Senior Software Analyst

Tabitha Noble

Senior Software Analyst

Harrison, NJ 07029

*************@*****.***

SKILLS

Training, Implementation Specialist, Curriculum Development, Go-live Support, Troubleshooting, Electronic Health Record Systems, Additional Healthcare Technologies, Data Analysis, Communication, Microsoft Office Suite

EXPERIENCE

Holy Name Medical, NJ- Senior Software Analyst

August 2024 - PRESENT

● Collaborate with a team. Including offshore software developers, in the design and implementation of novel features for the Electronic Health Record (EHR) application.

● Engage in cross-functional collaboration to identify and resolve complex technical issues.

● Provide supervisory oversight, mentorship, and training to analysts and programmers, concurrently evaluating system capabilities.

● Conduct comprehensive feasibility studies and maintain an advanced understanding of contemporary technologies and technical advancements.

● Execute rigorous testing procedures to ensure adherence to functional and performance specifications, and diagnose and remediate identified issues.

● Produce comprehensive technical documentation for new systems, modifications, and updates to facilitate user and team member comprehension of software functionality.

● Spearhead the client onboarding process, providing guidance throughout the software solution implementation.

● Configure, customize, and deploy solutions in alignment with client specifications and business needs.

● Deliver end-user training on system utilization and provide ongoing post-implementation technical support to ensure a seamless transition.

Deloitte, NY - Contract Credentialed Trainer

January 2024 - August 2024

● Delivered comprehensive classroom training to healthcare consultants and professionals, focusing on both invasive and non- invasive applications of Epic Cupid.

● Designed, developed, and updated training programs and materials tailored to the specific requirements of the audience, including courses, tutorials, and manuals.

● Conducted engaging, informative, and effective in-person and virtual training sessions for employees, customers, and clients, ensuring content alignment with organizational goals and objectives.

● Collected participant feedback, evaluated the effectiveness of training programs, and modified content or delivery methods to facilitate continuous improvement.

● Maintained meticulous records of training sessions, participant progress, and certifications, ensuring adherence to internal policies and external regulations.

● Developed and delivered a structured curriculum, ensuring the registration of end users in the Learning Management System (LMS) to facilitate streamlined educational progression.

● Collaborated with Instructional Designers to produce educational materials, including booklets and tip sheets, and contributed to the development of End User Proficiency Assessments (EUPA). Healthcare Consultant, Traveling - Credentialed Trainer March 2022 - December 2023

● Create and develop customized training materials for Epic Care applications tailored to the needs of healthcare staff.

● Develop training manuals, online learning modules and course materials.

● Use surveys, interviews, and consultations to identify survey needs.

● Monitored costs, schedule classes, set up systems and equipment, and coordinate enrollment.

● Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

● Conduct one-on-one, group, and virtual training sessions for healthcare professionals on Epic Care functionality.Facilitate both classroom and hands-on learning environments.

● Train staff on how to leverage Epic care features to improve workflows, patient care coordination, and clinical efficiency ensuring that users can navigate the system proficiently.

● Continuously expand knowledge of Epic Care applications and healthcare IT trends to stay current with new features, tools and best practices.

Department of Veteran Affairs, OH/CA - Training Specialist October 2012 - March 2022

● Design and create training programs that align with organizational goals, covering both soft skills and technical competencies.

● Deliver comprehensive classroom training, encompassing workflow education, to a multidisciplinary team.

● Create and distribute succinct instructional materials, such as tip sheets and one-pagers, to facilitate staff proficiency and issue resolution during system training.

● Perform research and analysis to identify the strengths and weaknesses of current systems.

● Create solutions in problem areas, and perform risk assessments.

● Test the software and ensure timely completion of projects.

● Implement and test programs for business goals.

● Document existing systems.

● Propose modifications and software requirements.

● Create, organize, plan, and present various onboarding, orientation, and skills training for employees and customers. EDUCATION

Lakeside High School, OH - High School Diploma

May 2011

Cuyahoga Community College, OH - Associates of Arts December 2022

Cleveland State University, OH - Bachelors

CERTIFICATIONS

Wellforce-Inpatient Orders and Ambulatory Credentialed Trainer January 2022

Monefiore Health System- Cupid Credentialed Trainer May 2024

Monefiore Health System- Radiant Credentialed Trainer May 2024

Cuyahoga Community College- National Board for Health and Wellness Coaching

May 2024

REFERENCES UPON REQUEST

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