Customer Service Administrative Assistant
Resume:
MONA
MRANI
*.*********@*****.***
New York, NY 10026
Organized and dedicated administrative assistant/ front office coordinator with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple and concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARY
Creators Space - Operations Manager
Casablanca, Morocco • 10/2021 - 2/2025
LINA FiDi - Operations Associate / Client Services Representative
New York, New York • 09/2018 - 04/2020
WORK HISTORY
Handle a high number of calls on a daily basis and re-routed them to appropriate client
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• Create and updated spreadsheets in Excel and Google Docs
• Corresponded with existing and potential investor
• Prepare and review contracts and agreements
• Handled all incoming sales leads and distribute to sales team accordingly
• Book conference rooms and set up virtual clients
• Tour workspaces
• Handle office supply orders and inventorying, as well as order catering when necessary
Collect and prepare mail for courier pick up, as well as mail distrubution to over 50 plus in house clients
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• Created numerous spreadsheets in Google Drive and Excel
• Handled 100 plus calls daily
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
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• Greet and check in patients
• Conducting tours of workspaces
Prepare and review contracts and agreements ensuring compliance with government and company policy
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Educated clients about billing, payment processing and support policies and procedures
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SKILLS
• Office Management
• Customer Experience
• Appointment Confirmation
• Meeting Scheduling
• Intuit QuickBooks
• Microsoft Excel and Outlook
• Google Docs
• Client Admission
• Office Supplies and Inventory
Computerized Maintenance
Management Systems
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Contracts and Vendor
Agreements
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International School of Rabat
Rabat, Morocco
Bachelors Degree in
International And
Intercultural Communications
EDUCATION
Woodland - Event Coordinator
Brooklyn, NY • 03/2017 - 09/2019
• Performed event coordination for larger parties and gatherings
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement
• Coordinated schedules and timelines for events
• Selected and ordered décor and event materials
• Fulfilled contractual obligations for rehearsal and day of event coordination
• Solicited feedback from clients to assess event success and uncover opportunities for improvement
Green Desk Office Space - Building Manager
Brooklyn, NY • 01/2014 - 03/2017
• Scheduled office meetings and client appointments for staff teams
• Handled client correspondence and tracked records to foster office efficiency
• Managed operations, maintenance, and improvement of properties
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Collected and maintained careful records of rental payments and payment dates
• Answered multi-line phone system, routing calls, delivering messages to clients and greeting visitors
UC Natural Health and Wellness Center - Medical Receptionist Hudson Valley, New York • 04/2010 - 12/2013
• Adhered to strict HIPAA guidelines to protect patient privacy
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Managed multi-line phone system and pleasantly greeted patients
• Helped patients complete necessary medical forms and documentation
• Supported office staff and operational requirements with administrative tasks
• Organized paperwork such as charts and reports for office and patient needs
• Kept waiting room neat and organized
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