Customer Service Call Center
Resume:
Fatimah Jones
**** **** ***** ***** *****, Apt **5
Charlotte, NC 28216
****************@*****.***
Professional Summary
Dedicated and customer-focused professional with experience in call center operations, appointment setting, and hospitality services. Skilled in handling customer inquiries, scheduling appointments, and providing top-tier support in healthcare and hotel industries. Adept at problem-solving, multitasking, and delivering excellent customer service.
[Date: 3/12/2025
Fatimah Jones
Dear Hiring Manager,
I am writing to express my interest in the Customer Service Position. With extensive experience in customer service—including roles in call centers, appointment setting, and hospitality—I am excited about the opportunity to contribute to your team. Throughout my career, I have demonstrated a strong ability to manage customer inquiries, resolve issues promptly, and maintain professional communication. My background in healthcare customer service at Novant Health, along with my experience in hospitality, has equipped me with the skills to excel in a fast-paced environment. I am confident that my dedication to providing exceptional service, along with my proactive approach and attention to detail, makes me a strong candidate for this role. I look forward to the opportunity to discuss how my background can benefit your organization. Thank you for your consideration.
Sincerely,
Fatimah Jones
Work Experience
Customer Service Representative
Novant Health – Charlotte NC
2016 - 2018
• Assisted patients with scheduling and rescheduling appointments.
• Provided exceptional customer service by addressing patient inquiries and concerns.
• Maintained confidentiality of patient records in compliance with HIPAA regulations. Hotel Customer Service Representative
Renaissance Charlotte – Charlotte NC
2019 – 2019
• Managed guest check-ins and check-outs efficiently.
• Addressed guest inquiries and provided concierge services.
• Handled room reservations and cancellations professionally. Appointment Setter
B2B - Charlotte NC
2021 – 2022
• Scheduled appointments for clients and ensured follow-ups.
• Maintained a professional and courteous demeanor while handling calls.
• Keep detailed records of customer interactions and appointments. Call Center Customer Service Representative
Charlotte NC
2023 – 2024
• Assisted customers with inquiries, complaints, and troubleshooting issues.
• Maintained accurate records of customer interactions.
• Provided excellent customer support and ensured satisfaction. Skills
• Customer Service & Support
• Appointment Scheduling
• Call Center Operations
• Conflict Resolution
• Communication & Interpersonal Skills
• Multitasking & Time Management
• Hospitality & Guest Relations
• Healthcare Customer Support
Education
GED
New Brunswick high School New Brunswick NJ
Year of Graduation: 2012
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