CURRICULUM VITAE
Contact Tel No.: Mob: 902-***-****
Email: *************@*****.***
*** **** ****** ***** ***, BH13H9 Nova Scotia
ASHU KALRA
Seeking a challenging and responsible career opportunity to fully utilize my training, skills, and experiences, while making a significant contribution to the success of the company.
Professional Qualification
Post Baccalaureate Diploma Business Management (Cape Breton University (2021 pass out)
Post Graduate Diploma Business Administration from Symbiosis (SCDL) Pune.
Diploma in Computers from NIIT
Bachelor’s Degree in Commerce Delhi University
Keys Competencies
Resolution Oriented MS Office proficient
Superior Organizational Skills Effective Team Player
SAP Technical Service Optimization
Accounting/Finance
Critical Thinker
Technical & Functional Knowledge
Operating Systems : MS-Windows-XP, Windows-10
Application Skill : MS Word, MS Excel, Outlook.
Presentation Skill : MS Power Point, HTML (Basic).
Professional Credentials
Working with The Sydney Call Centre
Designation: Supervisor: Technical Sales
Aug-2020 till Now
Nature of Job : Inbound/Outbound Sales
KRA :-( key Responsibilities Area)
Managing team of 15-20 agents.
Manage metrics,perfetormance criteria, policies and procedures to continously improve call centre productivity.
Develop and maintain strategy on ensuring customer satisfaction on all transactions.
Provide team motivation and development.
Responsible for the overall performance and productivity of direct reports.
Responsible for weekly payroll review and submission to ensure corrct entries.
Meeting performance targets, operating efficiencies,processing improvements, people development and quality assurance.
Monitoring of individual, team and call centre results to identify and act on both positive and negative performance.
Determing work procedures, peparing work schedules and expediting workflow.
Continuously engaging in training to develop the knowledge base for the services provided by Company.
Worked with Print Media (The Times of India & Hindustan Times)
Designation: Deputy Manager (Scheduling/Customer Care)
9-Jan 2006 till Oct 2014
Nature of Job : Media Marketing
KRA :-( key Responsibilities Area)
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries, solving queries, making them understand the price, categories, advertisement specific day, dimensions of the ad, assisting clients with advertisement content.
Open and maintain customer accounts by recording account information.
Verify receipts, financial statements, ledgers, and other documents pertaining to finances within an organization.
Handle monthly, quarterly, and annual closings, Reconcile accounts payable and receivable.
Balancing day-to-day cash, ensure timely Bank Payments.Coordinating with agencies/clients for the timely receipt of release orders and creative’s (print material) from brand marketing, event marketing, advertising agencies/clients by maintaining a professional relationship with them.
Generating revenue for Hindustan Times by different methods of conversions.
Maintains customer records by updating account information regarding MOU’s, barter, agreements, deals.
Handling customer queries for space availability.
Extensively working on SAP/SQL for a large number of advertisements booking, material handling, digital linking, process observations, error rectification. and old advertising material recovery from archives.
Scheduling/Compiling of advertisements for various categories for Print edition wise, day specific, category wise.
Date:
Signature: Ashu Kalra