Leasing Consultant Customer Service

Dominique Ford Sales and Leasing Consultant

Experience

HVAC Specialist Horizon Heating & Air

FEB '23 - PRESENT

Floating Leasing Consultant Namco Property Management, Greensboro, Nc MAY '19 - FEB '23

General Manager Wilsons Leather, Charlotte, NC

OCT '14 - MAR '19

Trainer/Mentor- Lead Customer Service Representative United Healthcare Group, US SEP '12 - JUL '14

704-***-**** **************@*****.*** Charlotte, NC 282**-****-**-** Results-oriented professional with 13 years of experience and proven knowledge of Real Estate, Property Management and HVAC . Aiming to leverage my abilities to successfully fill the Leasing Consultant role at your company.

Ensured compliance with local building codes while performing installations or repairs. Conducted regular inspections of entire HVAC system to identify any potential problems before they occur. Provided excellent customer service by responding promptly to inquiries from clients regarding their HVAC needs.

Assisted customers in selecting suitable energy efficient products according to their budget constraints. Performed routine maintenance checks on apartments prior to showings or move-ins. Demonstrated ability to effectively manage multiple tasks simultaneously in a fast-paced environment. Processed application and lease agreement by conducting rental history, credit check, and background check. Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.

Negotiated and finalized lease terms and agreements. Provided coaching and mentoring support for employees at all levels of the organization. Monitored store performance and identified opportunities for improvement. Managed profit goals against budget and prior year, keeping controllable costs within budget. Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

Created policies, procedures and guidelines for staff members' daily operations. Executed sales and operational activities, producing results that met or exceeded business plan. Licensed insurance agent for United Healthcare Group Taught, trained classes of up to 20 to become NC licensed agents Education

Mingle School of Real Estate, NC

SEP '18

NC Real Estate License

NC A&T State University Early College

OCT '11

High School early college Program

Skills

Management Coaching and Development Sales Multitasking Microsoft Word Microsoft Excel Microsoft Office

Promoted to lead CSR once on the floor and placed in the top 10%

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