Customer Service Data Entry

Summary

Experienced Account Representative and Customer Service professional with history of building positive, successful and long-lasting customer relationships which have resulted in increased sales and processes management to reduce costs. Proactive problem solver, with attention to detail, delivering timely customer response and problem solving, in a fast-paced environment.

Skills include:

MS Suite, CRM: AS400, SAP, Salesforce, ACT, People soft. data entry and transaction management tools, collections, call center, account management, scheduling. Interpersonal, active listening

Diversified Food Service/AllPoints, Vernon Hills, IL 08/20233 - 6/2024

Distributor of commercial kitchen repair parts

Inside Sales Representative

Use a proactive contact strategy to foster positive sales growth with existing customers

30+ Outbound Calls/100+ Outbound minutes talk time

Build trusting relationships to earn repeat business.

Account penetration to achieve sales goal,

Improving customer retention through direct selling efforts

Negotiate pricing and close sales opportunities.

Qualify and develop an understanding business needs to plan for current and future sales campaigns.

Pipeline management.

Sales Advisor/Product Demonstration – Costco 10/2022 - 08/2023

Using the “S.I.T.K.A” method, Sell product to Costco members.

Maintaining a clean and clear, well-organized area for products available for purchase

Using interpersonal skills, invite members into the sales area to try the product.

Talk to members about the benefits, quality, and pricing of product selling as it changes each day.

Convinced club members to purchase the product they have just tried.

While convincing members of the benefits, I continued to meet and exceed daily goals.

Enesco, Itasca, IL 07/2021 – 09/2022

Gift and Collectibles manufacturer

Business Development Representative

Account recovery for both inside and outside sales representatives

Prospect 30-40 accounts daily to gain interest and qualify

Research customer’s order history and offers customer focused catalogs by mail or virtual.

Once interest is gained, the lead is solidified with outside sales rep to close the sale.

During tenure, customer revenue exceeded $180k.

Daily updates from CRM to (Salesforce) spreadsheets to accurately track progress.

Successfully and continually provided input to management on ways to improve efficiencies.

Provided technical support when requests from previously timed out and recovered customer logins, to new, and more, securely updated website.

Customer service temp work 07/2019 – 01/2020

P.S. Greetings, Chicago, IL 04/2017 – 07/2019

Greeting Card Manufacturer

Inside Sales/Business Development

Managed outbound ‘qualify to close’ sales program with 20% success rate

Responsibilities included needs assessment, recommendations and sample distribution

Averaged 90 outbound sales calls per day in addition to customer service duties

Answered calls from customers with pricing, stock, orders and tracking questions

Company’s top seller at national trade show.

Noodles and Company, Deer Park, IL 10/2014 - 04/2017

Cashier/food prep

ION Exhibits, Addison, IL 05/2015 - 08/2016

Trade Show Exhibit Design and Build Firm

Inside Sales

B to B prospecting, to trade show and expo decisionmakers, with offer of design/build quote

Researched and profile analysis, for qualified lead database, increased quote requests by 10%

Understanding of customer needs contributed to new exhibit design and development

Tungaloy America, Arlington Heights, IL 10/2010 - 02/2012

Manufacturer of Milling and Cutting Tools

Customer Service

Provided customers with stock and pricing related answers via email and approximately 150 calls per day

Expedited scheduling and supply chain management with offshore manufacturers.

Entered average of 75 orders via fax, phone, and email daily

Investigated and resolved order and shipping discrepancies.

Provided logistical answers regarding flow of supply both inbound and outbound

Provided order status, shipping information and tracking of shipments as needed by distributors.

Provided complex quotes based on history, forecast and market conditions.

Improv Comedy Club 6/2009 - 01/2010

Server

V-Tex Uncommon Threads, Buffalo Grove, IL 4/2007 - 05/2009

Manufacturer and distributor of Chef Apparel

Customer Service/Account Rep

Customer service duties included problem resolution including order and shipping issues

Proactive customer care and sales related communication grew incremental sales by 5%

Reduced operating costs by strict adherence to return and credit policies

Trained customers on web enabled ordering process systems

Education

Kendall College, Evanston, IL

Bachelor of Arts, Hotel and Restaurant Management

Illinois State University, Normal, IL

Bachelor of Science, Dance

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