Supervisor at Sydney call centre

CURRICULUM VITAE

Contact Tel No.: Mob: 902-***-****

Email: *************@*****.***

*** **** ****** ***** ***, BH13H9 Nova Scotia

ASHU KALRA

Seeking a challenging and responsible career opportunity to fully utilize my training, skills, and experiences, while making a significant contribution to the success of the company.

Professional Qualification

Post Baccalaureate Diploma Business Management (Cape Breton University (2021 pass out)

Post Graduate Diploma Business Administration from Symbiosis (SCDL) Pune.

Diploma in Computers from NIIT

Bachelor’s Degree in Commerce Delhi University

Keys Competencies

Resolution Oriented MS Office proficient

Superior Organizational Skills Effective Team Player

SAP Technical Service Optimization

Accounting/Finance

Critical Thinker

Technical & Functional Knowledge

Operating Systems : MS-Windows-XP, Windows-10

Application Skill : MS Word, MS Excel, Outlook.

Presentation Skill : MS Power Point, HTML (Basic).

Professional Credentials

Working with The Sydney Call Centre

Designation: Supervisor: Technical Sales

Aug-2020 till Now

Nature of Job : Inbound/Outbound Sales

KRA :-( key Responsibilities Area)

Managing team of 15-20 agents.

Manage metrics,perfetormance criteria, policies and procedures to continously improve call centre productivity.

Develop and maintain strategy on ensuring customer satisfaction on all transactions.

Provide team motivation and development.

Responsible for the overall performance and productivity of direct reports.

Responsible for weekly payroll review and submission to ensure corrct entries.

Meeting performance targets, operating efficiencies,processing improvements, people development and quality assurance.

Monitoring of individual, team and call centre results to identify and act on both positive and negative performance.

Determing work procedures, peparing work schedules and expediting workflow.

Continuously engaging in training to develop the knowledge base for the services provided by Company.

Worked with Print Media (The Times of India & Hindustan Times)

Designation: Deputy Manager (Scheduling/Customer Care)

9-Jan 2006 till Oct 2014

Nature of Job : Media Marketing

KRA :-( key Responsibilities Area)

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries, solving queries, making them understand the price, categories, advertisement specific day, dimensions of the ad, assisting clients with advertisement content.

Open and maintain customer accounts by recording account information.

Verify receipts, financial statements, ledgers, and other documents pertaining to finances within an organization.

Handle monthly, quarterly, and annual closings, Reconcile accounts payable and receivable.

Balancing day-to-day cash, ensure timely Bank Payments.Coordinating with agencies/clients for the timely receipt of release orders and creative’s (print material) from brand marketing, event marketing, advertising agencies/clients by maintaining a professional relationship with them.

Generating revenue for Hindustan Times by different methods of conversions.

Maintains customer records by updating account information regarding MOU’s, barter, agreements, deals.

Handling customer queries for space availability.

Extensively working on SAP/SQL for a large number of advertisements booking, material handling, digital linking, process observations, error rectification. and old advertising material recovery from archives.

Scheduling/Compiling of advertisements for various categories for Print edition wise, day specific, category wise.

Date:

Signature: Ashu Kalra

Contact this candidate