Medical Records Quality Assurance
Resume:
Andrew McGowan
**********@***.*** • 908-***-****
LinkedIn• Stiles Street, Sewaren, NJ, US
Operations /Production Professional
Versatile and growth-focused professional with extensive years of experience in managing, leading, and monitoring organizational operations and processes to ensure company-wide productivity and growth. Proficient in optimizing operational management systems, processes, and best practices to maintain standards of performance. Excel at managing quality controls and monitoring production KPIs. Adept at managing workflow processes and ensuring compliance document scanning standards followed. Deft at developing, implementing, and reviewing operational policies and procedures. Well-versed in ensuring legal and regulatory documents filed and monitoring compliance with laws and regulations. Remarkable efficiency in managing and completing multiple projects, while leading cross-functional teams to resolve complex issues and deliver projects within time limitations. Instrumental in collaborating with board of directors to determine values, mission, and plan for short and long-term goals. Skilled in delivering exceptional leadership across fast-paced and deadline-driven environments.
Areas of Expertise
• Production & Operations management
• Quality Assurance & Control
• Strategic Planning & Management
• Cost Control & Reduction
• Business Development Strategies
• Planning & Forecasting
• Risk Analysis & Mitigation
• Training & Development
• Process Improvement
• Relationship Management
• Team Building & Leadership
• Cross-functional collaboration
Career Experience
Forrest Solutions May 24 – Present
Temporary Associate
Scanning AP/AR Files, HR Files, Banking files.
Daida Corporation Sept 23 -Nov 24
Consultant
Streamline processes and improve productivity.
MedReview Inc January 23 _ June23
Production Manager
Set up an in-house scanning operation that had been outsourced during Covid. Research and recommend for purchase software and hire department staff.
MetaSource, Elmsford NY 2012 – Present
Director of Scanning Operations
Administer cross-functional production staff of 45 professionals across mailroom operations, sorting, prepping, scanning, indexing, and quality control of documents. Create production schedule for multiple deadlines to achieve customers SLAs. Leverage hand keying, barcodes, full text, and zonal ORC program to setup scanning and indexing jobs for production. Coordinated with sales team and clients to communicate project setup.
• Scanned and indexed +7M documents by managing three projects at customers locations.
• Administered two mergers and integrations by delivering exceptional production manager expertise.
• Enhanced pages scanning process from 14M combined to 23M by completing integration of Edocs-NY staff. P a g e 2 2
• Increased number of pages per employee in production by improving workflow. Additional Experience
Scanning Technician, Lloyds Staffing, Traveled NJ
Consultant, Softworld Inc, Waltham, MA
Supervisor Laser Printing, Registrar & Transfer Company, Cranford, NJ Lead Proof & Control Clerk, Registrar & Transfer Company, Cranford, NJ Professional Development
ASPE Business Analysis, Process Analysis, Design Programs, Six Sigma Greenbelt ULM, Business Modeling, Windows NT, Data Center Support.
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