Product Manager Leader

Jasleen Sawhney

PRODUCT LEADER

• 314-***-**** • *********@*****.*** • https://www.linkedin.com/in/jsawhney/

Product Leader with 15+ years of experience building large-scale ecosystems and leading transformative programs that drive business value. Proven track record of launching successful products, advising delivery teams, and driving digital transformations across Banking, Fintech, eCommerce, POS, and Telecom. Skilled in DevOps, and Agile methodologies, aligning technology with business objectives to deliver high-impact projects on time. Certified in leading AI/ML product teams, with expertise in strategic decision-making, product roadmaps, and cross-functional leadership from prototype to launch.

Experience

APRIL 2022 – PRESENT

Senior Product Manager Ally Financial Remote, USA

Directed the strategic vision and roadmap for secure messaging solutions, leading cross-functional technical teams and achieving a 45% reduction in customer support emails within the first month.

Achieved 11% cost savings by introducing push notifications, optimizing operational efficiencies in customer alert delivery.

Drove regulatory initiatives by rolling out FDIC disclosures across all applicable product pages and enhancing privacy features to align with CCPA guidelines.

Integrated Auto, Mortgage, and Credit Card services into a unified One Ally portal, driving seamless customer journeys and increasing cross-product adoption rates.

Increased cross-selling by 12% through improved relationship-building layouts and personalized customer experience.

Collaborated with Risk, Compliance, Branding, and Accessibility teams to ensure product alignment with brand values and standards.

Leveraged Power BI and Voice of Customer analytics to drive data-driven decision-making, resulting in continuous improvement of product features and customer satisfaction KPIs.

AUGUST 2021 – APRIL 2022

Product Owner / Project Manager Mindful Junkies Remote, USA

Spearheaded the development of a SaaS POS platform, from ideation to market launch, driving 20+ client adoptions within the first year.

Instituted Agile frameworks and optimized sprint ceremonies, increasing velocity by 18%.

Implemented customer-centric web development pipelines, reducing average delivery time by 15% and enhancing client satisfaction.

Enhanced operational efficiency by managing budgets, accounts, and costs resulting in 85% deliveries within projected budget.

JANUARY 2018 – AUGUST 2021

Product Owner New Balance St. Louis, Missouri

Redesigned Loyalty Program, increasing average transaction value by 11% and driving customer retention.

Launched post-order management features, reducing support tickets by 18% and improving customer satisfaction scores.

Developed go-to-market strategies for celebrity collaboration products, coordinating with marketing for optimal product positioning and launch success.

Enhanced Salesforce Commerce Cloud integration with customer-focused functionality updates to drive value and engagement.

Enhanced customer data by leveraging Salesforce, improving insights and engagement.

Facilitated Agile ceremonies, managed backlogs, and optimized team velocity, sprint planning, and stakeholder alignment to ensure efficient project delivery.

JULY 2015 – JANUARY 2018

Test Lead New Balance St. Louis, Missouri

Led QA team transition to Azure DevOps, integrating automated validations into CI/CD pipelines enabling weekly releases.

Advocated for expanding QA to previously unsupported applications, improving product quality and reliability.

Analyzed and reported release-critical defects to business teams, hosting Go/No-Go decision meetings with detailed insights.

FEBRUARY 2010 – JULY 2015

Test Lead AT&T St. Louis, Missouri

Directed offshore and onshore teams for comprehensive system and regression testing, ensuring seamless collaboration across functions.

Led onboarding and skill development for new team members, delivering training sessions on advanced testing techniques, tools, and protocols.

Facilitated war room sessions to expedite resolution of high-severity tickets and ensured formal documentation for enhancement and change requests.

Certifications

PSPO 2 Scrum.org

PSPO 1 Scrum.org

POPM SAFe

Product Management of AI and ML Products ELVTR

Education

DECEMBER 2019

Executive Post Graduate Diploma International Trade Indian Institute of Foreign Trade New Delhi, India

MAY 2009

Bachelor of Technology Mechanical Engineering Punjabi University Patiala, India

Skills

SAFe Agile • Agile Methodology • Azure DevOps • SDLC • Artificial Intelligence • Stakeholder Relationship Management • Machine Learning • Product Lifecycle Management • Product Management • Product Planning • Product Strategy • Feature Prioritization • Scrum • Sprint Planning • PI Planning • Product Metrics Tracking • Market Trend Analysis • Business Analysis • Teamwork • Conflict Resolution • Problem Identification • Regulatory Compliance • Voice of Customer (VOC) Analytics • Data Driven Product Decisions

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