Customer Service Data Entry

Jill Shaffer Rice

775-***-**** ********@*****.*** Coarsegold, CA

CUSTOMER SERVICE AND SALES PROFESSIONAL

Proven and seasoned professional with over 24 years of experience in customer service, sales, and administrative roles across diverse industries including Mortgage, Manufacturing, and Paralegal services. Demonstrated ability to enhance operational efficiency and foster positive team environments while delivering exceptional service and support. KEY EXPERTISE & CORE ACCOMPLISHMENTS

Customer Service Excellence

Sales Management

Administrative Support

Quality Control

Team Leadership

Data Entry Accuracy

Client Relations

Training and Development

Operational Efficiency

• Successfully managed customer service operations for 16 years at American AVK Company, enhancing client satisfaction and reten- tion.

• Streamlined loan closing processes at New American Funding, ensuring compliance and accuracy in documentation.

• Trained and mentored new employees, fostering a culture of continuous improvement and adherence to best practices. PROFESSIONAL EXPERIENCE

Customer Service, Sales, Planner/Shipping Assistant 2002 - 2018 American AVK Company - Minden, NV

Oversaw customer service and sales operations, ensuring effective communication and operational efficiency.

• Managed customer inquiries and processed orders efficiently, contributing to a high level of customer satisfaction.

• Coordinated shipping logistics and inventory management, optimizing supply chain processes.

• Implemented best practices for data entry and record maintenance, safeguarding sensitive information. Manager 2001 - 2002

Hobb’s Grove/Callahan Construction - Sanger, CA

Led operational management and team collaboration to achieve business objectives.

• Collaborated with management to enhance operational workflows and team dynamics.

• Processed sensitive documents and maintained accurate records in compliance with company policies.

• Oversaw office management tasks including accounts receivable, accounts payable, and payroll. Post Closer 2021 - 2024

New American Funding - Tustin, CA

Ensured quality control of loan documentation and facilitated smooth closing processes.

• Conducted thorough reviews of loan paperwork for accuracy and completeness.

• Coordinated with banks and third-party vendors to secure necessary documentation.

• Trained new hires on compliance procedures and operational protocols. Customer Service 1999 - 2001

Cellular Communications Companies - Fresno, CA

Provided exceptional customer service in a fast-paced retail environment.

• Managed sales operations and provided support to a team of 9-12 sales representatives.

• Handled cellular phone sales, activations, and equipment repairs, ensuring customer satisfaction.

• Conducted training sessions for new staff on product knowledge and sales techniques. EDUCATION

High School Diploma in General Education

Clovis High School, CA, N/A

Biology and General Education Courses

Abilene Christian University, TX, N/A

Completed three years of study in Biology and General Education courses. SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Microsoft Office Suite

• Outlook

• Excel

• Windows 10

• Zoom

• Data Entry Software

• Customer Relationship Management (CRM)

• Sales Tracking Software

• Inventory Management Systems

• Quality Control Tools

Additional Information

• Volunteer at election polls and involved in community charities.

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