacy systems and interfaces. System Design. Solution Architecture. Data cleansing and conversion, application configuration. Data migration to SIEBEL Sales Force Automation acquired by Oracle.

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