Social Media Member Experience
Resume:
Taijah Dearmon
New York, NY *****
***************@*****.***
Motivated and innovative professional with excellent interpersonal, organizational, and customer service skills. Proven track record of managing professional relationships and contributing to successful events.
Willing to relocate: Anywhere
Work Experience
Member Experience Associate
Industrious - Manhattan, NY
January 2024 to Present
• Member Experience Associate administers and implements programs and initiatives to engage current and new members and continuously improve the member experience.
• Solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services.
• Being a Member Experience Specialist coordinates with internal stakeholders to access the resources and facilitate processes to support programs that deliver consistent member satisfaction.
• Utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members
Client Coordinator
Gilded Ritual - New York, NY
January 2024 to Present
• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Book meeting rooms or venues.
• Coordinate the production of client-facing marketing materials.
• Compile and maintain records on client accounts.
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings and assess related costs.
• Build and maintain close relationships with clients. Communications Marketing and Event Intern
SF LGBT Center - San Francisco, CA
February 2023 to April 2023
• Assisted in planning, writing and managing e-blasts and e-newsletters.
• Updated organization website using Wordpress with current events, relevant news, etc.
• Designed event/program fliers, graphics and other marketing material
• Updated all bulletin boards around building on an ongoing basis
• Updated and maintained the SFLGBT center social media presence
• Provided input for creative marketing strategies and social media campaigns
• Managed editorial and event calendars
• Collaborated with staff on new ideas, directions, and tools for marketing and communications
• Contributed to raising $300k for the SF LGBT Center.
• Interviewed Public Figures in Sf community
Lead Receptionist
Reboot Float Spa - San Francisco, CA
June 2022 to February 2023
Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Marketing and Social Media Manager/intern
San Francisco State University QA - San Francisco, CA January 2022 to February 2023
• Implemented social media marketing tools, collaborated on marketing campaigns.
• Boosted organization's social media presence by over 150%.
• Brainstorms campaign ideas.
• Monitor various social media platforms such as Facebook, Instagram, and Twitter.
• Analyzes analytics to gauge the success of campaigns.
• Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
College Ambassador
Bumble - San Francisco, CA
December 2021 to June 2022
• Lead classroom discussions and activities in collaboration with faculty.
• Assist in the coordination of guest speakers from on-campus student services departments.
• Conduct workshops/presentations as requested by faculty and students.
• Plan and lead team building activities.
• Motivate and encourage assigned students to attend on-campus activities and workshops. Human Resources Assistant Manager
Pier 39 Partners LLC/Skystar LLC - San Francisco, CA August 2020 to February 2022
• Greet and monitor entry/exit of clients, vendors, stakeholders and staff at the facility site.
• In charge of benefits, payroll, compliance, employee relations, communication, labor relations, recruitment, on-boarding, training and workforce management.
• Provide administrative support – answering calls, monitoring incoming and outgoing mailings, timekeeping, scheduling meetings and appointments, internal and external communication to clients and community stakeholders.
Education
Bachelor's degree in Communications
San Francisco State University - San Francisco, CA August 2019 to November 2023
Minor in Marketing
San Francisco State University - San Francisco, CA August 2019 to November 2023
Skills
• Google Analytics
• Search Engine Optimization (SEO) (1 year)
• Video Production (4 years)
• Social Media Management (1 year)
• Digital Marketing (3 years)
Awards
2023 Spring Deans List
July 2023
Certifications and Licenses
Google Analytics Certification
April 2023 to April 2024
Groups
Volunteer SF Public Works
February 2022 to Present
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